I cannot manage to make 1:1 chat work in the lobby of zoom events. Is there any trick that I might be missing? It is enabled in the "control" tab of the event editor, and the account has 1:1 chats enabled everywhere, including for meetings and so. However, the 1:1 chat simply does not work. Help please!

Dear all,

We have a major event coming soon, and participants are facing a problem that I cannot resolve easily. Their institutions have an institutional account with zoom. Inside that account, zoom uses some more "private" email addresses of the institutions as the key email of the account. E.g. John Smith can login with john.smith at example dot com on zoom (and also zoom events), but the actual email associate to that account within zoom is j.s.1234 at example dot com (because for example j.s.1234 is the internal login data of John Smith in their institution). The issue: John Smith has been invited to join the zoom event using john.smith at example dot com because that is their "public" email address. When John Smith tries to enter the event, they get denied because zoom event platform checks against the internal "true" email of the zoom account (which is unfortunately j.s.1234 at example dot com).

I think this is a "bug", since zoom should check against all emails associated to a zoom account, and not only the "internal" one.  Has anybody faced a similar issue? Can anybody help with a solution that is better than me having to deal with all these hundreds of cases one by one?

It would be natural to me that all emails and email aliases associated to a zoom account would be checked against the zoom event ticket to see if the invitation is valid.

Thank you in advance, hoping for a very quickly reply because the event starts very soon!

I created a webhook app and receiving meeting alerts as per https://marketplace.zoom.us/docs/api-reference/zoom-api/events/#/paths/meeting.alert/post .

There is a field in event received "account_id". Its description in zoom support page says 

"The account ID of the user who created the meeting."

I wanted to verify this account id coming, so as i created this meeting, i checked in my profile page, account number present there is different from what i am receiving in events.
Could you help me on where can i see account id received in events in my account ?