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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Where is virtual background options?

Please see the attached screen shots.  I have tried to follow the directions and it is on in the account settings to allow for virtual background.   I am running on a chromebook as a teacher with a school.  Please advise.

 

 

 

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What will be the solution?

We are the virtual music lesson instructor of the class of 45 students. Due to the international existence of our students, all of our classes are offered online. Although I usually serve as the meeting's host, some students claim that after a while ... Show more

We are the virtual music lesson instructor of the class of 45 students. Due to the international existence of our students, all of our classes are offered online. Although I usually serve as the meeting's host, some students claim that after a while the voice becomes subdued. Not all students deal with this, but some do. The meeting must then be ended and restarted, which is a major time waster.

I'm not sure why this is taking place at all. Please look into this situation!


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Zoom's UC Platform Increases Efficiency and Builds Connection for Heartland Area Education Agency

Heartland AEA is the largest one of its kind in Iowa. They support "53 public school districts and 30 non-public schools, serving approximately 150,000 students and 11,000 educators." Fulfilling this important work requires a complete unified communi... Show more

Heartland AEA is the largest one of its kind in Iowa. They support "53 public school districts and 30 non-public schools, serving approximately 150,000 students and 11,000 educators." 

 

Fulfilling this important work requires a complete unified communication system that serves all of their needs and keeps them connected and secure. They chose Zoom to carry the weight. Heartland deploys Zoom Meetings, Phone, Rooms, Events, and Chat to make sure that their staff, faculty, and students are able to be successful. 

 

Check out Heartland's Customer Story! 

 

Are you using multiple communication solutions or deploying a unified ecosystem at your school or organization?  Would love to hear your thoughts and ideas in the replies below! ⬇️

 


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By
Community Champion | Employee
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Zoom Privacy Compliance Issue

Teachers in my Colorado Springs school district cannot use Zoom because its privacy compliance agree is not consistent with our district policy.

What exactly does zoom state in the agreement that causes schools such issues?

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Insufficient time alotted for class meetings

I registered with my University email to teach courses; the account is only allowing 40 minutes, however, my classes are 2 hours and 15 minutes. Any suggestions of correcting this?

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Accidentally signed up for educator account

I accidentally signed up for Educator's account using my school Gmail. Now, I cannot sign in without inputting organization info. Please help.

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Losing Zoom Screen when I stop sharing

I teach and ESL course to adults with Saddleback College. I teach on Zoom on my Mac. I am constantly losing view of my Zoom participants and Zoom tool bar, usually this happens when I stop sharing a screen. I still hear the audio in my meeting, but I... Show more

I teach and ESL course to adults with Saddleback College.  I teach on Zoom on my Mac.

 

I am constantly losing view of my Zoom participants and Zoom tool bar, usually this happens when I stop sharing a screen.  I still hear the audio in my meeting, but I do not see the participants and tool bar.  Then I must go to my Zoom camera icon, right click, and click "Show in Finder"  so that they reappear.  

This is a constant problem - for some reason it didn't happen in my Monday meeting, but then continued on Tues, Wed., and today Thursday, 9/1.

 

I appreciate any help!

 


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Cant Sign In/ Accidentally clicked educator account

Hi! I accidentally clicked educator account while trying to sign in with my gmail. Zoom now prompts me to fill up information making me unable to sign in. Is there any way to disable this so I can just have a regular Zoom account again? I am currentl... Show more

Hi! I accidentally clicked educator account while trying to sign in with my gmail. Zoom now prompts me to fill up information making me unable to sign in. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

I saw another post about this and they had a ticket number set up for support to contact them. Thank you for your assistance and hope this problem could be resolved soon.


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See participants using chat in breakout rooms

Currently we are able to see students using their camera and/or mic in their breakout rooms. The other day I notice that camera was off and their mics were off yet they were able to complete the work assigned. When I asked them about it they said tha... Show more

Currently we are able to see students using their camera and/or mic in their breakout rooms. The other day I notice that camera was off and their mics were off yet they were able to complete the work assigned. When I asked them about it they said that they were sharing their ideas via chat. So my question is, is there a way to see when students are chatting in their breakout rooms similar to the camera and mic? Maybe an ABC symbol will pop up while they are typing similar to the screen that pops up when they share a screen. Anyone know if this is possible? Any ideas would be helpful.

 


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educator upgrade

Hello THank you for your service. I'm a teacher of South Korea. My account was originally educator account so I got free upgrade and could have a class more than 40 min. But Yesterday when I tried online class, I and my students shut off after 40 min... Show more

Hello THank you for your service.

 

I'm a teacher of South Korea.

 

My account was originally educator account so I got free upgrade and could have a class more than 40 min.

 

But Yesterday when I tried  online class, I and my students shut off after 40 min. 

 

I tried to find out solution so checked up educator section but it didn't work. 

 

I have to have online classes for a week due to Covid quarantine. Please help me. Thank you.


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