Stevenica
Listener
since ‎2022-12-08
‎2022-12-08

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Renaming tasks created by Zoom calls in Contact Center

2022-12-08 06:56 AM
Good morning all, In Contact Center, the app creates tasks that we will use to generate/manage cases going forward. I have a couple questions about that. First, the task type page layout...It is named "Task Layout", the same as the original layout cr...

Duplicate call answer screens

2022-12-08 06:48 AM
Good morning all, new to Zoom phone and Contact Center. We have integrated with Salesforce. As I understand it, for calls to be logged in Contact Center, they must be made and/or answered from within Contact Center in Salesforce. All OK so far...exce...
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