Allisonmc
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since ‎2024-06-21
‎2024-06-21

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Outbound Call Option Greyed Out

2024-06-21 03:52 PM
Three of my agents this evening could no longer make outbound calls in Contact Center. The option in the lower left is greyed out. One agent reported a message that " (user) is not in the queues with outbound settings available". The users are in a q...