Hi:

To prepare for a video conference in 30 minutes, I took the Zoom test. Unfortunately, the Audio portion failed. I could not hear what I recited.

I'm using an iMac desktop on v. 12.6.3.

How do I correctly set the System Preferences for "Sound"? Currently, output and input volume are both set at 3/4 volume.

I have asked Zoom support this a million times, every time they tell me to do this or that and it never works. 

Zoom used to record at 48K, but now it's at 32K. I'm on the PRO account, on a Mac Monterey 12.3.1. 

Anyone have any success changing the sample rate to 48K? 

We have an account that we cannot access because we are prompted for an authenticator code or recovery codes. The account in question has NEVER had two-factor authentication turned on and recovery codes were never generated.

The help chatbot is broken, because you can't create a ticket, or escalate the support request w/o sigjning-in, but the issue is that we can't sign-in --> Infinite Loop.

How can we contact support without logging in? How can we removed this two-factor authentication without contact support or logging in?

I can successfully connect to my iPad via airplay but it's very slow to connect—about 15 seconds. This has only started to occurring in the last few months after working remotely. Please note both devices are on the same wifi network. Any help would be much appreciated.

Hi, 

I conduct workshops and want to prepare some formatted text  instructions ahead of time and post them into the chat during the session with the same formating I have in word. Whenever I copy and paste from word Zoom removes my bold and bulleted formating. Is there a way to paste text into chat with formating or do I have to reformat my text everytime? If I can, how do I do the copy and pasting with formating? 

Thanks