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Accidentally chose Educator Account

SteelTitan
Newcomer
Newcomer

‎2022-07-22 04:59 AM - last edited on ‎2023-07-28 12:16 PM by Community Moderator | Employee

Hello!

 

When I was making a Zoom account, I accidentally pressed the Educator Account option, and now I cannot log into Zoom with that account. I am currently using a different email address to post this. Is there a chance that I can change my account to non-Educator Account? 

 

Thank you!

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-07-22 05:59 AM

 

Zoom Staff can help you with this.  Most of us here in the Zoom Community are volunteers with no access to your account. 

 

Please submit a Support Ticket directly to Zoom Staff at:
https://support.zoom.us/hc/en-us/requests/new 

Be sure to include the email address you used to register your account. 


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

Freddi_G
Community Champion | Employee
Community Champion | Employee

‎2022-07-22 11:18 AM

Sorry about your issues you are having. Since you are using a different email, if you can send me a DM regarding the email that is currently locked out, I can have my support team raise a case on your behalf, otherwise Ray's recommendation will work as well!