I have lost access to my original sign-in email address | Community
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Newcomer
January 7, 2026

I have lost access to my original sign-in email address

  • January 7, 2026
  • 1 reply
  • 2 views

I went in and edited the sign-in email address on my account, however it is pending confirmation and the confirmation email was sent to my old email address to which I no longer have access. 

 

I do not want to establish a new account because I have had this one for years and have data and setup that I would like to keep. 

 

How do I updated my email address so that I can continue enjoying my zoom account? I use it for business so this is a huge inconvenience. 

 

Respectfully, 

Dr. Tureka Louis

1 reply

jrmagno
Employee
Employee
January 8, 2026

Hi Dr. Louis, 

 

I know how inconvenient not to be able to log in to your zoom account and it is affecting your business.  

I would suggest contacting Zoom support here: https://support.zoom.us/hc/en-us/articles/201362003  asap if you are still having issues with accessing your old email address.