Hello,

I'm currently using an Ipad when I attend meetings but the name that comes up is still "Ipad" , I have logged in to the zoom website and edited my screen name from there and logged out, logged back in to refresh my profile but my name still pops up as "ipad" Has anyone encountered this problem before and i'm sure there's an answer to it. Would gladly appreciate some advise or guidance on this issue. Thank you.

I just recorded a Zoom meeting like dozens of times before, but when the meeting ended Zoom never converted the file.  So now I have no recording of my session.  Is there a way to recover it somewhere?  None of the information in support is helpful or applicable to this situation.

Hey there! We are currently facing some issues in joining Zoom Web SDK. The issues are listed below:

- Some users are having blank screen even though the host camera is on and is visible to some.

- Some users can't hear audio while some can

- Host video goes blur sometimes even though the video quality of host and user is high.

We suggested our users to use Google Chrome and to allow permissions the browser requires. But, the issue continues to some users. Hope to receive a good solution. Thank you!

I have a Starlink participant in the US trying to access my Canadian meeting.   She is getting the error 1142 Brazil error code saying she is blocked.   I allowed Brazil as a country and that didn't work. She is still blocked.   I have starlink customers in Canada getting in just fine.

Looking for support! I have given scheduling privileges to two people, and they both have privilages to schedule for me and vice versa. However, sometimes when they log in they can enter the room but do not have hosting capabilities. If anyone has come across this issue and found a solution I would really appreciate the help in resolving it. 

Thank you 

I have two laptops. One with windows 10 and the other with windows 11. The one with Windows 10 allows me to join meetings. The one with windows 11 has JOIN greyed out. We have uninstalled three times. We have also switched between accounts. In all cases we are unable to join a meeting.

We are using the Debian distribution of Zoom, and until the last update, Zoom remembered to keep us logged in. It also defaulted to connecting by computer audio, and to the external webcam we want to use. Also, it remembered not to join with video.

Now, none of those things happen. Every single time we exit Zoom, we have to re-log in, and then we have to re-specify which webcam, tell it to join with computer audio and not to join with video. Every time. Even with the "keep me logged in" box checked and "always join with computer audio" checked. And when I go into Settings and tell it not to mirror my video, and to "turn off my video when joining meetings," all these things Zoom remembered before. Now, none of them are remembered, and I have to repeat the settings every. single. time.

I am seeing others with this problem in the community. No one seems to have been given a solution that actually works.

If this is a cookie issue, please tell us which websites we should allow cookies from! We already allow cookies from zoom.us and cookielaw.org.

This is extremely annoying. We would very much appreciate some help.

Hi,

Our client success team has a reoccuring meeting with one of their clients and now they cant join the zoom meetings any longer. Everytime they attempt to join it states the following error message:

User: arn:aws:iam::787345941828:user/web_user is not authorized to perform: dynamodb:Query on resource: arn:aws:dynamodb:us-east-1:787345941828:table/us06_ZMWEB_MTG_TEMPLATE with an explicit deny in a service control policy (Service: AmazonDynamoDBv2; Status Code: 400; Error Code: AccessDeniedException; Request ID: 2S4P2BN8M5A97AR07B8K7CF7D3VV4KQNSO5AEMVJF66Q9ASUAAJG; Proxy: null)

Can someone please tell me what is causing this? 

Thank you!