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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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Recent Activity

March is Your Month to Master Zoom ‌✨‌

Ready to boost your productivity and stay ahead? Register today and elevate your expertise! Here's what's in store:  March 6: Stay Ahead with What's New at Zoom? Get a first look at the latest features, security enhancements, and collaboration tools... Show more

Ready to boost your productivity and stay ahead? Register today and elevate your expertise!

 

Here's what's in store:

 

📅 March 6: Stay Ahead with What's New at Zoom? 

Get a first look at the latest features, security enhancements, and collaboration tools. Optimize your Zoom experience and connect with fellow enthusiasts.

 

📅 March 12: Transform Your Workplace with Zoom Workplace Open Office

Discover how to create a seamless, productive environment using Zoom's integrated tools. Get insider tips and maximize your investment. 

 

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

 

📅 March 19: Unlock AI-Powered Productivity with Zoom AI Companion Open Office 

Experience firsthand how Zoom's AI tools are revolutionizing collaboration. Learn to drive smarter workflows and enhance your productivity.

 

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

 

📅 March 26: Streamline Your Business with Business Services Open Office

Deep dive into Zoom's business solutions and learn how to streamline workflows, boost efficiency, and improve customer engagement.

 

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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5 ways AI writing tools can help you improve productivity at work!

"Everyone has that dreaded work task they’d rather push off to the next day (and the next, and the next). For some people, that task is business writing: drafting emails to clients or prospects, sending project updates, or even just writing up a meet... Show more

"Everyone has that dreaded work task they’d rather push off to the next day (and the next, and the next). For some people, that task is business writing: drafting emails to clients or prospects, sending project updates, or even just writing up a meeting agenda for your team. If a blank email draft or chat window immediately puts you in procrastination mode, or if too much of your day is spent composing messages, AI writing tools might be just what you need to tackle your to-do list."

 

What AI Writing Tools Can Help With ✏️

  1. Saving time on the first draft
  2. Repetitive or tedious writing tasks
  3. Striking the right tone
  4. Inspiration and out-of-the-box thinking
  5. Saving your creative brainpower 

Read the full article on the Zoom Blog 👉https://www.zoom.com/en/blog/ai-writing-tools-improve-productivity/ 

 

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By
Community Moderator | Employee
reply-icon Latest Reply - 

Resolved! Meeting Coach Statistics

Hi there,

Is it possible to obtain a summary of all my meeting coach statistics on a monthly basis? A report of some kind? I'd like to see if I've improved over time. 

reply-icon Latest Reply - 

🚀 Level Up This February with Exclusive Zoom Sessions! 🚀

The new year is rolling, and it’s time to supercharge your skills!  February is packed with interactive sessions designed to help you stay ahead of the curve—whether it’s optimizing your workplace, enhancing customer experiences, or unlocking AI-pow... Show more

The new year is rolling, and it’s time to supercharge your skills! 🚀 February is packed with interactive sessions designed to help you stay ahead of the curve—whether it’s optimizing your workplace, enhancing customer experiences, or unlocking AI-powered efficiency. Don’t miss out—register now and take your expertise to the next level!

 

 February 12 - Zoom Workplace Open Office | 🔗 Register Here
Transform the way you work! Join this interactive session to explore how Zoom’s tools can create a seamless, productive workplace. Get insider tips, discover new features, and learn how to maximize the value of Zoom’s workplace solutions.

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

 

 February 13 - Zoom Contact Center Insights: February Product Deep Dive | 🔗 Register Here
Deliver next-level customer service with Zoom Contact Center! This in-depth session will walk you through advanced features and live demos designed to optimize customer interactions and streamline support.

Product Sessions: Inbound Voice, Reporting, Chat & Email, Dialer

 

 February 19 - Zoom AI Companion Open Office | 🔗 Register Here
AI is revolutionizing the way we work—are you ready? Join us to explore Zoom’s AI-powered tools that drive smarter collaboration and enhanced productivity. Don’t miss the chance to experience these cutting-edge innovations firsthand!

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

 

 February 26 - Business Services Open Office | 🔗 Register Here
Take your business operations to the next level! This session will deep dive into Zoom’s business solutions, helping you streamline workflows, boost efficiency, and enhance customer engagement.

 

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

 

Interested in other webinars, live product trainings or on demand content? Visit the Digital Customer Success Hub to learn more.

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How can I change the language on AI Companion side panel?

As a Japanese administrator using the Pro version of Zoom on Windows 11, I'm trying to utilize the AI companion feature. However, the side panel, including buttons like "Catch me up," is displaying in English. Despite having set all language options,... Show more

As a Japanese administrator using the Pro version of Zoom on Windows 11, I'm trying to utilize the AI companion feature. However, the side panel, including buttons like "Catch me up," is displaying in English. Despite having set all language options, including those in the taskbar and app settings, to Japanese, the side panel remains in English. Could you please advise on how to switch the display language to Japanese?


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My meeting coach

I enabled the my meeting coach feature and am very interested in seeing the results. At conclusion of the meeting, I see the meeting summary information but no results from my meeting coach. Where should I be looking to find the meeting coach informa... Show more

I enabled the my meeting coach feature and am very interested in seeing the results. At conclusion of the meeting, I see the meeting summary information but no results from my meeting coach. Where should I be looking to find the meeting coach information? 


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reply-icon Latest Reply - 

AI Companion in VDI environment - Citrix

Hi Guys, Now that AI Companion has launched. I was wondering if anyone was aware when this functionality would be coming to their VDI client version? We're running Citrix at the moment, I believe there should be a new release soon as the last major r... Show more

Hi Guys,

 

Now that AI Companion has launched. I was wondering if anyone was aware when this functionality would be coming to their VDI client version?

 

We're running Citrix at the moment, I believe there should be a new release soon as the last major release was 6.1.10


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Using Zoom AI Companion Features with Webinars

Hi there Zoom Community, I'm wondering if anyone has had any experience or luck with using features such as Meeting Summary or Smart Recordings with Zoom Webinars? I am frequently setting up and leading multiple webinars each month for my company, bu... Show more

Hi there Zoom Community,

 

I'm wondering if anyone has had any experience or luck with using features such as Meeting Summary or Smart Recordings with Zoom Webinars? I am frequently setting up and leading multiple webinars each month for my company, but I don't seem to be having any luck with accessing / implementing some of the AI Companion features inside Zoom webinars (thinking Smart Chapters, Meeting Summary, Meeting Coach, Whiteboard Content Generation, etc.)

 

Any and all insight and assistance would be appreciated!


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reply-icon Latest Reply - 

Upcoming Zoom-hosted AI Companion Live Demo

In this webinar, our Zoom expert will walk you through how to activate AI Companion, explore its key functionalities, and share some tips and tricks to help you make the most of this incredible AI assistant. Bring your questions! We’ll have time at t... Show more

In this webinar, our Zoom expert will walk you through how to activate AI Companion, explore its key functionalities, and share some tips and tricks to help you make the most of this incredible AI assistant. 

 

Bring your questions! We’ll have time at the end of the session for Q&A!

 

Date/Time: August 14 at 10 a.m. PT | 1 p.m. ET 

Register Now: Boost Productivity with Zoom AI Companion | Zoom

 

Discover other live demos hosted by Zoom specialists here!


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Change summary "style and content" of AI Companion

Hello, Can I give AI Companion instructions on how it should give me a summary (what important, relevant information is in which structure it should summarize, for example)? And can I get more information from the transcript afterwards, when a meetin... Show more

Hello,

 

Can I give AI Companion instructions on how it should give me a summary (what important, relevant information is in which structure it should summarize, for example)?

 

And can I get more information from the transcript afterwards, when a meeting has already ended?

 

Or receive a written, complete transcript afterwards?

Can I also activate the chat with AI companion so that it is only visible to me as the host and not to everyone?

 

Thank you and best regards


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