VWL-AF
Newcomer
Newcomer
since ‎2024-04-24
‎2024-07-08

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User Activity

Creating a priority routing protocol

2024-07-08 01:42 PM
Trying to create a routing profile that will prioritize who will receive calls in a given ZCC queue. Set up the routing profile with multiple agents being given the highest priority (3) and then one agent at priority (2) and one agent at priority (1)...

Post-Call Surveys

2024-05-30 06:40 AM
We have a very complex flow design that attempts to limit hold times by automatically triggering a rollover to our answering service if our internal agents are not available. We are attempting to figure out the best way to notify callers that they wi...