Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

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Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Adding an external phone contact

Hi All, I am halfway embarrassed that I can't figure this out, but here I am regardless. For the life of me, I cannot figure out how to add an external phone contact to zoom so that it is visible to everyone in our company. Example: When I type in Jo...

Account Inactive?

I am the sole user on this account (have a basic license). I am getting a notification that says the account is inactive and to contact the admin - I cannot make calls. I am the owner and there isn't an Admin as far as I know. I am the only one on th...

Meg11 by • Newcomer
  • 147 Views
  • 7 replies
  • 0 likes

phone not working

Hi All, Would need your help please how to set-up the phone module to work properly.I can't make calls, saying "not included in my plan" however my colleagues with exactly the same set-up can make calls.Also for them below the keypad a full phone num...

mkr53 by • Newcomer
  • 112 Views
  • 2 replies
  • 0 likes

about my zoom office phone functionality

As of last week, my zoom office number isn't forwarding to my cell as it was programed several years ago. More important, it is reading out a message, that I am not available and to call back later. I have Optimum Mobile, which is where all calls are...

Call Distribution, Tiered Groups

I am having a hard time wrapping my head around a potential solution for our call distribution desires. We have a team of CSR's that I would like to receive calls based on longest idle. After attempting to reach those users, I would like the call to ...

jesabee by • Newcomer
  • 57 Views
  • 1 replies
  • 0 likes

Zoom phone - AI Call summarization

I am using Zoom Phone. I have turned off AI Call summarization, but I still keep getting the message "this call is being summarized" before every call. I have checked every setting and I cannot get that script to turn off. People are hanging up think...

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