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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

monitoring meeting attendees' cameras

I was wondering if the meeting reports could tell me who had their cameras on and, if so, for how long.

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IMPORTANT UPDATE, Migration from Chrome OS App to Zoom PWA required

Migration from Chrome OS App to Zoom PWA required -We previously communicated that Google planned to end support for Chrome OS Apps in June 2022. While Google has extended this timeline, we will continue to prepare for this change by ending support f... Show more

Migration from Chrome OS App to Zoom PWA required -

We previously communicated that Google planned to end support for Chrome OS Apps in June 2022. While Google has extended this timeline, we will continue to prepare for this change by ending support for our Chrome OS App in August. It will no longer be searchable in the Chrome Web Store store after Nov. 5, 2022. We are asking all customers to switch to the Zoom progressive web application (PWA) before Aug. 1. Administrators can migrate all users with an account-level switch by clicking into account management, then account settings, and enabling the “Auto-launch PWA when joining a meeting on Chrome OS.”


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Tutoring Center Zoom Settings?

Hello, I'm trying to find the correct settings to utilize Zoom as our virtual Writing Center. We have one tutor designated as a "greeter" each day log into the Zoom account, create the breakout rooms for all tutors on shift for the day, and make all ... Show more

Hello,

 

I'm trying to find the correct settings to utilize Zoom as our virtual Writing Center. We have one tutor designated as a "greeter" each day log into the Zoom account, create the breakout rooms for all tutors on shift for the day, and make all incoming tutors co-hosts. 

 

The issue we are running into is when a tutor tries logging into the account from a new device or location, they are required to verify themselves by checking the email address associated to the account. The central email account for the Writing Center is a gmail, which unfortunately has it's own 2-factor authentication that kicks a verification code to my own personal email. What this means is that any time a tutor is required to verify themselves to open the center, they need to contact me so I can check my email and give them a verification code to gain access to the gmail, so they can get another code to gain access to the Zoom account. This is a problem because I'm also a part-time instructor and am not always available to do this. Plus it's just several unnecessary steps that slow down the process of opening the center. 

My question is: what sort of settings do other college tutoring centers or similar organizations use to allow multiple users the ability to open an account's personal meeting?

 

I have scoured the settings and am coming up empty handed and confused, and apparently my account type does not allow me the option to call support. I see that there is an "alternative hosts" option, but when attempting to add my tutors by their college-provided emails I get a pop up saying "only paid users can be added as alternative hosts," and I'm unsure why since their college accounts should be paid for. 

 

Any tips or insight would be greatly appreciated!


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Accidentally ticked educator account

Hi! I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom ac... Show more

Hi!

 

I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

 

I saw another post about this and they had a number set up for support to contact them.

 

Thank you!


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Mistakenly clicked educator as an account

Hey! I am currently using different account. I mistakenly clicked educator account and I cannot activate my account now. The email that I used there is a student email and I can't activate it. We also have an online orientation tomorrow. Please help.... Show more

Hey! I am currently using different account. I mistakenly clicked educator account and I cannot activate my account now. The email that I used there is a student email and I can't activate it. We also have an online orientation tomorrow. Please help. Thank you.


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in zoom healthcare

I am a therapist and i send out a meeting invite to a couple - to each of their email adresses. When they come onto zoom i only see one of them at a time (when they are speaking). I need to see them both at the same time - which is gallery view i bel... Show more

I am a therapist and i send out a meeting invite to a couple - to each of their email adresses. When they come onto zoom i only see one of them at a time (when they are speaking). I need to see them both  at the same time - which is gallery view i believe. I do not see the option for gallery view.... I tried swiping to the left when i had one participant on as directed by a blog - that didn't seem to work. Any ideas?


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Accidentally ticked educator account

Hello! I am currently using different email. I accidentally clicked educator account instead of regular account. What I used there was a student account. Is there any way to fix my account? I am kindly asking for your help. Please help. Thank you.

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breakout rooms

I put students in breakout rooms as a host and one student said they could hear and see me in the main room.  I'm not sure how to rectify.  

 

Host-Only Stamp annotation tool

Is there a stamp that only the host can use? I'd like to have a host-only stamp, or I'd like to restrict students' access to the Check and Star stamps. I tutor young kids on Zoom. I share my screen, and both I and my students use annotation tools ext... Show more

Is there a stamp that only the host can use? I'd like to have a host-only stamp, or I'd like to restrict students' access to the Check and Star stamps.

 

I tutor young kids on Zoom. I share my screen, and both I and my students use annotation tools extensively during tutoring. I use the Stamp tool to quickly show when the student answers an item correctly. I use Check and Star to show correct answers. I don't want the students to be able to use the Check and Star stamps, OR I'd like to have a special stamp that the students can't access.

 

I've checked the Zoom Apps and community posts, and haven't been able to find a host-only or teacher-only stamp. Any ideas?


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IMPORTANT UPDATE: Migration from Chrome OS App to Zoom PWA required

Migration from Chrome OS App to Zoom PWA required -We previously communicated that Google planned to end support for Chrome OS Apps in June 2022. While Google has extended this timeline, we will continue to prepare for this change by ending support f... Show more

Migration from Chrome OS App to Zoom PWA required -

We previously communicated that Google planned to end support for Chrome OS Apps in June 2022. While Google has extended this timeline, we will continue to prepare for this change by ending support for our Chrome OS App in August. It will no longer be searchable in the Chrome Web Store store after Nov. 5, 2022. We are asking all customers to switch to the Zoom progressive web application (PWA) before Aug. 1. Administrators can migrate all users with an account-level switch by clicking into account management, then account settings, and enabling the “Auto-launch PWA when joining a meeting on Chrome OS.”


Show less

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