Hello.

I am an interpreter who has worked on Zoom very frequently in the past four years. Recently, I have noticed that the original sound from the floor can be heard in the background when listening to my colleagues' relays.

Let's say the original sound is Japanese, and I am listening to my colleague's English. Although my colleague's voice is louder than the original sound, I can still hear it in the background, which is extremely distracting.

Other interpreters have told me that they have the same issue.  So, I can safely say that it isn't a problem with my headset (Plantronics Blackwire 8225). 

Is there an audio setting I can enable to prevent this situation? 

I really appreciate any help you can provide.

Bonjour, j'enregistre mon webinaire zoom avec partage d'écran. La vue des participants est la même que celle de l'hôte. Je fais différents paramètres, tantot vue standard pour voir le panéliste en plein écran et tantot tous les panélistes en cote à cote de la slide qui est présentée. Quand je télécharge mon enregistrement, on ne voit que le partage d'écran. J'ai besoin de récupérer mon enregistrement avec la vue en plein écran sur le panéliste qui parle. J'ai besoin d'aide svp 

I have created a webinar and included a practice session option in it. The host started the webinar for 5 mins and then after the actual webinar, participants joined the webinar. After using the Get Participants list of webinar API I am getting both the time of the host i.e. the practice session time and the real webinar time in just one object, can someone please help me segregate them?

I know you can import a register list into a new webinar, but I don't seen to have that option when I create a new recurrent webinar. Is there a way I can add a list of previous registered attendees into a new recurrent webinar series. Can they be added any other way?

We offer paid webinars to a community of seniors. Payment is via PayPal integration, but most of our community do NOT have a PayPal account. They pay as guests, using a credit card.

Suddenly, operation of the registration page has changed, and not in a good way.

When a registrant presses the "Checkout" button, the page jumps to the top, and nothing seems to happen. In fact, something HAS happened, but it's only visible if you scroll further down in the page. When you do that, you see that you're being asked to enter a "Shipping Address". This never happened before, and it's causing confusion and consternation among our customers.

Has anyone else encountered this? Does anyone understand it?

I am trying to add a panelist to a webinar and their email ends in .us. Zoom won't let me add them - it gives me a message that the email is not valid, except it is. The panelist does not want me to send it to their personal email. What can I do to add this panelist with their work email?

I am trying to get a client's domain verified and I have searched for hours and can't seem to find any good documentation or answers on what actually needs to be changed in his DNS to get the domain verified, specifically the CNAME record. It just simply states:

Create a CNAME that maps your domain to events-branding.zoom.us.

That is so vague and not helpful. What is the NAME and VALUE that should be added to the CNAME Record?