phone not working

[mkr53]

Hi All,

Would need your help please how to set-up the phone module to work properly.

I can't make calls, saying "not included in my plan" however my colleagues with exactly the same set-up can make calls.

Also for them below the keypad a full phone number appears, for me only 3 digits.

If anyone could help would be much appreciated.

Kindest regards,

M

[eugeneiouse]

same for me. did you manage to call ?

[Eliot]

hi mkr53,

sounds like you do not have a zoom phone calling plan assigned to your user extension.

please check your zoom profile to confirm.

if you do not see a calling plan, please ask your zoom phone admin to assign you a plan and a phone number.  the 3 digit phone number is your extension number for internal calls.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot