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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Important Guest Reporting Changes starting March 2022

Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars. Zoom will remove email addresses for users flagged as guests from Account Reports, Dashboards, and Zoom REST APIs unless they meet certain co... Show more

Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars.

 

Zoom will remove email addresses for users flagged as guests from Account Reports,  Dashboards, and Zoom REST APIs  unless they meet certain conditions. Please note, email addresses of users on your own account will continue to be shared with your organization for reporting, as usual.

 

Please review FAQ on the upcoming changes from Zoom Support here: https://support.zoom.us/hc/en-us/articles/4416109814541-March-2022-FAQ-on-reporting-


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By
Community Moderator | Employee

Important Guest Reporting Changes starting March 2022

Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars. Zoom will remove email addresses for users flagged as guests from Account Reports, Dashboards, and Zoom REST APIs unless they meet certain co... Show more

Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars.

 

Zoom will remove email addresses for users flagged as guests from Account Reports,  Dashboards, and Zoom REST APIs  unless they meet certain conditions. Please note, email addresses of users on your own account will continue to be shared with your organization for reporting, as usual.

 

Please review FAQ on the upcoming changes from Zoom Support here: https://support.zoom.us/hc/en-us/articles/4416109814541-March-2022-FAQ-on-reporting-


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By
Community Champion | Employee

Screen sharing blocked - button in green light

Hi there, I changed laptops and now my Zoom account claims that my meetings will not be allowed to use the share screen function. The Screen Sharing button is green and offers nothing when I click on it. HELP!!!! I do pay for this service quite a bit... Show more

Hi there,

 

I changed laptops and now my Zoom account claims that my meetings will not be allowed to use the share screen function. The Screen Sharing button is green and offers nothing when I click on it.

 

HELP!!!! I do pay for this service quite a bit of money!

 

Thank you.


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reply-icon Latest Reply - 

Preventing Students From Starting Meetings from the Zoom Client

I am looking for a way to prevent students from hosting Zoom meetings without teacher supervision. If our students sign-in via Google, the get full access to the Zoom windows client. We are also exploring adding our student email domain as an 'associ... Show more

I am looking for a way to prevent students from hosting Zoom meetings without teacher supervision. If our students sign-in via Google, the get full access to the Zoom windows client. We are also exploring adding our student email domain as an 'associated domain' to our Zoom environment. With that, they will have a Zoom account created and it will be Basic, permitting them to host a 40-45 minute session. I noticed on another thread that someone recommended that students can be prevented from signing in or joining meetings outside your instance:
I took a closer look at the configuration possibilities for the Zoom client and do not see any option to remove the Start Meeting button (though other areas of the client can be disabled, like Facebook and Google Sign-In). https://support.zoom.us/hc/en-us/articles/201362163-Mass-deployment-with-preconfigured-settings-for-Windows

It appears when meetings are started from a browser a zoom.us/s/***** url is loaded.  I've thought about blocking that url string in our content filter (which is installed on all school computers). But I'm not sure if that will work or if it will interact badly with the needed zoom.us traffic like, zoom.us/j/**** which appears to be the url that loads when Joining a meeting. Also, not sure if that url is different when launching a meeting from the Zoom client. Our content filter reporter (iboss) does not show much activity related to the Zoom client.

So bottom line, looking to prevent students from hosting Zoom meetings on win10 and win11 school computers using school accounts.

Any insight on this is appreciated.


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reply-icon Latest Reply - 

Visit us at #HIMSS2022!

Come visit us at #HIMSS2022 and discover how you can reimagine care, collaboration & innovation on one seamless platform with #Zoomforhealthcare!Here are a few ways to connect:-Stop by Booth 3008 during exhibit hall hours and say "Hi!"-Contact us t... Show more

Come visit us at #HIMSS2022 and discover how you can reimagine care, collaboration & innovation on one seamless platform with #Zoomforhealthcare!

Here are a few ways to connect:
-Stop by Booth 3008 during exhibit hall hours and say "Hi!"👋🏻
-Contact us to sign up for our Lunch & Learn on Wednesday, March 16th, where Ron Emerson RN BSN will share "10 Things You Didn't Know About Zoom for Healthcare"
-Reach out to schedule a 1:1 meeting on-site with Ron Emerson RN BSN, Global Healthcare Lead and Heidi West, Head of Healthcare at Zoom

🖥Can't make HIMSS this year? We're putting together a "HIMSS Recap Customer Workshop" webinar that will sum up everything we experienced. More details to come!

Visit our website for more details -> https://explore.zoom.us/en/lp/himss-global-conference/

 

See you there!
#healthtechnology #telehealth #networking #thoughtleadership


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Resolved! Switch between two accounts with same SSO domain

Hi, I have two accounts with my university (1 staff account, 1 student account) that share the same domain. I am unable to switch between them. When I try to "sign out" or "switch account" and type in the domain, it defaults to my staff account. Does... Show more

Hi,

 

I have two accounts with my university (1 staff account, 1 student account) that share the same domain. I am unable to switch between them. When I try to "sign out" or "switch account" and type in the domain, it defaults to my staff account. Does anyone know how I can access my student account?

 

Thank you!


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reply-icon Latest Reply - 

Video Recording on Cloud

Hi all --I'm assisting in a class this semester, and the primary instructor is away on leave for the next five weeks. She set up our class meetings to automatically record/save to the cloud, but they actually save to her cloud, and I'm unable to acce... Show more

Hi all --

I'm assisting in a class this semester, and the primary instructor is away on leave for the next five weeks. She set up our class meetings to automatically record/save to the cloud, but they actually save to her cloud, and I'm unable to access them to trim/edit and post to our course BlackBoard page, even though I am an alternative host. Does anyone know of any workarounds for this issue? I hate to bother the primary instructor each week to trim/edit and post when she's on leave!

 

Thanks in advance!!


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reply-icon Latest Reply - 

Better Video Sharing

I'm looking to share Video better. Screens sharing, no matter what quality settings applied is not good enough. I recently watched a video from Class.com where they shared a youtube video that streamed to the remote device, the host has control over ... Show more

I'm looking to share Video better. Screens sharing, no matter what quality settings applied is not good enough. 

 

I recently watched a video from Class.com where they shared a youtube video that streamed to the remote device, the host has control over the playback and the user can view the video in high quality. Does something like this already exist withing the Zoom environment without utilizing the class.com addon?


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reply-icon Latest Reply - 

Lift of 40 min limit is not applied correctly

Hi, I have a strange situation going on about 40 min limit. When I open my account page on browser(Chrome), I can see the banner at the top stating"Important Notice: In support of education and due to the ongoing pandemic, Zoom will continue to lift ... Show more

Hi, I have a strange situation going on about 40 min limit.

 

When I open my account page on browser(Chrome), I can see the banner at the top stating

"Important Notice: In support of education and due to the ongoing pandemic, Zoom will continue to lift the 40-minute time limit on your free Basic meeting account through June 30, 2022".

 

However, on my Zoom client software on Windows 10, I can not see the badge that shows the limit is lifted.

Also in the actual Zoom meeting with 3 or more people, 40 min limit is applied and can not hold any longer meetings.

 

What is causing this situation and how do I apply the lift of limit?

Thank you for your help in advance.


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reply-icon Latest Reply - 

Something is wrong with my computer(win 10) after having online lessons on zoom

In the first 3 days of zoom lessons, everything is normal . But strange thing happens in the forth day: after I leave my teachers meeting, my computer's wallpaper sudden turned into a white sheet with some ink-drawing fish swimming around and all sho... Show more

In the first 3 days of zoom lessons, everything is normal . But strange thing happens in the forth day: after I leave my teachers meeting, my computer's wallpaper sudden turned into a white sheet with some ink-drawing fish swimming around and all shortcuts of my files, browsers, apps, even my Recycling Bin disappeared and this happens again today.
I'm wondering why this happens, is it the problem of my zoom settings or my teacher's, or the fault of my computer?


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reply-icon Latest Reply -