We offer paid webinars to a community of seniors. Payment is via PayPal integration, but most of our community do NOT have a PayPal account. They pay as guests, using a credit card.

Suddenly, operation of the registration page has changed, and not in a good way.

When a registrant presses the "Checkout" button, the page jumps to the top, and nothing seems to happen. In fact, something HAS happened, but it's only visible if you scroll further down in the page. When you do that, you see that you're being asked to enter a "Shipping Address". This never happened before, and it's causing confusion and consternation among our customers.

Has anyone else encountered this? Does anyone understand it?

I am trying to add a panelist to a webinar and their email ends in .us. Zoom won't let me add them - it gives me a message that the email is not valid, except it is. The panelist does not want me to send it to their personal email. What can I do to add this panelist with their work email?

I am trying to get a client's domain verified and I have searched for hours and can't seem to find any good documentation or answers on what actually needs to be changed in his DNS to get the domain verified, specifically the CNAME record. It just simply states:

Create a CNAME that maps your domain to events-branding.zoom.us.

That is so vague and not helpful. What is the NAME and VALUE that should be added to the CNAME Record?

Hi all,

I'm trying to make Zoom Events hub the single access area for all of our events, however as we all know, registering, paying for and attending a Paid event is only allowed in certain countries.  

Question: Can I provide a Free ticket to a paid event to people outside of the list of countries and they will have no issues attending and having the same experience?  Example, if someone in Botswana, Africa wanted to attend  and paid my company directly (not via zoom) and I issue the individual with a free ticket - would this enable them to attend?

Thanks

We are trying to download the recordings with all panelists and the slides visible on Webinars. The recording views of gallery and slides or speaker and slides are the options but they only show the active speaker and not all panelists. Is there a way to download the recording with all panelist view and slides?

I am setting up an event with 7 ticket types and each ticket has the same 10 questions.

I can not see a way to set up a template ticket.  I have scoured the community questions and find that others have had this problem but there seems to be no answers.

Sometimes the instructions are go to links/event access and customise questions, then click create.  There is no create option.

I'm super frustrated by this.