Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Dropped Calls and Call Queue Issue

We have users that are part of our inbound call queue who occasionally get a few seconds into a call when it then drops. Following that, if the person calls us back, the person who took the original call does not see the call coming in through the qu...

mtavani by Listener
  • 6 replies

Zoom phone session

My client was on her phone on Zoom platform. I scheduled a session on my Zoom account on the lap top. I could not see her on my lap top. I had to go on my phone to see her and i was not able to connect with the video she could hear me but could not s...

KB6 by Listener
  • 1 replies

SMS Opt Out - All Numbers In A Campaign

Hey Guys: We are looking for a solution prohibiting employees from texting someone who has opted out of a campaign. For instance, if an employee, John Davis sends an SMS to Mary Smith, and Mary then opts out; John can no longer text Mary. However, Ji...

Resolved! Zoom phone services and porting from Google

I have a free Google voice number I've used for years. I was trying to find out if I can port this number to Zoom phone. I tried the virtual assistant, and it has no clue. Nor could I find anything here about it. I tried calling both the sales and su...

Resolved! Zoom Phone - Call recording file destination

My organization records a lot of conversations with Zoom Phone, and we want to make sure these recordings are being deleted every so often off of everyone's PCs. Ideally, we'd like to have everyone save their Zoom recordings to an easy-to-access plac...

Snd315 by Listener
  • 7 replies