Problem description:
I am the organizer of Zoom meetings and use the web interface. I usually have no issues accessing meeting summaries, but the summary for a specific day won’t open.

• I can see it in the list, but the arrow button to open it doesn’t work.
• Summaries for other days open without any problems.
• I’ve tried using different browsers (Chrome, Edge) and reloading the page, but the issue persists.
• I also tried accessing it from another device and through the Zoom app, but the problem remains only for this particular summary.
• There’s no option to download the data or bypass the issue in the Reports section.

Are there any known reasons or solutions for this issue?

Additional information:

• Account level: Licensed version
• Operating system and browsers used:Windows 10 pro, Chrome 131.0.6778.70
• Date and time of the meeting: Nov 21, 2024 08:39

I would greatly appreciate any assistance!

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Hi there Zoom Community,

I'm wondering if anyone has had any experience or luck with using features such as Meeting Summary or Smart Recordings with Zoom Webinars? I am frequently setting up and leading multiple webinars each month for my company, but I don't seem to be having any luck with accessing / implementing some of the AI Companion features inside Zoom webinars (thinking Smart Chapters, Meeting Summary, Meeting Coach, Whiteboard Content Generation, etc.)

Any and all insight and assistance would be appreciated!

We have encountered a significant challenge in tracking the timelines within the Meeting Summary using the AI companion. Is there any possibility to get the meeting summary with timelines as this is particularly critical for us like Major Incident Management Associates. The AI companion's inability to accurately capture and present timeline data from meetings is impacting our incident management process.

Hey there. I'm looking to enable the Zoom AI Companion for certain users of our company. I tried going into the Account Settings and turning on the toggle switch but it doesn't stay on, it just goes back to off. I then get a message the settings have been saved. 

I need to figure out why I can't turn this on, and then explore how to control access to only certain users. 

Thanks in advance!

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

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📅 April 23: Zoom Contact Center Open Office