Join us on January 15 at 8:00 PT as we walk through the newest features launched in November and December, designed to help teams communicate, collaborate, and work smarter.

You’ll learn how these updates can:

- Streamline workflows and boost productivity

- Support teams of all sizes, from SMBs to enterprise

- Learn how to apply these updates to real-world workflows

Bring your questions! We will wrap up with a Q&A session with our product experts!

Register Now!

Happy New Year, Zoom Community! 🎆🎉

Ready to start the year strong and get even more value from your Zoom investment? Our January Customer Success Live Sessions are here to help you do just that.

💡 Why attend? Each session helps you:

• Build deeper product knowledge

• Troubleshoot challenges in real time

• Discover new ways to improve productivity and collaboration

📅 January Lineup

👉 January 7 – Zoom Workplace Open Office
Your first stop of the year! Get hands-on guidance, ask questions, and learn tips to streamline collaboration with Zoom Workplace (Meetings + Productivity solutions).

👉 January 14 – Zoom Phone Open Office
Deep dive into Zoom Phone features, configurations, and real-world use cases with our product experts.

👉 January 15 – What’s New at Zoom 
Don’t miss this highlight session! Explore Zoom’s latest innovations and feature releases from the past two months, including what’s new across Zoom Workplace and AI Companion Web.

👉 January 21 – Zoom AI Companion Open Office
Discover how to work smarter with AI Companion. Learn best practices, ask questions, and see how AI can boost productivity.

👉 January 28 – Zoom Contact Center Open Office
Wrap up the month by learning how to elevate customer experiences and optimize your Zoom Contact Center workflows.

Register now in the Customer Success Hub to save your seat and unlock even more live and on-demand training resources. We can’t wait to see you in the upcoming sessions!

— Zoom Customer Success Team

• Get results faster – Turn your data and notes into polished documents, reports, and actionable insights.
• Find information instantly – Use agentic retrieval to search across Zoom Meetings and Docs, Google Drive, Microsoft OneDrive, and more.
• Work your way – Access AI Companion on the new web surface or across the Zoom Workplace app.
• Reclaim your time – Let AI Companion manage meeting prep, follow‑ups, and scheduling so you can focus on what matters most.
• Create personal custom workflows – Automate repetitive tasks without IT setup.

I would like to request assistance regarding an issue I experienced during a recent Zoom meeting. I joined the session as a co-host and initiated the recording using the Zoom AI Companion feature. However, after the meeting ended, I discovered that the recording did not appear in the Cloud Recordings section. Upon checking, I realized that I was not logged into my Zoom account at the time I pressed the AI Companion recording button. Because of this, I am unsure whether the recording was captured or stored anywhere.

I noticed that when "auto_start_meeting_summary" is set to false, the recording is not started.transcript_completed webhook event doesn't get fired. And I don't see my transcript in the UI under Recordings and Transcripts > Transcript. Is this intended? I can get transcripts via the api https://api.zoom.us/v2/meetings/{meeting_id}/recordings. Why is it that not enabling a meeting summary prevents a transcript event from firing? 

Can Zoom create an option to delay the recording until the Zoom AI Summary is ready to send together with the recording? Currently emails may be sent separately or together depending on when the summary or the recording is completed. I would like one email of them together.