Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Play recording to outbound call

I have a Zoom Phone - Sales user wishing to play a recording to active call when ever they reach a clients voicemail. Is this a option available for this, if so it work with soft phone or require hardphone for button bypass for speaker to microphone.

Asset uploads don't include a category for Ringtones?

We are in the process of transitioning to zoom phone. I find it odd that we are able to upload custom hold music, etc, and not able to provide our own ringtones to our users. Am I just missing this option somewhere else? or does Zoom support custom u...

apbreck by Listener
  • 0 replies

Porting numbers to Zoom without a BTN

Hello:I am a new customer to Zoom Phone and plan to port numbers to Zoom. The Porting Form asks for a BTN. Our current phone bill doesn't show a BTN. I've asked my provider (Century Link/Lumen) how to obtain one if it isn't listed. Their reply is tha...

Resolved! Voicemail Retention Policy

I haven't been able to find a voicemail retention policy configuration page. Also, I haven't found any support pages describing the defaults of a policy. Does Zoom Phone have a default retention policy for voicemail messages? Is this a roadmap item a...

Zoom Phone Dispositions

I have the zoom basic plan and the Zoom Phone US & Canada Unlimited Calling plan, and I am looking to set things up for a small team of up to 3 or 4 outbound callers. I would like to setup dispositions for the end of each call e.g. "Interested", "Mee...

jerpa by Listener
  • 0 replies