Hello! Looking for some help on an issue I've been having with webinars in Zoom since the 5/23/24 release.  Here's some info about my device (Lenovo ThinkPad X1--upgraded with new Zoom Workspace on 5/24/24):

• Processor 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 3.00 GHz
• Installed RAM 16.0 GB (15.7 GB usable)
• System type 64-bit operating system, x64-based processor 

Edition Windows 10 Enterprise

• Version 21H2
• Installed on ‎6/‎9/‎2023
• OS build 19044.4412
• Experience Windows Feature Experience Pack 1000.19056.1000.0

Whenever I copy and paste a link or text from a Word document into the in-meeting Zoom Group Chat chat, at some point during the webinar, my text will appear only in Wingdings font for hosts, panelists and some participants to see and cannot be toggled off to legible text. I have tried clicking More , and then changing the option from Everyone to Participant Can Chat With Hosts and Panelists and back again, but that hasn't worked . This is a pain point for training classes as our participants rely heavily on the in-meeting Zoom Group Chat and resorting unmuting everyone or breakout rooms can be disruptive or just not feasible. Has this happened to anybody else?Thanks!Cara

Hi everyone,

I am using Zoom Workplace Business with the Video Webinar option enabled. I am experiencing an issue with activating the Backstage feature while creating my webinars.

In my account settings, I can find and enable the Backstage option without any problem. However, when I create a new webinar or edit an existing one, I cannot find the option to enable Backstage within the webinar-specific settings.

Here are the steps I have followed:

1. I have updated the Zoom app to the latest version available.
2. I have verified that the Backstage option is enabled in my account's general settings.
3. I have tried creating a new webinar and editing existing webinars, but I cannot find the Backstage option in the webinar settings.

Has anyone else encountered this issue or knows how to resolve it? Is there any step I might be missing or any specific requirement to use this feature?

Any suggestions would be greatly appreciated!

Thanks in advance for your help!

We host a different webinar each month. Right now, our attendees have to register for each event separately, which is time consuming. We want to be able to have one registration form that lists all of our webinars - attendees can click on the webinars they are interested in - and only be registered for those. We have several different technologies that allow for integrations (e.g., Zapier) - but we can't seem to figure this one out. Note: It cannot be a repeating webinar because we don't want to use the same link for each one. It is a distinct event. Any options? 

I teach art classes online and use a document camera to demonstrate.  There are no issues when I am working live.  However, in the recording the footage from the document camera hesitates.  The students responding in Zoom are fine.  Is there a setting I need to make sure I am using so that this does not happen.  It hesitates ever 2-3 seconds.  

Webinar | Integrating AI in Higher Education: Navigating Challenges and Shaping Policy

As Artificial Intelligence becomes increasingly integral to higher education, institutions face both unprecedented opportunities and significant challenges for both administrative and academic use cases.

This webinar brings together IT professionals from the University of Chicago and Virginia Tech University to discuss the integration and management of AI technologies in academic and administrative contexts.

Drawing upon recent insights from the 2024 EDUCAUSE AI Landscape study, our panel will explore critical topics such as developing robust acceptable use policies, addressing ethical considerations, and ensuring equitable AI deployment. Attendees will gain a deeper understanding of the current AI trends, potential risks, and strategic approaches to harnessing AI technology responsibly in higher education settings.

Outcomes

• Identify Key AI Trends: Understand the major AI trends impacting higher education as outlined in the 2024 EDUCAUSE AI Landscape study, focusing on both academic and administrative applications.
• Develop Acceptable Use Policies: Learn the critical components of effective acceptable use policies for AI technologies to ensure they align with institutional goals and ethical standards.
• Address Ethical and Equity Challenges: Gain insights into the ethical considerations and equity challenges surrounding AI in higher education, including strategies to mitigate bias and promote inclusivity.
• Strategic AI Integration: Discuss strategies for the successful integration of AI tools that enhance learning outcomes and operational efficiency without compromising privacy or security.
• Foster Cross-Institutional Collaboration: Explore how institutions can collaborate to share best practices, develop common standards, and collectively address the challenges posed by AI technologies.

This webinar is a part of the EDUCAUSE Industry Insights series. Sponsored by Zoom & AWS

Dear Zoom Support Team,

My client, a paid Zoom user, is facing an issue with the Zoom for Google Workspace add-on. Recurring meeting links scheduled through Google Calendar expire after 30+ days. Despite proper Google Calendar settings and a paid Zoom account, using the most updated Zoom version on Mac, this problem persists, disrupting our workflow.

We urgently need a resolution to this matter to maintain an efficient scheduling process. Your immediate attention is appreciated.

I am running a webinar series, each webinar with a different SME representing different team within our company. I am usually not on these webinars and hence the SMEs run it independently. I assign them as a co-host and they are able to launch the webinar. We all have paid accounts to Zoom and full capability to run host webinars. To ensure consistency in webinar registration and delivery, I schedule each webinar using a template and then add the respective speaker as a co-host. This works well, except, the co-host does not have full and complete privileges as I do for the webinar. I would like SME to be able to see list of registrants, ability to promote an attendees, review webinar attendee report, manage recording etc. How can i accomplish this?