Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Holiday Hours

Is there an easy way to set Auto Receptionist to default to the Closed Hours during Holiday Hours. The way it seems to work is a call flow will have to be set for each Auto Receptionist for every holiday. In my case this will require duplicating an I...

chassey by Listener
  • 1642 Views
  • 7 replies
  • 2 likes

Canadian CNAM

Incoming calls on Zoom Phone in Canada are not displaying Caller ID Name in most instances for incoming calls from Canadian numbers. CNAM works differently in Canada and is transmitted with the call instead of a CNAM database lookup. Any other Canadi...

chassey by Listener
  • 717 Views
  • 2 replies
  • 0 likes

License required for Call Queue Alert Notifications

Just wanted to share since the December release notes did not mention needing a Pro Pack license for this feature. If you are trying to enable this feature, you need at least one pro pack license account wide for it to work.

sparrow by Listener
  • 433 Views
  • 2 replies
  • 4 likes

Voicemail Indicator on Yealink T53

I have one user with a T53 that has a voicemail indicator (icon and blinking red light) that will not go away. We verified on the web voicemail page that she does not have any voicemails. We dialed into voicemail and it says no new messages. The app ...

Rickh925 by Listener
  • 1564 Views
  • 8 replies
  • 0 likes

Salesforce & Zoom Not Capturing Call Recording

Hi There, We're in the process of setting up Zoom Phone for our Sales Team and we're struggling to get the Recording of calls to capture under the activity in Salesforce. We have turned on Auto Record for the users, however, when we head to the recor...

Apex and Frontier

Got a call from someone who claimed they were with APEX and working for Frontier communications. Since I don't have Frontier my scam radar kicked in. How do I protect myself from a possible slammer trying to port my phone numbers?

RussB by Listener
  • 364 Views
  • 1 replies
  • 0 likes

Call Handling does not work for T-Mobile Phone Numbers

All,I have a case open since April or May of 2020.Apparently, if you would like to route your calls using Call Handling, it does not work for t-mobile.Example:Call Handling 1: Zoom ApplicationCall Handling 2: T-MobileCall Handling 3: VoIP Phone If so...

zoom123 by Listener
  • 331 Views
  • 1 replies
  • 0 likes

Shared line groups limitations

In this page that explains Shared line groups the following 2 seemingly contradictory statements appear. Can you confirm whether a user can be a member of more than 1 shared line group/call delegation ?Members are added to the shared line group by yo...