We have three employees who all recently got Dell  XPS 13 9310 2-in-1 laptops.  No one else in the company has these laptops.  

This is how to replicate the issue:

• User has a Dell  XPS 13 9310 2-in-1 laptop with Windows 10 21H1 with updated OS, drivers and firmware.
• User with the above laptop joins a meeting with audio and video (webcam).
• User unmutes and begins to talk.
• The problem begins within 3 seconds of the user talking or transmitting audio.
• This has also been replicated when a user shares a web page with a video.  As soon as both audio and video transmitted the problem occurs.  It doesn't matter if the video and audio are coming from a webcam+mic or a video being shared.

Characteristics of the problem:

• From the perspective of the other attendees - the affected user unmutes, says a few words, and then their video freezes and audio stops.
• From the perspective of the affected user
  • ~3 seconds into sending audio and video the Zoom client becomes unresponsive (mouse clicks don't register within the application), but Windows never detects the application has "no responding".  So no application crashes are logged in the Windows Application Event Log.
  • As soon as the Zoom client becomes unresponsive, all network traffic to/from the affected laptop is halted.  The laptop can ping it's IP and the loopback address, but not it's local gateway.
  • At around 10 seconds into the problem, the Zoom window closes, and the smaller, index-card-sized Zoom startup window pops up with the loading indicator spinning. 
  • At 10~20 seconds into the Zoom loading window, network traffic is resumed.  The gateway and other network and Internet IPs become pingable again.
  • Another ~10 seconds (roughly 30-40 seconds into the problem) and the Zoom window reopens re-joining the meeting where the issue occurred.

Things we have tried:

• Connecting to various different networks both wired and wireless
• Updating all device drivers and firmware
• Reinstalling Zoom
• Reinstalling Windows
• Switching out USB docking stations using different makes and models
• Switching different audio and video devices although it doesn't matter the source of the video and audio

I suspect this is a problem with a codec or some other compress issue, but I never see a driver or application crash logged in the Windows event viewer.  It's as if the Zoom client halts ALL network traffic while it restarts from being able to handle the audio and video.

Again, this ONLY happens with the Dell  XPS 13 9310 2-in-1 laptops.  We have a myriad of different users on different hardware including other Dell laptops, but these users on these laptops are having this issue.

Any help is GREATLY appreciated.

I'm using a Samsung Chromebook, when I'm in a meeting the video feed thumbnails for the other participants stops and all I see is either just a black box with their names or a stretched thumbnail of the last participant who was speaking. This typically occurs when a participant shares their screen. It does not revert when they stop, but if they open break out rooms it does.

I'm needing a recordings of meetings where I introduce myself, then shift to a powerpoint presentation without me in it, then return back to me. 

While presenting, in the green drop down box that displays what is being shared, it shows the audience the powerpoint presentation only (as desired). However, in the recording there is an additional black section to the right and a box with my face presenting in the top right. Can anyone assist with how I remove the box with me presenting during the powerpoint presentation and the black section below it. 

Many thanks! 
I'm using the latest version of Zoom on an Apple M2 Pro - Ventura 13

Hi,

I scheduled a recurring meeting with my pro-licensed zoom account which initially has 100 participants limit. 

Now since more people need to participate, I purchased a large meeting of 500 users now and applied it to the admin user.  But still, the meeting registrations are not accepted beyond 100 saying "Registration is closed" message.

Quick response in this regard is highly appreciated.

Thanks & Regards,

Ravi

I've been using Zoom for 5 years and have used it heavily the last three years.  I've always used a virtual background with a custom picture, no issues.  Recently (within the last month), there are many times when I connect to a Zoom meeting (created be my or created by someone else, doesn't matter) and my virtual background is not active.  I have to go into settings and select it again.  It's like it's not sticking - doesn't always happen, but happens enough and catches me out when I just click into a meeting and then suddenly realize my background isn't virtualized.

I've read community posts, searched solutions.  I've logged into my account using the zoom.us page, gone to advanced in meeting, made sure virtual background is turned on.  My custom picture is in the mix of pictures.  The setting is active on my Zoom app - but it keeps happening.  Not sure what the issue is as I've done nothing different in using Zoom.  This is on the same PC I've been using for three years, no new hardware, no new OS, etc.