Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
Zoom AI Companion is an AI assistant that works across the Zoom platform, facilitating higher individual productivity and better team collaboration. Explore the Zoom Community's Recent Activity below to join the AI Companion conversation and connect with other members. If you're still looking for support, browse our Zoom AI Companion support articles or start a new discussion below!
Does editing the AI Companion Meeting Summaries (post meeting recaps) help retrain the model for future calls? Or are the edits just local changes in the text?
Do I need to be present in the meetings in order to enable AI Companion? We have a paid group account and some of the users will be the host.
Hi, everyone, Please bear with me while I set the context for my questions (further below). This issue is less technical and more contractual. I support a four-year higher education institution with students primarily over the age of 18. As with many other higher education institutions, we occasionally also provide technical services to high school students that may be under the age of 18 through "headstart" or "jumpstart" programs. These under-18 students take university-level courses while still in high school, then receive credit for these courses once they are matriculated. Technical services for these students may include access to our LMS, Zoom, and other enterprise-wide applications. In the admin "Settings" for "Ai Companion" --> "Smart Recording with AI Companion," we are prompted to "Learn More." This leads to "Enabling Smart Recording with AI Companion." On this page, under "Limitations of Smart Recording," there is a statement that "This is not available for Education accounts that provide educational services to children under the age of 18" with a link to "How to enable the Children's Education Status setting." This page describes how to enable or disable "Children's Education Setting." I don't see analogous "Limitations" statements in any of the other AI Companion admin settings. Furthermore, the "Important Message to all K12 School Accounts: Children’s Education Status setting" (from @Pat_laMorte), prompts institutions to self-identify if they provide educational services to children under 18 years of age: On this page, @ERamstad has a related (and unanswered) question: I have the following questions: 1. Why is Smart Recording the only feature of AI Companion to have this limitation? 2. Why are students under the age of 18 limited in their use of Zoom? Is the problem FERPA related? 3. If the issue is FERPA-related, what is the governing body that makes these determinations? 4. Does the limitation (and need to self identify in Zoom) apply to institutions that have students primarily over the age of 18, but may have a few underage students earning non-matriculated credits in a headstart program? Zoom's FERPA guide makes the following statement: The US Department of Education defines an "eligible students" as: @Bort mentions that: https://community.zoom.com/t5/Zoom-AI-Companion/AI-Companion-Confidential-Data/m-p/140776 Does this imply that Smart Recording may not require self-identification once it has undergone a review process? Many thanks for any clarification you can provide! Michael
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058511
https://community.zoom.com/t5/Customer-Success-Forum/Important-Message-to-all-K12-School-Accounts-Children-s/m-p/11119/thread-id/230
"To be clear, this would include Zoom.edu accounts for non-public schools, universities and other instructional programs that collect a payment for their instructional services and may have students under 18 participating in programs?"
"FERPA is a U.S. federal law that protects the privacy of student educational records. FERPA gives parents certain rights with respect to their children’s education records. These rights transfer to the student when he or she reaches the age of 18 or attends school beyond the high school level (an “eligible student”)."
https://explore.zoom.us/docs/doc/FERPA%20Guide.pdf
"An “eligible student” means a student who has reached the age of 18 or who is attending a postsecondary institution at any age. Once a student becomes an “eligible student,” the rights afforded his or her parents under FERPA transfer to that student."
https://studentprivacy.ed.gov/faq/who-eligible-student#:~:text=An%20%E2%80%9Celigible%20student%E2%80%9D%20means%20a,FERPA%20transfer%20to%20that%20student.
"As stated in the email and this support article, these 2 AI Companion features have undergone our HIPAA review process and are available for accounts with a BAA, which is typically needed for FERPA and HIPAA compliance. Other AI Companion features have not undergone this process and are thus not yet available for accounts with a BAA in place."
Show less
Hello people, myself Emmanuel Katto from Uganda (Africa). I wanted to know how can I use AI feature of Zoom, can anyone help me with this?
I am using Zoom version 5.17.2 on a Mac desktop and laptop. When I go to unmute a message pops up that says "AI Companion is using the conversation transcript". I need to hit OK to unmute. I don't recall having this message in the past. Can someone tell me what is going on?
Show less
I am not receiving an email after the end of my meeting as well its not in the meeting summary section of my accoiunt. It has worked in the beginning of December and was great. Now it isnt and that not great.
Any help please
Jereme
I enabled AI meeting summary. However, I did not stop the summary before ending the meeting. I haven't received a summary. Do you have to stop it before ending the meeting to get it?
Is it possible to stop recieving emails daily about "Request to enable AI Companion?" The AI settings have already been turned off for all users and will not be re-enabled. Unfortuntely I still get emailled daily about this and cannot see a way to block these specifically as the sender is *********** which I still require to recieve emails from as an administrator. Other administrators are also recieving daily emails.
Show less
whenever I need its assistance, it shows a different language rather than English. how can I permanently change it to English? it's so awkward to see a translated version of a language.
