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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Zoom Webinar Integration with Salesforce Account functionality and Org Wide Email Address

Hello! We are looking at integrating Zoom with Salesforce, but need help understanding if one Enterprise Zoom Account is linked to Salesforce is there a work around if multiple departments want to use the one Enterprise Zoom account for a Webinar? fo... Show more

Hello! We are looking at integrating Zoom with Salesforce, but need help understanding if one Enterprise Zoom Account is linked to Salesforce is there a work around if multiple departments want to use the one Enterprise Zoom account for a Webinar? for example Recruitment department hosts a Zoom Webinar at 5:00 pm and Graduate department wants to host a Zoom Webinar at 5:00 pm both on the same day? or are multiple Zoom Webinar accounts linked to Salesforce? Is this possible?

 

Also does there need to be a specific Zoom Enterprise account for the CRM plus a Zoom Enterprise account for your entire institution or does your CRM use the institution's overarching Zoom Enterprise account? If your institution has a specific Zoom Enterprise Account for the CRM, does that affect setting up Personal 1:1 Zoom meetings through the CRM?

 

Also, for the Organization Wide Email default address, is the same address used for every department and is the Webinar information sent to the participants using the same email address or is there a way to send the Webinar information from different email addresses? Does the assigned zoomwebinar email address have to be used?

 

Any advice is appreciated.

Shauna


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Zoom dengan Akun Belajar.id

Salam.Apakah jika saya menggunakan zoom dengan akun gmail belajar.id dari pemerintah indonesia yang dikhususkan untuk pendidikan bisa menggunakan zoom lebih dari 40 menit?Mengapa program zoom untuk pendidikan yang terkena dampak covid-19 sekarang sud... Show more

Salam.

Apakah jika saya menggunakan zoom dengan akun gmail belajar.id dari pemerintah indonesia yang dikhususkan untuk pendidikan bisa menggunakan zoom lebih dari 40 menit?

Mengapa program zoom untuk pendidikan yang terkena dampak covid-19 sekarang sudah tidak ada? padahal sangat membantu kami dalam mengajar di kelas tanpa batas.

Terima kasih


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Integration of Zoom for teaching, learning and assessment in Higher Education

Hi, All Zoom can be used for teaching individual and group of students. For learning - we can integrate Hands On and Virtual Learning experiences to complement skills. For assessment - we can integrate Polls & Chat rooms for both formative and summat... Show more

Hi,

 

All Zoom can be used for teaching individual and group of students.

 

For learning - we can integrate Hands On and Virtual Learning experiences to complement skills.

 

For assessment - we can integrate Polls & Chat rooms for both formative and summative assessment. It would be good to have a gradebook attached to Zoom so that students can see the outcome right after the end of zoom classroom.

 

Remote Internships / thesis - Undergraduates can also do remote internships wherein supervisor can provide live guidance of work which student is doing in their onsite institution. For example their could be an onsite and offsite zoom supervisor so that students can do their remote thesis.

 

I have not used Zoom at Higher education as of yet but would love to - the possibilities could be  for fully live sessions and hybrid classes.

 

If anyone wants to share additional thoughts please respond.

 

Regards,

 

Pankaj Mehrotra


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Student in Mexico Can't Connect

I am a basic free user, and Zoom is a godsend for teachers!!! I have used several sets of recurring meetings successfully. Today, though, my student in Mexico cannot connect with the new Meeting ID. Do I need to tweak anything in settings? I've tried... Show more

I am a basic free user, and Zoom is a godsend for teachers!!! I have used several sets of recurring meetings successfully. Today, though, my student in Mexico cannot connect with the new Meeting ID. Do I need to tweak anything in settings? I've tried, but maybe there's something new I need to know. Thanks if you know something I can try! Rhonda in Texas


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feature request for teachers: all students share screen with host (low refresh rate)

Hi all Currently many of my students have shaky connections and I am unable to get more than one student to share their screen (or turn cameras on) simultaneously. But even if they could, there is no feature in zoom that makes this a requirement for ... Show more

Hi all

 

Currently many of my students have shaky connections and I am unable to get more than one student to share their screen (or turn cameras on) simultaneously. But even if they could, there is no feature in zoom that makes this a requirement for students. Of course forcing screenshare/camera is a violation of privacy, but there could be a feature for teachers (zoom Hosts) to select one of these checkboxes for a meeting:

"[x] require all students share screen with host", (that is, only host/teacher can see screenshare feed of student)

"[x] require camera on - show teacher only"   (that is, only host/teacher can see camera feed of student)

What does "require" mean? I suggest that if a student turns off the required feed (camera or screenshare, depending on which box was checked), they are automatically moved to the waiting room. This is the online equivalent of stepping outside a real classroom if you have to take an urgent call or go to the bathroom. What we are missing as teachers is this simple fact from in-person classrooms: when students are in class, the teacher can see their face and their desk (what they are working on). The only way for them to avoid that is to leave the classroom, which most teachers allow anyway (usually for bathroom breaks). This zoom feature would create the online equivalent of that: if a student turns off the feed (camera or screen, depending on which checkbox the teacher selected), they essentially make the choice to step out of the class. 

 

The goal here seems to be invasive, but it doesn't have to be - depending on how this feature is implemented. Teachers want to be able to see more or less what the students are doing. But a student reserves the right to take a break from being watched. It is then up to the teachers' policy to allow (or not allow) students to step outside for certain amounts of time if they need a break or privacy (a teacher might set a policy of only 3 breaks per class of no more than 10m total, for example). Also, texting from the waiting room to the host/teacher would  have to be enabled so that the student can say "I am ready to come back" -  sort of like knocking on a classroom door.

 

Another critical component of implementing this feature for classes with poor internet connection would be that the screensharing/camera feed from students with low refresh rate and resolution. That is, the many camera/screenshare feeds coming in from all the students to the teacher would have to be low bandwidth.

 

Maybe the details of this feature request are not ideal, so I'd love to hear suggestions on how to make this work well. For me and my colleagues, this kind of feature is the number one most lacking in zoom today. 

 


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student annotate tool

Is there a simple instructional video showing young students how to access the annotate tool? I am looking for a video to show my students how to use the Zoom annotate tool. Usually, I can explain it by showing them a photo of the menu and highlighti... Show more

Is there a simple instructional video showing young students how to access the annotate tool? I am looking for a video to show my students how to use the Zoom annotate tool. Usually, I can explain it by showing them a photo of the menu and highlighting the annotate tool. However, I have one student that cannot find it. He is on a laptop, but I am not sure what brand. His family only speaks Chinese. I can translate simple instructions for them. 


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Sending Zoom Brekout Room Attendee Number to External Server

Hi all, I work in education and use breakout rooms for students. There are multiple teachers going around the breakout rooms to check on the attendees, and we want to get around to everyone in as timely a manner as possible. There is no viable way to... Show more

Hi all,

 

I work in education and use breakout rooms for students. There are multiple teachers going around the breakout rooms to check on the attendees, and we want to get around to everyone in as timely a manner as possible. There is no viable way to coordinate between us which rooms we have been to when, so we have a "time away tracker" that keeps track of how long it has been since each breakout room was last attended by a teacher. This is currently an external application that does not interact with the Zoom meeting directly, however I am looking for a way to have Zoom directly send the breakout room data to this application (or even better, a server!) via an extension or dummy co-host. 

 

So far as I have seen there is nothing like this anywhere, I understand I will need to code it myself. But if anyone has any information on how to send a fetch request to the Zoom servers to get breakout room attendee number or how an extension could extract this data from the webpage in web-Zoom, it would be much appreciated.

 

This is quite specific I am pretty much hoping a Zoom employee sees this and has an answer or can convince enough people in the Zoom tech team to add this to the API.

 

Thanks for any useful info in advance.


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40 Min Time Limit

I first want to thank Zoom for providing their services to educators during the switch to a more digital platform. The one of the good things the Pandemic has brought to schools is the technology. I have always been more inclined to use technology in... Show more

I first want to thank Zoom for providing their services to educators during the switch to a more digital platform. The one of the good things the Pandemic has brought to schools is the technology. I have always been more inclined to use technology in my teaching - now I can finally teach with all these tools without breaking the pocket book. I have become very comfortable using Zoom for IEP meeting (parents are also able to use Zoom with little issues). I will have to unfortunately move to a free version (40 mins will not do it for me).  I will need to switch to Google Meets or Microsoft. I hope that you would reconsider giving educators more time (1hr and 30min would be great)... Again thank you for at least helping me out for 2years. I hope your CEOs (or bosses) would reconsider to help those of us who have been helping build our next generations like Google and Microsoft do. 


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Support for Ukraine - free lessons

Hello Zoom Team! I am a Polish language teacher. I am supporting Ukrainian refugees by organizing free Polish lessons. I just bought a Zoom paid license for one month, but it is costly. Is there a chance that I could organize my 90 minute classes nex... Show more

Hello Zoom Team! I am a Polish language teacher. I am supporting Ukrainian refugees by organizing free Polish lessons. I just bought a Zoom paid license for one month, but it is costly. Is there a chance that I could organize my 90 minute classes next months free of charge? Also there are many people willing to participate, more than 100 hundred.

Who could I contact to ask for support/help?

Thank you in advance!


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Happy Teacher Appreciation Week!

Dear Teachers, Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that the... Show more

Dear Teachers, 

 

Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that these words encourage and motivate you to finish this school year strong! 

 

We also want to thank you for choosing Zoom to connect with your students. You've kept the world afloat the past 2 years through a global pandemic and we know it was not easy. 

 

Check out our latest blog post about all the ways teachers inspire us here at Zoom.

 

Hopefully you take time this week to take a breath, reset, and recharge. You deserve it! 


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By
Community Champion | Employee
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