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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

student annotate tool

Is there a simple instructional video showing young students how to access the annotate tool? I am looking for a video to show my students how to use the Zoom annotate tool. Usually, I can explain it by showing them a photo of the menu and highlighti... Show more

Is there a simple instructional video showing young students how to access the annotate tool? I am looking for a video to show my students how to use the Zoom annotate tool. Usually, I can explain it by showing them a photo of the menu and highlighting the annotate tool. However, I have one student that cannot find it. He is on a laptop, but I am not sure what brand. His family only speaks Chinese. I can translate simple instructions for them. 


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Sending Zoom Brekout Room Attendee Number to External Server

Hi all, I work in education and use breakout rooms for students. There are multiple teachers going around the breakout rooms to check on the attendees, and we want to get around to everyone in as timely a manner as possible. There is no viable way to... Show more

Hi all,

 

I work in education and use breakout rooms for students. There are multiple teachers going around the breakout rooms to check on the attendees, and we want to get around to everyone in as timely a manner as possible. There is no viable way to coordinate between us which rooms we have been to when, so we have a "time away tracker" that keeps track of how long it has been since each breakout room was last attended by a teacher. This is currently an external application that does not interact with the Zoom meeting directly, however I am looking for a way to have Zoom directly send the breakout room data to this application (or even better, a server!) via an extension or dummy co-host. 

 

So far as I have seen there is nothing like this anywhere, I understand I will need to code it myself. But if anyone has any information on how to send a fetch request to the Zoom servers to get breakout room attendee number or how an extension could extract this data from the webpage in web-Zoom, it would be much appreciated.

 

This is quite specific I am pretty much hoping a Zoom employee sees this and has an answer or can convince enough people in the Zoom tech team to add this to the API.

 

Thanks for any useful info in advance.


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40 Min Time Limit

I first want to thank Zoom for providing their services to educators during the switch to a more digital platform. The one of the good things the Pandemic has brought to schools is the technology. I have always been more inclined to use technology in... Show more

I first want to thank Zoom for providing their services to educators during the switch to a more digital platform. The one of the good things the Pandemic has brought to schools is the technology. I have always been more inclined to use technology in my teaching - now I can finally teach with all these tools without breaking the pocket book. I have become very comfortable using Zoom for IEP meeting (parents are also able to use Zoom with little issues). I will have to unfortunately move to a free version (40 mins will not do it for me).  I will need to switch to Google Meets or Microsoft. I hope that you would reconsider giving educators more time (1hr and 30min would be great)... Again thank you for at least helping me out for 2years. I hope your CEOs (or bosses) would reconsider to help those of us who have been helping build our next generations like Google and Microsoft do. 


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Support for Ukraine - free lessons

Hello Zoom Team! I am a Polish language teacher. I am supporting Ukrainian refugees by organizing free Polish lessons. I just bought a Zoom paid license for one month, but it is costly. Is there a chance that I could organize my 90 minute classes nex... Show more

Hello Zoom Team! I am a Polish language teacher. I am supporting Ukrainian refugees by organizing free Polish lessons. I just bought a Zoom paid license for one month, but it is costly. Is there a chance that I could organize my 90 minute classes next months free of charge? Also there are many people willing to participate, more than 100 hundred.

Who could I contact to ask for support/help?

Thank you in advance!


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Happy Teacher Appreciation Week!

Dear Teachers, Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that the... Show more

Dear Teachers, 

 

Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that these words encourage and motivate you to finish this school year strong! 

 

We also want to thank you for choosing Zoom to connect with your students. You've kept the world afloat the past 2 years through a global pandemic and we know it was not easy. 

 

Check out our latest blog post about all the ways teachers inspire us here at Zoom.

 

Hopefully you take time this week to take a breath, reset, and recharge. You deserve it! 


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By
Community Champion | Employee
reply-icon Latest Reply - 

Happy Teacher Appreciation Week!

Dear Teachers, Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that the... Show more

Dear Teachers, 

 

Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that these words encourage and motivate you to finish this school year strong! 

 

We also want to thank you for choosing Zoom to connect with your students. You've kept the world afloat the past 2 years through a global pandemic and we know it was not easy. 

 

Check out our latest blog post about all the ways teachers inspire us here at Zoom.

 

Hopefully you take time this week to take a breath, reset, and recharge. You deserve it! 


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By
Community Champion | Employee

Hands On and Virtual Learning Activities

Hi All, I recently conducted both Hands On and Virtual Learning activities via Zoom which was engaging way to show evidence of personalized teaching, learning and assessment. Anyone interested to discuss this further or collaborate - please let me kn... Show more

Hi All, I recently conducted both Hands On and Virtual Learning activities via Zoom which was engaging way to show evidence of personalized teaching, learning and assessment.  Anyone interested to discuss this further or collaborate - please let me know. Regards, Pankaj Mehrotra 


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Asking help for having Premium subscription

We are Health Company based in Ethiopia and we are hosting webinars on update managements for health works every 2 weeks and our audience has grown and basic zoom won’t allow more than 100 participants Any suggestions on where can we get free subscri... Show more

We are Health Company based in Ethiopia and we are hosting webinars on update managements for health works every 2 weeks and our audience has grown and basic zoom won’t allow more than 100 participants  Any suggestions on where can we get  free subscription for the premium account


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reply-icon Latest Reply - 

Surveying /Polling Zoom users for Telehealth

I help manage our telehealth program and would like to set up a quick survey or poll at the end of each teletherapy session to receive feedback from both the patient AND the THERAPIST. I am having difficulty finding a way to survey/poll the therapist... Show more

I help manage our telehealth program and would like to set up a quick survey or poll at the end of each teletherapy session to receive feedback from both the patient AND the THERAPIST.  I am having difficulty finding a way to survey/poll the therapist on there experience with the telehealth session.  Any suggestions?


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#ATA2022 is right around the corner!

#ATA2022 in Boston, MA is officially around the corner! We have a few things in the mix, hope to see you there: Private meeting room on exhibit hall floor (MTG-9) Sunday May 1st, 2-6pm ETMonday May 2nd, 11a-6pm ET Tuesday May 3rd, 10:30a-2:30pm ET15-... Show more

#ATA2022 in Boston, MA is officially around the corner! We have a few things in the mix, hope to see you there: 

 

Private meeting room on exhibit hall floor (MTG-9) 
Sunday May 1st, 2-6pm ET
Monday May 2nd, 11a-6pm ET 
Tuesday May 3rd, 10:30a-2:30pm ET

15-minute Theater Presentation Monday May 1st 12-12:15pm ET
Ron Emerson RN BSN, Global Healthcare Lead at Zoom, will present "The Move Towards Decentralized and Digital First Healthcare"

 

Appreciation Event for Partners & Customers at Row 34 🦀🍻
Sunday May 1st 7-9pm ET 
Register here: https://bit.ly/3x1EUZ8

 

#gotelehealth #zoomforhealthcare #networking #telemedicine


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