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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

I have lost access to my original sign-in email address

DrLouis
Newcomer
Newcomer

‎2026-01-06 04:33 PM

I went in and edited the sign-in email address on my account, however it is pending confirmation and the confirmation email was sent to my old email address to which I no longer have access. 

 

I do not want to establish a new account because I have had this one for years and have data and setup that I would like to keep. 

 

How do I updated my email address so that I can continue enjoying my zoom account? I use it for business so this is a huge inconvenience. 

 

Respectfully, 

Dr. Tureka Louis

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jrmagno
Zoom Employee
Zoom Employee

‎2026-01-08 10:12 AM

Hi Dr. Louis, 

 

I know how inconvenient not to be able to log in to your zoom account and it is affecting your business.  

I would suggest contacting Zoom support here: https://support.zoom.us/hc/en-us/articles/201362003  asap if you are still having issues with accessing your old email address.

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