Hi Everyone, 

I am interested in joining a Zoom User Group and asked our Zoom account manager if they were aware of any existing user groups where other Zoom System Admins get together to talk through their experiences, challenges, successes, new integrations, etc.   

I did a search here on the community but didn't find anything on this topic.  If anyone is interested in a Zoom User Group I would be happy to help spin something up and facilitate the first couple of sessions.   

My current employer is in the Financial Technology space, we have ~1500 users of Zoom Meetings and Zoom Phones, we have 80+ Zoom Rooms deployed in multiple corporate offices and have users spread throughout the US.   I would love to connect with other system owners or admins who are utilizing the same services and talk through some of their best practices, hardware recommendations, challenges, wins, etc.  

Cheers! 

Jimmy Ortiz

Hi I need zoom for school but I'm having a lot of problems with it and I'm not good at technological stuff. 

My first problem is when I sign in on the app on my windows 11 running laptop it says I need to update but the profile icon is not there. My second problem is that when I phone the number for help, I put in my id and host numbers that are on my profile but the automated voice says that they are not recognized and won't help me.  

My third problem is I can get video but no sound, I can't hear anyone and nobody can hear me. 

Please help me I don't want to fail because my only grades come from tests and discussions in one course.

The new year is rolling, and it’s time to supercharge your skills! 🚀 February is packed with interactive sessions designed to help you stay ahead of the curve—whether it’s optimizing your workplace, enhancing customer experiences, or unlocking AI-powered efficiency. Don’t miss out—register now and take your expertise to the next level!

✨ February 12 - Zoom Workplace Open Office | 🔗 Register Here
Transform the way you work! Join this interactive session to explore how Zoom’s tools can create a seamless, productive workplace. Get insider tips, discover new features, and learn how to maximize the value of Zoom’s workplace solutions.

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

✨ February 13 - Zoom Contact Center Insights: February Product Deep Dive | 🔗 Register Here
Deliver next-level customer service with Zoom Contact Center! This in-depth session will walk you through advanced features and live demos designed to optimize customer interactions and streamline support.

Product Sessions: Inbound Voice, Reporting, Chat & Email, Dialer

✨ February 19 - Zoom AI Companion Open Office | 🔗 Register Here
AI is revolutionizing the way we work—are you ready? Join us to explore Zoom’s AI-powered tools that drive smarter collaboration and enhanced productivity. Don’t miss the chance to experience these cutting-edge innovations firsthand!

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

✨ February 26 - Business Services Open Office | 🔗 Register Here
Take your business operations to the next level! This session will deep dive into Zoom’s business solutions, helping you streamline workflows, boost efficiency, and enhance customer engagement.

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

Interested in other webinars, live product trainings or on demand content? Visit the Digital Customer Success Hub to learn more.

El nuevo Hub de Customer Success, creado con Zoom Events, pone a su disposición capacitaciones y sesiones informativas. Echemos un vistazo al contenido disponible en este Hub.

Empezaremos con la mayor atracción, y es que en el mensual What’s New at Zoom (Novedades de Zoom) comentamos las funciones más importantes que han llegado a nuestros productos y por lo tanto siempre merece la pena tomar parte en esta breve sesión. Muchos de ustedes ya se han percatado de ello y han comenzado a notar los beneficios de estar bien informados.

También contamos con sesiones de Open Office, en las cuales además de comentar funciones y herramientas de Zoom, tenemos un espacio de preguntas y respuestas. 

Adicionalmente, a su disposición encontrarán sesiones de capacitación grabadas y en vivo.

A pesar de que todo lo mencionado hasta ahora se encuentra disponible en inglés, les animo a que le echen un vistazo.

Cabe destacar que hemos comenzado hace poco a compilar sesiones de capacitación en español, a pesar de que estas solo se encuentran en su versión grabada, merecen la pena para tener un conocimiento básico sobre los productos de Zoom y su uso. Estas capacitaciones son demostraciones directas sobre cómo usar productos como las reuniones o los webinars. En estos momentos contamos con las siguientes capacitaciones:

• Reuniones de Zoom - Capacitación de Usuario (Español)
• Seminarios Web de Zoom  (Webinars) - Capacitación de Usuario (Español)
• AI Companion - Capacitación de Usuario y Administrador (Español)

De nuevo les animo a que le echen un vistazo a esta increíble fuente de información y recursos para aprender más sobre Zoom.

Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Hasta la próxima!

Is anyone else noticing that it is now much harder to present the Power Point on one screen and see the MS Presenter View of Power Point???   The new update seems to allow you to select My meeting or My screen and that is a mess.   It is just mirroring the PPT slide.   I want to see the Presenter View which is quite different---it has the current slide being shared, the next slide and a small window for notes.    This is something I've noticed on different versions of Zoom.    For the record---if engineering teams are not asking about the user experience these small tweaks in the platform can be a nightmare.    Please allow us to present the slides on one screen and ---give the user the option of what to see on the other screen.  The latest update is NOT working well. 

Ever feel like you're spending too much time switching between apps and searching for stuff? During a recent business review, one of my customers shared similar challenges. However, after enabling Zoom AI Companion's new side panel, they shared feedback that they have experienced an increase in efficiency and productivity. Our AI Companion proved to be the solution they needed, providing quick access to information, summarizing key discussions, and automating a range of tasks.

With the AI Companion side panel enabled, they had quick access to:

Meeting Cliff Notes: No more frantic note-taking or endless replays. AI Companion summarizes your meetings and chats, so you can quickly catch up on the important stuff. Think of it as "Cliff Notes" for your work life! 📖 

Content Creation Made Easy: Need to write an email, whip up a presentation, or just get those creative juices flowing? AI Companion can help you brainstorm, write, and create, all without leaving the Zoom App. Our AI Companion can help you get started, brainstorm ideas, and even draft the whole thing, so you can say goodbye to writer's block! ✍️

Find Anything, Instantly: Stop the endless scrolling and searching. AI Companion can find that file, email, or message you need in seconds, so you can stay focused on what matters. It's like having a super-powered search engine just for your work! 🔍

Your To-Do List, Sorted: Stay organized and on top of everything. AI Companion helps you track tasks, set reminders, and even automate those little things that take up your time. It's like having a personal organizer built into the Zoom App! 📅

If your Zoom admin has already enabled the AI Companion side panel, it's super easy to find. Just look for the little "sparkle icon" ✨ next to your profile picture in the Zoom App. Click it, and boom! The AI Companion side panel should pop right open, ready to help you out.

Getting started is a breeze – this quick guide will walk you through it. Imagine having a super-helpful AI assistant right in your Zoom App, ready to make your workday smoother and more productive. Just turn it on, and get ready to see how much easier things can be. It's seriously a game-changer. Trust me, it's time to work smarter, not harder! 💪

In a highly distributed and security-conscious environment, what are the most advanced strategies and configurations for ensuring end-to-end encryption, access control, and data integrity within Zoom meetings and webinars, especially when dealing with diverse compliance requirements across regions and industries? How can organizations leverage Zoom's advanced security features to maintain confidentiality and compliance, and what are the best practices for seamless integration with existing IT infrastructure?

I know how to create source tracking codes for my Zoom events, but cannot get code usage to show up when I run reports. I have configured the reports to capture it (I think), but the Source of Registration column in the report only lists "N/A."

Help??!!