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Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Our caller ID is coming up as SPAM on other phones?

We have been noticing a lot of customers saying that we are coming up as SPAM when we call out. We do not see this in our internal calls but somehow it is happening on all out-going calls. This is a very bad deterrent for business.Any suggestions? Th...

Using Zoom Phones within Outlook Desktop Application

If a person wanted to call someone from within the contacts section of their Outlook desktop application, is there a way to do it? It automatically wants to use Teams Voice but how do I get it to choose Zoom? It seems that the only option for the Out...

Grandstream Provisioning Failure

I am having a provisioning failure with our Grandstream 2604p. Firmware is which show approved by zoom and provided by grandstream. I have tried the https url as well as the http url in the configuration guide. My DHCP is et to no and none, ...

Incoming calls "grab the mouse"

As much as we love our system, EVERYONE complains about how disruptive incoming phone calls are when the user is working on their computer. Is there a setting we can use to turn this off? It's not sensible that a desktop app would do something like t...

Zoom carrier providers

Anyone know who the main backbone providers are for Zoom? We continue to ask Support, and they ignore the question. We have a SMS integration issue, and want to get the providers on both sides of the issue together. This has been hampering a new prod...

CoinJM by Listener
  • 1 replies

Group pickup of call queues

Apologies if this is answered elsewhere however I couldn't find the exact solution. Using Yealink desk phones here. We have 2 call queues A & B.Call queue A rings three administrator phones, after a set period also rings Supervisor A, finally escalat...

SAFELtd by Listener
  • 2 replies

Ghost call that lasted 35,000+ minutes

Hi!We were recently charged with an overage fee of $ 1,150 in our Zoom Phone Metered Plan. This is not our usual monthly charge (which is ~$10 every month only), so I checked the report and I found an outlier: 1 single call that lasted 35,057 minutes...

Glad by Listener
  • 1 replies

Zoom text messaging history

Hi,Recently i noticed zoom text messaging history does not show up, i can see maximum one or 2 days history, earlier i was able to see it for as long back as i wanted to, strangely i can see the history on my phone but on my computer i see limited te...

Aneik by Listener
  • 3 replies

Integration across sub-accounts

We are in the process of deploying Zoom Phone across the enterprise. The company structure is that we have a main company with three business units. When the person before me set everything up in Zoom, he created the three business units as sub accou...

toddrf by Listener
  • 1 replies

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