About nordinjr

nordinjr · 2024-07-31 02:15 AM

I was trying to search manage entry point option on :contact center management > flows > "flow channel a (email)" ellipsis (...) > manage entry pointunfortunately, I'm unable to find that said option on ellipsis (...),may i know is it connected to fl...

nordinjr · 2024-07-16 07:07 AM

Currently, I want to make ZVA chatbot rule-based whenever end user click on "info A" button, any further question asked will only take knowledge base that has been categorized with "info A" related data. my question regarding this : is it possible pr...

nordinjr · 2024-07-04 07:32 PM

I want to setup smartermail on contact center management > preferences > email engagement > connect new email. however, after i click on it, they only show through google or microsoft only.

nordinjr · 2024-08-14 11:51 PM

thank you for the reply but apparently i was not properly set event assignment on flow editor (Start widget) and add entry point

nordinjr · 2024-07-22 08:19 AM

Sorry for the late reply,i already create 1. custom global variablenamed : info_aData type : Stringvalue : undefinedalso created info_b with same details of info_a2. segments created (segment_a and segment_b)a. name = segment_aa.1 variable = info_aa....

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ZCC email Manage entry point option

ZVA choose specific categorized information on knowledge base.

how do i connect smartermail with zoom email contact center

Re: ZCC email Manage entry point option

Re: ZVA choose specific categorized information on knowledge base.

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