The organization I work for purchased the Zoom Sessions (Pay Per Attendee) plan for up to 50 attendees. I misunderstood the plan and thought it would allow for 50 attendees per session, not per year. We have already used 45 attendees, so we will need to purchase more. When I go to 'Manage Plan' and 'Add More Attendees', you can select a plan for 50, 100, 600, etc. If we purchase one of these plans, is that 50/100/600 attendees in addition to the original 50 we had purchased? Thank you.

Hi,

We are a nonprofit organization running webinars and meetings. Currently, we have two licensed Zoom accounts, but this requires the account holders to spend significant time starting and attending meetings that don't directly involve them.

Given our limited number of meetings and webinars, additional licenses are not justifiable. When we create users with basic accounts, they seem to function independently, similar to if they were set up separately.

Is there a way to set up master/sub accounts to allow basic plan users to start meetings on behalf of the licensed accounts? Would recordings still function properly in this setup? Can we still exceed 40 minutes? And use our increased meeting capacity? 

We currently do not have the option for master/sub configuration. The advice suggests contacting our account executive for more information. How can I identify who our account executive is?

We held a hybrid Zoom Events conference last year and some of our attendees struggled with the Registration process. This year we are thinking about Pre-Registering our attendees, not checking "Require Registration", but checking "Attendees will be required to authenticate at time of join". 

Has anyone had experience with this set up? It seems like a more friction-free way for our attendees to join but possibly a bit less secure. If you used this setup, did you have any issues with 'bad actors' interrupting your sessions? Did you have attendees at your event who you didn't pre-register (attendees sharing their ticket with someone else)?

Hi,

I am running educational webinars for my clients and prospects, currently 1 a month. However I want to replay the recordings once a week at various times, so more can attend, how can i do this, whilst being present to answer any questions?

Thanks in Advance

Hi, I have a problem. I have set up an automation - the information about the people signed up for the Zoom webinar should, thanks to this automation, be sent to the list in Pardot (automation done by Zapier)

Unfortunately, people signed up for the Zoom webinar do not always appear in Pardot. What could be the cause?

I did a poll in a webinar. But now I can't see the results afterwards (only the detailed report). But I am searching for the overview of the results. Although the webinar is finished and the voting is completed, it shows me the status "not completed" under "previous" webinar for the poll. Thank you for your help.

I get an invitation to a Zoom meeting or webinar, sign up and am told I am registered. But the information on how to access the Zoom meeting never comes through. I say that I have not gotten the email, request that it be re-sent and never get it. It is not in my spam folder and Zoom is a protected entity in my email. It feels like Zoom is blocking my email, even though I have a Zoom account.