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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Recent Activity

Your 2026 Zoom Success Starts Here: January Live Sessions 🚀

Happy New Year, Zoom Community!  Ready to start the year strong and get even more value from your Zoom investment? Our January Customer Success Live Sessions are here to help you do just that.  Why attend? Each session helps you: Build deeper prod... Show more

Happy New Year, Zoom Community! 🎆🎉


Ready to start the year strong and get even more value from your Zoom investment? Our January Customer Success Live Sessions are here to help you do just that.

 

💡 Why attend? Each session helps you:

  • Build deeper product knowledge

  • Troubleshoot challenges in real time

  • Discover new ways to improve productivity and collaboration


📅 January Lineup

 

👉 January 7 – Zoom Workplace Open Office
Your first stop of the year! Get hands-on guidance, ask questions, and learn tips to streamline collaboration with Zoom Workplace (Meetings + Productivity solutions).

 


👉 January 14 – Zoom Phone Open Office

Deep dive into Zoom Phone features, configurations, and real-world use cases with our product experts.

 


👉 January 15 – What’s New at Zoom
 
Don’t miss this highlight session! Explore Zoom’s latest innovations and feature releases from the past two months, including what’s new across Zoom Workplace and AI Companion Web.

 


👉 January 21 – Zoom AI Companion Open Office

Discover how to work smarter with AI Companion. Learn best practices, ask questions, and see how AI can boost productivity.

 


👉 January 28 – Zoom Contact Center Open Office

Wrap up the month by learning how to elevate customer experiences and optimize your Zoom Contact Center workflows.


Register now in the Customer Success Hub to save your seat and unlock even more live and on-demand training resources. We can’t wait to see you in the upcoming sessions!


Zoom Customer Success Team

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Introducing Zoom AI Companion 3.0: Turn Conversations into Outcomes

Work today moves fast — meetings, docs, and notes scattered everywhere. Zoom AI Companion 3.0 brings it all together with a new flexible work surface that helps you create, automate, and complete work faster. With AI Companion 3.0, you can: Get resul... Show more
Work today moves fast — meetings, docs, and notes scattered everywhere. Zoom AI Companion 3.0 brings it all together with a new flexible work surface that helps you create, automate, and complete work faster.
 
With AI Companion 3.0, you can:
  • Get results faster – Turn your data and notes into polished documents, reports, and actionable insights.
  • Find information instantly – Use agentic retrieval to search across Zoom Meetings and Docs, Google Drive, Microsoft OneDrive, and more.
  • Work your way – Access AI Companion on the new web surface or across the Zoom Workplace app.
  • Reclaim your time – Let AI Companion manage meeting prep, follow‑ups, and scheduling so you can focus on what matters most.
  • Create personal custom workflows – Automate repetitive tasks without IT setup.
Whether you’re preparing for a meeting, writing a proposal, or analyzing insights across projects, AI Companion 3.0 helps you move from conversation to completion — all within Zoom Workplace.
 
Available December 15 for eligible paid Zoom Workplace plans at no additional cost or in the new AI Companion standalone paid plan.

Experience the next generation of AI Companion today.
 
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By
Community Moderator | Employee

Zoom into November: New Features, Fresh Insights and More!

Level up your Zoom skills this November! Join our upcoming sessions to get expert tips, discover new features, and learn how to make the most of Zoom — all in one month. Here’s what’s in store for you:  November 5: Zoom Workplace Open Office — See h... Show more

Level up your Zoom skills this November! Join our upcoming sessions to get expert tips, discover new features, and learn how to make the most of Zoom — all in one month.

 

Here’s what’s in store for you:

 

📆 November 5: Zoom Workplace Open Office — See how Zoom’s tools can transform your workplace into a more productive and collaborative environment. Get all your questions answered!

 

📆 November 12: Zoom Phone Open Office — An open Q&A space to learn best practices, optimize call management, and streamline your workflows. Bring your questions!

 

📆 November 13: What’s New at Zoom — Stay updated on the latest innovations and feature releases, including highlights from Zoomtopia. Explore what’s new across the Zoom platform!

 

📆 November 19: Zoom AI Companion Open Office — Discover how Zoom AI Companion enhances workplace efficiency and collaboration. Join the discussion and get your questions answered!

 

Don’t miss out—reserve your spot today and take your Zoom skills to the next level!

 

For more live and on-demand training opportunities, visit our Customer Success Hub.

 

- Zoom Digital Customer Success 🌟

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How to save a Zoom AI summary in a doc file?

I am unable to save my AI Summary after a meeting to a doc file. Does anyone know how to do this. My goal is to share my edited summary with the other participants.

reply-icon Latest Reply - 

Upcoming Zoom Events in October: Learn, Explore, Ask!

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month. Check out the full lineup here:  October 1: Zoom Workplace Open Office - Designed to showc... Show more

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.

 

Check out the full lineup here:

 

📆 October 1:  Zoom Workplace Open Office - Designed to showcase how Zoom’s tools can transform your workplace into a productive environment and get all your questions answered!
 
📆 October 8: Zoom Phone Open Office - Open space to ask questions, learn best practices, and discover how to optimize your call management and workflows. Bring in your questions!
 
📆 October 9:  What's New at Zoom - Discover everything new Zoom released in September, including a Zoomtopia recap, a must-see!
 
📆 October 15:  Zoom AI Companion Open Office - Dive into the value of Zoom AI Companion and its pivotal role in enhancing workplace efficiency and collaboration and have your questions answers!
 
📆 October 22:  Zoom Contact Center Open Office - Explore contact center offerings and ask lots of questions!
 
📆 October 29: Zoom Workplace: Admin & User Best Practices - Learn how to get the most out of Zoom Workplace—from Meetings and Team Chat to Zoom Phone, Mail, Whiteboard, and more. 
 

For more events, including live and on-demand training, visit our Customer Success Hub.

 

Don’t miss out—reserve your spot and take your Zoom skills to the next level!

 

- Zoom Digital Customer Success 🌟

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Zoomtopia: The critical moments | Killer customer intelligence with AI

What sorts of AI insights have helped you close deals or keep customers coming back?  Killer customer intelligence can change everything—let's create our own goldmine of actionable information within your platform ecosystem! ✅ Reply below  Show more

What sorts of AI insights have helped you close deals or keep customers coming back? 💡

 

Killer customer intelligence can change everything—let's create our own goldmine of actionable information within your platform ecosystem! 

 

Reply below 👇


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By
Community Moderator | Employee

Zoomtopia: Under the hood | Introduction of AI to non-technical teams

Share your AI implementation experiences (and commiserations) for non-technical team members! 💡

 

What have been your biggest barriers to adoption, and your biggest enablers? 🤔

 

Reply below 👇

By
Community Moderator | Employee

Zoomtopia: Ecosystem in action | Your tech stack wins & headaches

Do you have questions on the extensibility within your tech stack? We've got answers! 💡

 

Share your wins, your headaches, and your greatest hopes for platform extensibility 👇

By
Community Moderator | Employee

Zoomtopia: Industry innovation exchange | Frontline operations, transformation stories

Have you ever seen frontline operations transformed by a single proactive measure? Has Agentic AI helped you to unlock your team's potential? 

 

Share your stories and biggest questions 👇

By
Community Moderator | Employee

Your September Zoom Playbook – Learn, Connect, Grow 🗒

September is packed with events designed to help you level up your Zoom knowledge, connect with experts, and explore what’s new. Mark you calendars:  September 3 - Zoom Workplace Open Office -Your chance to learn more about Zoom Workplace and get an... Show more

September is packed with events designed to help you level up your Zoom knowledge, connect with experts, and explore what’s new.

 

Mark you calendars:

 

📆 September 3 - Zoom Workplace Open Office -Your chance to learn more about Zoom Workplace and get answers straight from the experts.

 

📆 September 10 Zoom Phone Open Office - Everything you need to know about Zoom Phone—bring your questions!

 

📆 September 11 - What's New at Zoom -Catch up on everything new we released in August—don’t miss it!

 

📆 September 17 - Zoomtopia - Zoom's biggest event of the year which will showcase our most compelling innovations, customer stories, and strategic vision for the future of collaboration.

 

📆 September 24 Zoom Contact Center Open Office -Dive into Zoom Contact Center and see how it can transform customer experiences.

 

For more events, including live and on-demand training, visit our Customer Success Hub.

 

We’re looking forward to your participation!

 

- Zoom Customer Success 

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