Customer Success Forum
cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

in zoom healthcare

I am a therapist and i send out a meeting invite to a couple - to each of their email adresses. When they come onto zoom i only see one of them at a time (when they are speaking). I need to see them both at the same time - which is gallery view i bel... Show more

I am a therapist and i send out a meeting invite to a couple - to each of their email adresses. When they come onto zoom i only see one of them at a time (when they are speaking). I need to see them both  at the same time - which is gallery view i believe. I do not see the option for gallery view.... I tried swiping to the left when i had one participant on as directed by a blog - that didn't seem to work. Any ideas?


Show less

reply-icon Latest Reply - 

Accidentally ticked educator account

Hello! I am currently using different email. I accidentally clicked educator account instead of regular account. What I used there was a student account. Is there any way to fix my account? I am kindly asking for your help. Please help. Thank you.

reply-icon Latest Reply - 

breakout rooms

I put students in breakout rooms as a host and one student said they could hear and see me in the main room.  I'm not sure how to rectify.  

 

Enable a simple, secure "On-Call" solution for Healthcare organizations with Zoom Phone

Create a simple, secure solution with Zoom Phone for workers that are "On Call"! Zoom Phone enables organizations with on-call employees to have calls redirected to their mobile Zoom application (on iOS or Android) and be notified with secure transcr... Show more

Create a simple, secure solution with Zoom Phone for workers that are "On Call"!

 

Screen Shot 2021-08-22 at 12.33.34 PM.png

 

Zoom Phone enables organizations with on-call employees to have calls redirected to their mobile Zoom application (on iOS or Android) and be notified with secure transcribed messages (voicemail or SMS) while meeting compliance.

Requirement: Healthcare providers, biotech, pharma, behavioral health, small clinic customers must have a BAA (Business Associates Agreement) with Zoom to enable/achieve HIPAA compliance.

 

Other features:

  • Receive transcribed voice mail messages.
  • Send Receive SMS/MMS messages to patients.
  • Receive a transcribed recording of patient/on-call resource voice interaction.
  • Works with Android or iOS mobile devices.
  • Can be HIPAA compliant. (BAA must be signed)
  • PHI info stays encrypted in ZP cloud and not stored on personal mobile devices.

How does this work?
Healthcare providers can utilize Zoom Phone's native Call Queue feature to achieve this workflow and outcome.

 

Pre-Req:

Must be a Zoom Phone Licensed user.

Each person "On Call" must have a Zoom Phone License

 

Workflow: 

1. Create a Zoom Phone Call Queue in the Zoom Portal

2. Route after-hours call to the On-Call call queue.

3. "On-Call" workers can opt-in or opt-out to take "on-call" calls with a simple toggle.

 

Outcome: 

Calls are routed to on-call personnel securely.

Simple, easy way to turn on/off.

Calls can be recorded and transcribed.

Calls are sent to Zoom Phone work number and not a personal cell phone.

Messages show the caller ID name and number of the caller and a transcription of the voice mail message if left.

SMS back and forth to patients securely from Zoom Phone Number,  not from a personal cell phone.

Call back from the company On-Call number - not a personal cell phone number.

 

Resources:

Link: Managing Zoom Call Queues 

 

Screen Shot 2021-08-22 at 12.10.30 PM.png

 


Show less

reply-icon Latest Reply - 

Host-Only Stamp annotation tool

Is there a stamp that only the host can use? I'd like to have a host-only stamp, or I'd like to restrict students' access to the Check and Star stamps. I tutor young kids on Zoom. I share my screen, and both I and my students use annotation tools ext... Show more

Is there a stamp that only the host can use? I'd like to have a host-only stamp, or I'd like to restrict students' access to the Check and Star stamps.

 

I tutor young kids on Zoom. I share my screen, and both I and my students use annotation tools extensively during tutoring. I use the Stamp tool to quickly show when the student answers an item correctly. I use Check and Star to show correct answers. I don't want the students to be able to use the Check and Star stamps, OR I'd like to have a special stamp that the students can't access.

 

I've checked the Zoom Apps and community posts, and haven't been able to find a host-only or teacher-only stamp. Any ideas?


Show less

reply-icon Latest Reply - 

IMPORTANT UPDATE: Migration from Chrome OS App to Zoom PWA required

Migration from Chrome OS App to Zoom PWA required -We previously communicated that Google planned to end support for Chrome OS Apps in June 2022. While Google has extended this timeline, we will continue to prepare for this change by ending support f... Show more

Migration from Chrome OS App to Zoom PWA required -

We previously communicated that Google planned to end support for Chrome OS Apps in June 2022. While Google has extended this timeline, we will continue to prepare for this change by ending support for our Chrome OS App in August. It will no longer be searchable in the Chrome Web Store store after Nov. 5, 2022. We are asking all customers to switch to the Zoom progressive web application (PWA) before Aug. 1. Administrators can migrate all users with an account-level switch by clicking into account management, then account settings, and enabling the “Auto-launch PWA when joining a meeting on Chrome OS.”


Show less

reply-icon Latest Reply - 

Zoom for Windows 11 SE - school/student edition

Has anyone been able to successfully deploy for Zoom, an approved 3rd party app, on the Windows 11 SE surface laptop?  The installation requires a .intunewin file that has to be uploaded to the EndpointManager to then load on the surface.    

reply-icon Latest Reply - 

"You cannot review recording" error

An instructor shared a link to a zoom class recording via Canvas, but when I follow the link I get the message:

 

You cannot view this recording.
No permission.
 
It doesn't even offer a place to input the passcode she provided. Any ideas?

reply-icon Latest Reply - 

Accidentally chose Educator Account

Hello! When I was making a Zoom account, I accidentally pressed the Educator Account option, and now I cannot log into Zoom with that account. I am currently using a different email address to post this. Is there a chance that I can change my account... Show more

Hello!

 

When I was making a Zoom account, I accidentally pressed the Educator Account option, and now I cannot log into Zoom with that account. I am currently using a different email address to post this. Is there a chance that I can change my account to non-Educator Account? 

 

Thank you!


Show less

reply-icon Latest Reply - 

Resolved! Looking for a scheduling program to integrate with zoom account

I'm looking for a program such as appointlent that will automatically sync virtual proctored appointments with our zoom account. Does anyone have any experience or suggestions in any zoom integrations?

reply-icon Latest Reply -