Audio tested good in Zoom but doesn't work

[kittyjeanne]

I have a Ploy BT600 headset that used to work fine with Zoom. Now it tested good but I can't hear anyone and no one can hear me. It is not muted. The headset works on other platforms. I tried uninstalling and installing zoom, same with the headset, I checked for updates for the headset...still nothing 

Update: I decided to try using my webcam on my laptop instead of the external webcam and now my audio is working....Not sure why that makes a difference but at least I got it to work. Thanks! 🙂

[ZoomTestKitchen]

Are you in a Zoom Meeting using a web browser, or the Zoom Client? I would try both in attempts to possibly narrow it down the client you're using.

I'd also recommend going to this URL and running a test...

https://zoom.us/test

I've never come across anyone who has a successful test at this site, then not be able to immediately join a meeting successfully.

Just a couple of thoughts... good luck.

If you find this information helpful, please click on "Accept as Solution".

If you have further questions, please reply, we're happy to help.

[kittyjeanne]

I tried both and neither works. I also did the test zoom that you supplied and my audio tested fine but I still can't hear and they still can't hear me. But thanks

[Jameswalter]

Check if the microphone, speakers, or headphones are plugged in and not muted. Unplug the device, then plug it back in. If it's a bluetooth device, ensure that it is turned on and connected properly. Make sure that you are using a supported USB device for Zoom

Regards,
James

[kittyjeanne]

I've done all that. My headset works on every other platform. My headset has worked before, it is supported by Zoom. But thanks

[RN]

Hey @kittyjeanne welcome to the community! As its been some time since you've posted this discussion, are you still coming across this being an issue? 

[jwhanleyjr]

I am having this issue and it just started recently.  I used to use zoom just fine and the last two weeks I have had to dial in to all meetings because audio on my computer does not work despite passing all tests.   Speakers and microphone work on other meeting platforms, so yes I have made sure they are plugged in.