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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

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Elevate Your Holiday Cheer with Zoom Clips: Creative Greeting Ideas!

The holiday season is here, and it’s the perfect time to spread joy and connect with your loved ones in unique and creative ways. Let’s take our holiday greetings to the next level! Whether you’re connecting with loved ones, friends, or colleagues, Z... Show more

The holiday season is here, and it’s the perfect time to spread joy and connect with your loved ones in unique and creative ways.

Let’s take our holiday greetings to the next level! Whether you’re connecting with loved ones, friends, or colleagues, Zoom Clips offers the perfect way to share personalized, festive messages that spread joy and cheer.

Imagine creating a short video with a cozy fireplace background, fun filters like reindeer antlers or snowfall, and heartfelt wishes that make someone’s day brighter. With Zoom Clips, you can record, customize, and share your greetings effortlessly like sending a digital holiday card, but way more fun!

Ready to make your greetings memorable?

 

Here are some creative tips and tricks to craft the perfect holiday Clip. Let’s spread the joy, one Zoom Clip at a time! 🎁

 

Step 1. Go to your Settings and  Generate a creative Virtual Background using AI 

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Step 2. Go to your Zoom Clips and choose video only option to record.

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Once done, you may now download or share the video link to your love ones!

 

Cheers!

 

As we continue evolving how we deliver Customer Success at Scale, we're excited to introduce the Zoom Digital Customer Success Hub. 

This new initiative is designed to help drive product best practices and create new avenues for customers to engage with us, all with the goal of improving awareness, value, and adoption of our offerings.

This hub will be accessible to all Zoom customers and will feature all of our Scaled Digital Customer Success (CS) events in one place.

You can:

  • Register for live product training sessions
  • Attend 'What's New at Zoom' webinars
  • Participate in Open Office sessions
  • Explore our library of on-demand content

This hub aims to provide consistent, accessible support and keep customers up-to-date on Zoom’s latest innovations and best practices!

 

 

 

 

 

 

 

 


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Where is the Recording & Transcript tab??

I'm trying to record a 5-7 minute presentation for my final, and I can't seem to find a tab that allows me enable computer recording. The article I found says I need to go to Account Management and then "Account Settings" to enable it. But I can't fi... Show more

I'm trying to record a 5-7 minute presentation for my final, and I can't seem to find a tab that allows me enable computer recording. The article I found says I need to go to Account Management and then "Account Settings" to enable it. But I can't find "Account Settings."

The only thing I see under Account Management is "Account Profile" and "Reports." No Account Settings. In "Account Profile" I only see my account type, my role, and my meeting capacity. "Reports" is also a dead-end.

I just want to record a 5-minute presentation on my computer. Please tell me if this is a bug or not and how to fix it. I can't use Clips because it only allows for 2-minute recordings. Please help!


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Problem with Virtual Background

my virtual backgrounds look correct in the virtual background grid, but when I select any of them, there is a red mark that looks like a brush mark on the images. How would that get there and how do I remove it?

Thinking about migrating to the cloud? 3 approaches to on-prem-to-cloud migration

Here's why you should migrate your oudated on-premises PBX to a modern cloud communications platform. As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your clou... Show more

Here's why you should migrate your oudated on-premises PBX to a modern cloud communications platform.

 

 

As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your cloud migration strategy.

 

With the flexibility to be hyper-responsive to headcount and office changes, cost-effective access to innovative new features, and the opportunity to outsource routine operational tasks, cloud communications gives your team the ability to focus on other strategic priorities to grow your business. 

 

Some cloud service providers may force you to go all-in with them on day one, which often means abruptly migrating away from your current carrier and on-premises PBX solution to the provider’s native PSTN VoIP service. But migrating to the cloud doesn’t have to be an all-or-nothing initiative. 

 

If you want to reap the benefits of cloud communications while moving at your own pace, here are a few options to consider.

 

 

3 types of cloud migration strategies

 

 

Hybrid cloud communications

 

With a hybrid cloud approach, you can maintain your existing on-premises PBX infrastructure while leveraging cloud-based AI for advanced collaboration features. This allows you to seamlessly integrate your on-premises call control with a cloud-based collaboration solution to provide a comprehensive and unified communication experience.

 

Zoom Workplace’s integration with Avaya Aura X  is one example of a hybrid cloud approach. Organizations using Avaya Aura versions 10 or later can bring best-in-class, AI-first collaboration to their teams with Zoom Workplace. This integration allows Avaya customers to leverage their existing telephony investments within the Zoom Workplace app, providing a softphone, video conferencing, chat, and other collaboration tools, with AI capabilities woven into an integrated, easy-to-use experience.  

 

Consider this approach if:

 

  • You’re looking to consolidate to a cloud-based unified communications platform for cost savings and a reduction in complexity 
  • You would like to maximize the value of your existing on-prem investments while transitioning to the cloud at your own pace
  • Your organization needs the resiliency and flexibility that come with cloud platforms to meet evolving business demands 

 

 

Selective workload migration

 

With the selective workload migration approach, you can use hybrid cloud infrastructure like Zoom Node  to facilitate a gradual transition. This method keeps your critical workloads on premises while moving non-critical ones to a cloud environment.  

 

Consider this approach if:

 

  • You’re an enterprise organization with unique security, bandwidth, or compliance needs that demand an on-premises solution combined with the flexibility of the cloud
  • You need a local survivability solution to maintain certain levels of telephony service or business continuity in the event of an outage   

 

 

Site-by-site cloud migration

The site-by-site cloud migration process allows certain sites to remain on premises while other sites adopt a cloud-first approach. This method minimizes disruption by identifying bugs or issues with deployment early on, making it a great choice for organizations with complex infrastructure needs.  

 

Consider this approach if:

 

  • Your organization has multiple locations and you want to phase your migration by location
  • You want to test and refine your cloud deployment strategy before rolling it out to all locations 

 

 

Take the next step

 

If you’re considering upgrading your communications infrastructure, download our free checklist  to see if a cloud migration might be right for you. You’ll learn about the potential benefits of cloud-based communications, like cost savings, increased reliability, and access to the latest innovative features.  

 

 

 

*Original article posted in Zoom Blog.


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NEU HIER: Einladungen kommen nicht an

Hallo zusammen, wer kann helfen, denn meine Einladungen kommen nicht an. 

Back from leave and need to catch up? Zoom AI Companion 2.0 is here to help!

Coming back to work after being on leave can be overwhelming. The inbox is flooded, projects have progressed, and you feel like you're playing catch-up.  However, my recent experience with Zoom AI Companion 2.0 made this transition surprisingly smoo... Show more

Coming back to work after being on leave can be overwhelming. The inbox is flooded, projects have progressed, and you feel like you're playing catch-up. 😫 However, my recent experience with Zoom AI Companion 2.0 made this transition surprisingly smooth and efficient. ✨

 

Here's how it helped me get back on track:

 

Meeting Summaries at a Glance

The first thing I did was review the AIC-generated summaries of all the meetings I missed. These concise yet comprehensive summaries gave me key discussion points, action items assigned, and decisions made.This overview allowed me to quickly understand what transpired in my absence without having to watch hours of recorded meetings, read long chat threads, or reach out to my colleagues to get updates.

 

Intelligent Q&A

Zoom AI Companion 2.0 allowed me to ask specific questions about the meetings and projects. Some questions I asked were "Help me catch up with the scheduled meetings last week." and "What meetings do I have scheduled for the week?" AIC provided accurate answers, pulling information from meeting transcripts and shared documents, saving me time and eliminating the need to bother my colleagues with basic questions.

 

Document Summarization

Zoom AI Companion 2.0 summarized important documents shared during my absence, such as internal team meetings and client communications. This feature allowed me to quickly grasp essential information without reading through lengthy documents.

 

Thanks to Zoom AI Companion 2.0, what could have been a stressful and time-consuming process of getting back up to speed turned into a smooth and efficient transition! AIC's ability to summarize, prioritize, and organize information allowed me to hit the ground running, feeling informed and prepared to contribute effectively from day one. ✨

 

To learn more about Zoom AI Companion, check out the following:

 

We look forward in seeing you in our upcoming sessions! 🚀

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New Zoom Workplace

With my Zoom Pro I never had issues but now with Zoom Workplace I have to close almost all app etc as the space Zoom Workplace takes is excessive and the quality of my call keeps on dropping. Is there any way I can optimise my memory etc whilst in Zo... Show more

With my Zoom Pro I never had issues but now with Zoom Workplace I have to close almost all app etc as the space Zoom Workplace takes is excessive and the quality of my call keeps on dropping. Is there any way I can optimise my memory etc whilst in Zoom Workplace mode?

 


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Students unable to hear Bell I ring at end of meditation .. just my voice comes through.

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice. My voice is loud and clear but no other sound. Need advice how to get both across. Thank you!... Show more

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice.  My voice is loud and clear but no other sound.  Need advice how to get both across.   Thank you!   KW   


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zoom alternative?

zoom customer's support is atrocious. I have had a webinar that I am supposed to host just disappear and now the account is saying I don't have the webinar service. Getting someone on the phone. The chat system is a joke. Anyone have any suggestions? Show more

zoom customer's support is atrocious. I have had a webinar that I am supposed to host just disappear and now the account is saying I don't have the webinar service. Getting someone on the phone. The chat system is a joke.

 

Anyone have any suggestions?


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annotation using ipads

I can't get my zoom to allow annotations when screen sharing from an ipad, since all the students in my school use ipads this is a big problem. Any way to share screen ipad to ipad and write on each others screen without using whiteboard, want to wri... Show more

I can't get my zoom to allow annotations when screen sharing from an ipad, since all the students in my school use ipads this is a big problem.  Any way to share screen ipad to ipad and write on each others screen without using whiteboard, want to write on pdfs

 

thanks so much

Andrew


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