SMS opt out or asking clients for permission to text | Community
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Newcomer
Goretti
Newcomer
July 20, 2023
Question

SMS opt out or asking clients for permission to text

  • July 20, 2023
  • 1 reply
  • 0 views

Hi!

Is there a way to send a mass text to ALL clients for the first time, asking them for permission to text in the future and giving them the option to OPT OUT so they automatically never get texts messages from us again?

Thanks.

1 reply

ted
Community Champion | Employee
ted
Community Champion | Employee
July 21, 2023

Unfortunately not @Goretti .   You can only send a message to 10 numbers at a time -- it functions like your mobile SMS service.    Here is a helpful FAQ on SMS:

https://support.zoom.us/hc/en-us/articles/360040413932--Frequently-asked-questions-about-SMS#h_01ESVWJN59TMRDBEB88V53PGC1

Do you really think you need to give them the option to OPT OUT all at once?    Every one that actually receives a text will have the opportunity to OPT OUT and it should be dynamic.    Does that make sense?

 

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