Interpretation - I can hear the original sound in the background of the interpretation

[Diéresis]

Hello.

I am an interpreter who has worked on Zoom very frequently in the past four years. Recently, I have noticed that the original sound from the floor can be heard in the background when listening to my colleagues' relays.

Let's say the original sound is Japanese, and I am listening to my colleague's English. Although my colleague's voice is louder than the original sound, I can still hear it in the background, which is extremely distracting.

Other interpreters have told me that they have the same issue.  So, I can safely say that it isn't a problem with my headset (Plantronics Blackwire 8225). 

Is there an audio setting I can enable to prevent this situation? 

I really appreciate any help you can provide.

[colegs]

@Diéresis - Per the support article, this is by design.  The thinking is that it is important to also hear the tone and cadence of the original speaker.

[pedro_klien]

hi 🙂
is there a way to disable this setting?

thanks

[colegs]

@pedro_klien - There is now an option when selecting to hear an interpreter to "Mute Original Audio" so you only hear the interpreter, but it has to be selected by the participant for each call when selecting the interpreter.

[pedro_klien]

thanks! this is helpful

If the host enables this muting of original audio would it be applied to the cloud recording of all translation channels? 

[colegs]

@pedro_klien - If the user records locally, it will only record what they are hearing.  I am not sure when recording to the cloud, but I expect it will record at 80% and include the original audio since that is the default, but you should test in your own environment to verify.