Two of my colleagues have continuously encountered the following error message on the Zoom for Chrome plug-in:

Something went wrong.

We're sorry, we encountered an error processing your request. This may be caused by:

1. Network problems;

2. Remote server returned an error. 

We work remotely so this is happening to two different devices on entirely different networks, and the extension has continued to work for a third coworker. We've tried everything to fix this - uninstalling and reinstalling the plug-in, same with the actual chrome application, clearing cache and cookies. Nothing seems to be doing the trick. Does anyone have any potential fixes for this, or else a way to directly contact/troubleshoot with the plug-in devs? 

Thanks in advance! 

Update to Version: 5.15.3 on Mac OS has had the effect of disabling iCal sharing capability. When scheduling, I'm unable to select an alternate calendar in the drop down window. 

Previously, when scheduling, iCal window would open and confirm the scheduled meeting. 

Whenever I start a zoom meeting with my classes the videos on youtube or they courses will not work.  It automatically pauses as soon as the zoom meeting starts.  As soon as I end the meeting the video will continue to play.  Please can someone share insight and a solution?

Hi everyone, 

the last 2 month zoom does not safe my recorded meetings as mp4 on my computer, but as this: 

double_click_to_convert_01.zoom !

How can I convert this easily into mp4 videos? 

I don't know why this is happening. Thankful for any ideas!!!

Salica18

Followed instructions; 

1. Sign in to Zoom desktop client.
2. Click your profile picture then click Check for Updates.

But I cannot seem to find it.

Logged into the browser Zoom, clicked on profile but there is no picture or place to click for update.

Am I missing something?

Help 🙂

Thank you