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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

LogIn Access to Zoom University (for Integrators)

We are a systems design/integrator for conferencing systems. I want to get certified through Zoom's University required courses. I have the link which brings me to a drop box document. That has a link to enter the Zoom University courses. The Log In ... Show more

We are a systems design/integrator for conferencing systems.  I want to get certified through Zoom's University required courses.  I have the link which brings me to a drop box document.  That has a link to enter the Zoom University courses.  The Log In will not let me sign in with the only Zoom Log In I have?  Any suggestions to get access?

 


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Unable to join institutions zoom meeting with no ID or password

Hi folks,Need help urgently!I'm unable to join any zoom meetings or access my zoom account through my educational institutions zoom account. It asks me to join in using the institutions account and password, which I do, and then it prompts me to merg... Show more

Hi folks,

Need help urgently!

I'm unable to join any zoom meetings or access my zoom account through my educational institutions zoom account. It asks me to join in using the institutions account and password, which I do, and then it prompts me to merge my personal zoom account with the institutions. After going thru the T&C's of the same, I'm a bit apprehensive as it states that all my personal content, recordings and set ups will be merged and the institution will have access and control of this. I have since 2 years and still use my personal zoom account for work meetings etc and don't want to merge. Is there another way out? Please help!!

Much thanks!!


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Zoom should increase facilities for student and Teacher's account

I feel zoom could do better in supporting students with their software, allowing a pro version for students. Yes, we tried asking our educational institution to appeal for unlimited meeting minutes and buy an education version for students, however, ... Show more

I feel zoom could do better in supporting students with their software, allowing a pro version for students. Yes, we tried asking our educational institution to appeal for unlimited meeting minutes and buy an education version for students, however, it is too expensive for our College. They bought the pro version but it has limited licenses.  It would be so much better if they could allow free or atleast discounted pro accounts to students and teachers, until their graduation. Many of the students share the same concern

 

Hope this gets addressed!


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Resolved! Canvas Zoom Unauthorized

I have scheduled zoom meetings through canvas but when I try to start them I get this

KelliA_0-1655770817203.png

What's going on here? I have used Zoom in canvas for years and never had this issue until now.

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Register now: Zoom Education Summit, Thursday, July 21st, 2022

Join our team and exciting speakers. Register TODAY for the free virtual @Anonymous Education Summit on Thursday, July 21st, 2022. Join us for sessions on:✅ LMS/LTI integrations✅ Unifying campus communications✅ Scaling up hybrid learningAnd more!Re... Show more

Join our team and exciting speakers. Register TODAY for the free virtual @Anonymous Education Summit on Thursday, July 21st, 2022. 💻📚

Join us for sessions on:

LMS/LTI integrations
Unifying campus communications
Scaling up hybrid learning

And more!

Register now - https://bit.ly/zmedu

#zoomedu #educationtransformation #workplacetransformation #futureofedu #teachingandlearning #hybridlearning #onlinelearning #hyflex #Zoom #Zoomphone #zoomrooms #zoomevents #zoomone


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reply-icon Latest Reply - 

Register now: Zoom Education Summit - Thursday, July 21st, 2022

Join our team and exciting speakers. Register TODAY for the free virtual @Anonymous Education Summit on Thursday, July 21st, 2022. Join us for sessions on:✅ LMS/LTI integrations✅ Unifying campus communications✅ Scaling up hybrid learningAnd more!Re... Show more

Join our team and exciting speakers. Register TODAY for the free virtual @Anonymous Education Summit on Thursday, July 21st, 2022. 💻📚

Join us for sessions on:

LMS/LTI integrations
Unifying campus communications
Scaling up hybrid learning

And more!

Register now - https://bit.ly/zmedu

#zoomedu #educationtransformation #workplacetransformation #futureofedu #teachingandlearning #hybridlearning #onlinelearning #hyflex #Zoom #Zoomphone #zoomrooms #zoomevents #zoomone


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Raise Your “Hand”

During a zoom class, you will have questions for the instructor or comments to make in a class discussion.

There are a few ways to get the teacher’s attention if you have a question or a comment by using “participants” and “chat” features:

Cannot start a meeting

My colleague has started and completed a meeting yesterday. After, He cannot open the zoom meeting again. Attached please find the video about the situation we have encountered. Would anyone suggest any action we can perform to solve this problem?

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show work in a break out room

I am looking for a way for math students to share work with each other without typing or writing on a whiteboard while in break out rooms. Any suggestions?

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Resolved! Local recording not showing speaker/teacher in top right corner

For the past two plus years, like most teachers in America, I have been using Zoom to have online virtual classes. I have always recorded the class meetings locally and then posted them on my website for students. For the first couple of years Zoom i... Show more

For the past two plus years, like most teachers in America, I have been using Zoom to have online virtual classes.  I have always recorded the class meetings locally and then posted them on my website for students. For the first couple of years Zoom included the teacher/speaker in a small window in the top right corner while I shared my computer screen to the class in the local recordings. This was great because I tend to use my hands and a facial expression a lot during lectures.

Now the teacher/speaker window is not included in local recordings. The same thing happens no matter which computer system I am on when I teach the class. The teacher/speaker window is available while the class is live, but not in the local recordings. I searched the internet for an explanation and looked for help so I can fix the problem, but I have not found one. 

Please share with me how I can get the teacher/speaker window back in the top right corner of local recordings. 

Thank you in advance for your help.


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