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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

I have daily Multiple meeting invites for my scheduled classes. how to add those to zoom app .

I have received for multiple meeting invites for my scheduled classes( daily 7-8 meetings) .These are daily scheduled classes .These invites send by different people.How I can add these meeting to zoom so I can easily open zoom app and login in my la... Show more

I have received for multiple meeting invites for my scheduled classes( daily 7-8 meetings) .These are daily scheduled classes .These invites send by different people.

How I can add these meeting to zoom so I can easily open zoom app and login in my laptop .


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Power point slides not displaying properly

Hi there. I have been using power point to teach online with zoom for quite sometime now and I have started to run into the following issue: My students are saying that the bottom end of the slides, when I am using the full screen presentation mode, ... Show more

Hi there. I have been using power point to teach online with zoom for quite sometime now and I have started to run into  the following issue: My students are saying that the bottom end of the slides, when I am using the full screen presentation mode, are not displaying correctly. Basically anything that it is near or at the lower end of the slide is cut off and they are not able to read. Anyone has had this issue? I have toyed with PP and zoom setups to no avail.

Thanks in advance.

Marcio


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Screen Sharing low to no sound when playing a video

I have a teacher that has shared her screen with the student and then played a video. The student can hear her just fine talking no issues at all, as soon as she plays the video for him to see, he cannot hear the video or it is very quite. For her it... Show more

I have a teacher that has shared her screen with the student and then played a video. The student can hear her just fine talking no issues at all, as soon as she plays the video for him to see, he cannot hear the video or it is very quite. For her it is blasting so loud. I also tried this with her and had the same issue her sharing screen and me not being able to hear the video but can hear her talking just fine. Is anybody else having this issue? 


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How to make a chart of join/leave times after my meeting

I would like to know if there is some way to see join/leave times in a graph/chart form after my meeting is over. For teachers, this would be extremely helpful. It's often necessary to see when participants first arrived and whether they left early. ... Show more

I would like to know if there is some way to see join/leave times in a graph/chart form after my meeting is over. For teachers, this would be extremely helpful. It's often necessary to see when participants first arrived and whether they left early. I know that you can download a spreadsheet of the join/leave times from Reports->Usage Reports on the zoom.us website. However, this data is difficult to read and is not convenient for someone who wants to quickly see when participants joined and left.

 

Is there such an app that creates a chart of join/leave times for the meeting creator to see afterwards? I created a web extension of my own that does this, but I was wondering if there is something better out there. https://chrome.google.com/webstore/detail/tmshelper/kddbjmggjbbkfkpajcaccfpoonfehhab

 

 


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Zoomtopia Innovation Awards for Healthcare

‍⚕️Dear Healthcare community, The Zoomtopia Innovation Awards are accepting submissions through July 30th, and there is a special category just for healthcare! From telehealth treatment to health education to mental health consultations and beyond, ... Show more

👩‍⚕️Dear Healthcare community, The Zoomtopia Innovation Awards are accepting submissions through July 30th, and there is a special category just for healthcare! From telehealth treatment to health education to mental health consultations and beyond, we want to hear how using Zoom is helping you to engage with patients, expand your reach, and encourage collaboration to ensure healthcare continuity.

 

🐋Learn more and tell us your story at: https://www.zoomtopia.com/innovation-awards/


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Individual meetings with students

Hi:

I am teaching a course virtually and using zoom. I want to set up a way for students to individually meet with me before class should they wish to, like individual office hours online.

Can anyone help?

Thanks,

Cyndy

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Cannot sign in after indicating "educator"

Hello,I wanted to create a Zoom account using one of my other Google-associated emails. But I indicated that I was an "Educator", but I realized it wasn't what I meant. But now, it takes me to a page that asks me to provide Educator information for a... Show more

Hello,

I wanted to create a Zoom account using one of my other Google-associated emails. But I indicated that I was an "Educator", but I realized it wasn't what I meant. But now, it takes me to a page that asks me to provide Educator information for an organization and I cannot do anything: cannot sign in, cannot even delete my account to start over. Every time I "log in", I'm taken to that page and cannot go any further. Please help.


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Recording host video while other computer screen shares

Hello. I have a surface pro 7 and a teacher windows desktop computer. I open up Zoom as the host on my teacher desktop, and share in the invite link to my surface pro. Then, I share my screen from the surface pro (so students can see what I write/dra... Show more

Hello.  I have a surface pro 7 and a teacher windows desktop computer.  I open up Zoom as the host on my teacher desktop, and share in the invite link to my surface pro.  Then, I share my screen from the surface pro (so students can see what I write/draw/etc on my Surface Pro - such as equations or graphs).  Using the host teacher desktop computer, I record the Zoom session so that students can go back and rewatch lectures (or watch them if they are absent).  I also have a webcam attached to the teacher desktop computer, so students watching the video can see my gestures, activity demos, etc. 

 

When going back and watching the video, the video of me is very very small - so small that you can barely even see what's going on in the video.  My hypothesis is that because the surface pro is the presenter (the one sharing the screen), Zoom thinks that it should be the active speaker.  But I want to screen grab the surface pro and record video from the teacher computer. 

 

I've accomplished getting a bigger video box on the recording using the side-by-side feature in the view dropdown, but this also makes the side by side view on my projector - so students in class are also seeing the video - they see a reduced size of my surface pro shared screen, which isn't ideal.

 

Is there a way to share my screen from my surface pro, record a larger video box on from my teacher desktop computer webcam, but not have that larger video box show up while I am teaching (such as when using the side-by-side view)? 

 

Thank you very much for your time.    


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Log4j

Mr. Ms. As you may have already heard, a vulnerability called Log4j has been discovered. We are busy asking suppliers (organizations) whether their software contains vulnerabilities, so that we can patch the software. My question is, does your softwa... Show more

Mr. Ms. As you may have already heard, a vulnerability called Log4j has been discovered. We are busy asking suppliers (organizations) whether their software contains vulnerabilities, so that we can patch the software.

 

My question is, does your software contain vulnerabilities? If so, do you have a patch that can be installed? I look forward to your response.


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Ron Emerson, Global Healthcare Lead at Zoom, featured on Healthcare IT News

Healthcare IT News sat down with our very own Ron Emerson, BSN RN, Global Healthcare Lead at Zoom and mapped out his predictions for healthcare in 2022. We are incredibly excited to showcase our expertise and applications across the healthcare ecosys... Show more

Healthcare IT News sat down with our very own Ron Emerson, BSN RN, Global Healthcare Lead at Zoom and mapped out his predictions for healthcare in 2022. 

 

We are incredibly excited to showcase our expertise and applications across the healthcare ecosystem this year. Chime in below about your thoughts or questions on how the entire Zoom platform can integrate with your existing operations and care delivery workflows. 

 

Check out the full article here


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