Zoom Community

understanding of how BYOC and BYOP call routing configured in zoom.

Hi All, I need to understand of how BYOC and BYOP call routing configured in zoom.what is the call flow for BYOC and BYOP call. what is the Routing in zoom.What is route group in zoomwhat is the SIP Group in zoom and Routing Rules. How all these arch...

zoom linked to outlook

my phone number in my signature is always hightlighted in green with the letter F in a box. Does anyone know how i can change this?

Is it possible to retain the caller id on an incoming call?

Currently, once you answer the call, the phone number gets hidden. It would be very helpful to have it retained on the app during the call.

Is there any way to copy and paste the incoming caller id phone number?

We use a secondary customer service program that requires us to enter the incoming phone number to locate an account. The phone number is hidden during the call which is not very efficient.

Zoom App is silent when iPhone is locked

Hi all - we have the Zoom mobile app installed on an iPhone. When the iPhone is locked, either by the user locking it or by the iPhone timing out to the lock screen, incoming calls to the Zoom app are silent. Personal calls to the iPhone still ring w...

Resolved! Not Able to Make Outgoing Calls

I set up 2 users, assigned numbers and phones. I cannot make outbounds calls. it says on the phone "Emergency Calls Only" I have made sure the users can do Outgoing calls. They can receive calls and I can dial their extension. Any insight on this?! T...

How do I manage the customer names on incoming calls?

How do I manage the customer names on incoming calls?I need to know how to manage customer names that come through the phone system. There is nothing in the phone system that tells me.

Multiple Site configuration to external phone number

I signed up for a zoom virtual phone and the number is 260-299-3588. I have five laundromats that have their own landlines. How do I set zoom phone as the main number and then choose from the options to call LX1, LX2, LX3, LX 4, or LX5? So when a cus...

OBi302 with FaxFinder Fax Server

We have an on-premises MultiTech FaxFinder server that we are hoping we can use with Zoom Phone. We see that the Polycom OBi302 ATA is supported. Am I thinking correctly about this that I can add the OBi302 device in the zoom admin Portal > Phone Sys...

Resolved! Not receiving email notifications of voicemails

I am new to Zoom phone, and I can't believe how incredibly frustrating it is trying to set it up. I have finally gotten a voicemail greeting in place, but I do not receive notifications when someone leaves a voicemail. Does anyone know how I may be a...

What is the Zoom Phone System?

Recent Activity

understanding of how BYOC and BYOP call routing configured in zoom.

zoom linked to outlook

Is it possible to retain the caller id on an incoming call?

Is there any way to copy and paste the incoming caller id phone number?

Zoom App is silent when iPhone is locked

Resolved! Not Able to Make Outgoing Calls

How do I manage the customer names on incoming calls?

Multiple Site configuration to external phone number

OBi302 with FaxFinder Fax Server

Resolved! Not receiving email notifications of voicemails

Let's Celebrate!

Work Transformation Summit APAC

Community Champion Program

Zoom One

Zoom Spaces

Zoom Events

Zoom Contact Center

Industries

Services

Developer Platform

Partners

Explore

Learn

Connect

Support

Download Zoom Client

Zoom Virtual Backgrounds

Zoom One

Zoom Spaces

Zoom Events

Zoom Contact Center

Developer Platform

What is the Zoom Phone System?

Resolved! Not Able to Make Outgoing Calls

Resolved! Not receiving email notifications of voicemails

Let's Celebrate!

Work Transformation Summit APAC

Community Champion Program