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Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Market and host interactive experiences with the Zoom Events all-in-one virtual event platform or host engaging webinars with Zoom Webinars. Explore the Zoom Community's Recent Activity below to join the Events and Webinars conversation and connect with other members. If you're still looking for support, browse our Zoom Events and Webinars support articles or start a new discussion below!
I have the free version of zoom. My boss has the paid version and added webinars to my account for a month so we could host a meeting. After the month was done, I went back to the free version. I need a webinar recording from that month and I can't find it anywhere. I know I recorded it. Where would I find it?
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I have purchased a 500-person license for zoom events and am trying to set up 24 meetings and one webiner at the summit. There are 15 sessions held at the same time. How many sessions does the license support at the same time? Can each session be started by the main speaker with a free license?
I read an article written by David Ball of Product Marketing Specialist on his blog.
Multi-day and multi-track support: Spread your event over five days and support up to 13 concurrent sessions
https://blog.zoom.us/zoom-events-conference-features/
I don't really understand the meaning of multi-track. What does the track manage?
I can register more than 13 sessions in the hub, but what happens when I actually start?
Is it possible to start 15 simultaneous sessions with 13 main speakers ( 13 free license) and the other 2 main speakers( 2 paid license)?
What upgrade plans do you have to start more than 13 concurrent sessions?
Robin Bunevich wrote in his blog:
Interested in getting early access to Conference on Zoom Events? Contact your Zoom sales rep to learn about how you can host your next multi-day or multi-track event. We’re offering Conference to customers who purchase Zoom Event Services along with their Zoom Events license. Our Event Services team will help you pull off your next big event with ease. To learn more, contact your sales rep, or request a demo.
I tried to call the sales rep in Japan many times to ask for a license, but the sales rep does not connect at all. I've been calling for over 8 hours.
I'm trying to contact the technical center in Japan with the ID and code that signed up for zoom events, but I'm respond that you can't connect to the technical person in charge.
It's very troubled. Help me.
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Why is it that all my videos are showing the 'Cookies Settings' message? Please see the message attached.
Hi zoom Community.
where I can see if my Follow up Email has been sent to the Attendees / Absentees. Have scheduled for 1 day after events happened but in contrast to the Reminder Emails a did not received a copy of the invite.
Thanks
Ana
https://community.zoom.com/t5/forums/postpage/board-id/events_webinars/attachments-key/b841c4ea-fa4d-4626-beed-6165594375b6#
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I have created a HUB and now I'm a licensed user of my hub(HUB OWNER). As per my plan, I can add upto 4 HUB HOSTS but everytime when I try to add a HUB HOST, I get an error stating "1 users could not be added. To view or copy a list of these users". What can be the issue here?
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We would like our webinar attendees to have an option to bulk register to all of our scheduled webinars. After contacting Zoom support we were told this feature is currently not available. How can we request this feature to be developed and added to the Zoom webinar platform? Thank You!
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Hello zoom team. We need your help. We've been running a global challenge event out of click funnels through Zoom and we are recording the session for replays for those who signed up or are in other parts of the world so they can watch them later. We are putting them onto YouTube once we are done. The issue we are having is that the quality and size that is coming from Zoom is small and the quality is not the best. The Frame Size you are sending us is 1280 x 720 at a Frame Rate of 25.00. We are downloading them to our external hard drive. We would like the Frame Rate to be 30.00, and the size to be 1920 x 1280. Where do we go to change that or how do we change that?
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