Hello,

I've submitted a support ticket on this, but maybe the folks here can give advice.  I have a Pro account at our church and had purchased a Poly X50 to use for meetings in our library so the church ladies can just tap the controller screen to start their meeting.  I have had it logged in to our Pro account for about a year with a recurring meeting scheduled for every Sunday morning.  That meeting always showed on the Upcoming Meetings of the controller and people got used to just tapping it to start the meeting whenever they wanted.

The system recently got updates to the latest version and now it doesn't seem to show upcoming meetings.  I've gone all through the settings.  I see the Poly in Devices in my account.  I can change settings for it, but I don't see any new settings about it getting or not getting upcoming meetings. 

Was there a change that would require a Rooms account for this to work?  I  think I've seen that it runs the Rooms client, but I figured that was just what it was called on these Android-based devices.  I'm fine with signing up for a Rooms account, I guess, if that's what would solve the issue, but never did because it seemed to work fine all along without it and I don't need most of the Rooms features.

Thanks

When my meeting participants watch a "shared screen with gallery view" recording, everything works as expected, unless they watch the recording in fullscreen mode. In fullscreen, the video doesn't switch from gallery view to shared screen and back. They're stuck in whatever view the video was in when they clicked the fullscreen icon. If they went fullscreen while in gallery view, they never see the shared screen, and vice versa. Exiting full screen gets them back in sync, but if they go back to fullscreen, they'll be stuck again the next time the recording switches views again.

Am I missing something? Is there some way to fix this? Thanks!

do you have an idea how i can switch the camera? the camera from my macbook pro is not as good as the one from my iPad. As I often want to share content from my macbook pro I thought I could use the iPad as extended screen but I noticed that I cannot use the camera of the iPad... I only have the option to use the camera of my laptop... thanks for any tips!

My audio was working just fine during a previous meeting. 

Then I began to host a new meeting, and audio did not work across ANY of my devices: Desktop, iPad and iPhone. 

I use an external mic for the Desktop, but even when switching native audio input on Desktop, iPad and iPhone, the meeting participants could not hear me (I could hear them fine). 

When I test the microphone in preferences on ALL devices, it shows that it is working. And yet, no audio for the participants. 

Zoom is updated on all my devices. I tried singing into a new meeting, and the same problem occurs. I signed into a meeting I was not the host of, and the same problem occurred. 

I can't image what the issue is here and hope someone can advise...

Is there a way to have another speaker be in front of the presentation? I am the host of our department meetings because I manage the meetings and the slides. However, my co-host (my boss) is the actual presenter and wants his image in front of the presentation. Then we have other speakers during the meeting and would love to have them in front of the presentation. Any way to do that? Thank you!

Hello! I'm going through a situation that left me with doubts about scheduling meetings.
Previously, when adding a meeting, the calendar could insert participants and then they would receive an automatic invitation email with the link,
but currently, when adding, they no longer receive the invitation. What could be happening?

I just purchased Zoom One Pro for my small non-profit. There are 3 others who I have chosen to add as a licensed user, so I sent the invite. None of them are tech-savvy and know what to do, but I can't see what they are being prompted to do. When they click the activation button that they receive in the invite email, will they then be prompted to login? They just keep telling me nothing is happening and they don't know what to do or how to use it. Do I need to send them their personal meeting ID and host key? I see that they have their email on their user profile and it indicates a password, but I can't see it. PLEASE HELP explain so I can get them onboarded. Thank you!!!!