I can see the recordings listed, which appear to be empty, and I cannot download them. When I share them, they arrive empty and therefore there is nothing to download.

It states that I haven't used any of my 5GB storage. I have a paid pro account and an iMac desktop.

Can anyone help please?

I have been doing several zoom recordings to the cloud recently, and only some of the recordings give me both 1280x720 mp4 and 640x360 mp4, while some of the recordings only upload 64x360.  Anyone know why this might be?  I haven't changed any of the recording settings at all between the recordings, it seems to happen very randomly.

I am a developer currently working on an educational platform (client / server), and I want to create the feature of live classes ( meeting ) between teachers and students within the platform, and I do not know how to use Zoom, SDK and OAuth, and even I worked with the examples on github, it did not work.

thanks zoom community

Okay. So, recently I posted to find out how to record both separate audio tracks and video tracks. (See that here: https://community.zoom.com/t5/Meetings/Individual-audio-and-video-tracks-for-editing/m-p/120084#M68743)

I thought all was fixed except now, even though I have figured out where to find my audio tracks, when I download them, they are out of sync! I can put the Gallery view along with the main view and it all syncs up perfectly, but when I place the audio tracks in the timeline, they are shorter and out of sync. Even if I sync up one area, the rest is still out of sync.

I'm so frustrated. Any thoughts?

I had a number of virtual backgrounds saved, and for some reason they don't seem to be there anymore. I was playing around with the studio effects feature, and when I went back to the virtual background feature, the only options shown were None and Blur.  None of the standard backgrounds supplied by Zoom were there, and none of the backgrounds that I saved were there.  Don't know what happened!  Has this happened to any of you before and, if so, how did you fix it?

Is it possible to have breakout rooms enabled by default for a zoom bridge we initiate via a service account ? Or is breakout rooms restricted only to hosts and co hosts only today. 

The problem we are trying to solve is have breakout rooms as an option for all zoom bridges opened by default during an incident. We use FireHydrant as an incident management tool and it generates a zoom bridge attached to an incident by default, however only the host/cohost can see breakout rooms, but we would like anyone to be able to see and manage a breakout room

When someone is waiting to join a meeting in my Zoom account, they see our old branding logo, and I have no idea how to change it. Been trying for weeks and just can't figure it out.

We have a business account with 5 users and all are the same 

Help, please.