Can't Cloud record at 720p
Hi, I cannot get Zoom to record my meetings at 720p when saving to the cloud. They record just fine at that resolution when recorded locally. - I have a pro account - My camera is an external 4k DV unit connected through a HDMI to USB adapter which appears to be capturing at least 1080p - The app has HD checked in the video settings - I have followed the advice at Zoom Support article on "Resolution of Recorded Video" - I have HD video for Zoom Meetings set in my account and settings, according to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166 - I am in speaker mode with gallery view (<25) and full screen. - I have tested with only myself in the meeting and live may have 2 or 3 present. - I have original sound enabled. Any other ideas? I use Zoom to record a Church service in which a few housebound people may come online. The recording is then uploaded to our Youtube account. There is no interaction with those attending the call, so I could just do Youtube Live. But people are used to Zoom. thanks
Show less