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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Host-Only Stamp annotation tool

Is there a stamp that only the host can use? I'd like to have a host-only stamp, or I'd like to restrict students' access to the Check and Star stamps. I tutor young kids on Zoom. I share my screen, and both I and my students use annotation tools ext... Show more

Is there a stamp that only the host can use? I'd like to have a host-only stamp, or I'd like to restrict students' access to the Check and Star stamps.

 

I tutor young kids on Zoom. I share my screen, and both I and my students use annotation tools extensively during tutoring. I use the Stamp tool to quickly show when the student answers an item correctly. I use Check and Star to show correct answers. I don't want the students to be able to use the Check and Star stamps, OR I'd like to have a special stamp that the students can't access.

 

I've checked the Zoom Apps and community posts, and haven't been able to find a host-only or teacher-only stamp. Any ideas?


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IMPORTANT UPDATE: Migration from Chrome OS App to Zoom PWA required

Migration from Chrome OS App to Zoom PWA required -We previously communicated that Google planned to end support for Chrome OS Apps in June 2022. While Google has extended this timeline, we will continue to prepare for this change by ending support f... Show more

Migration from Chrome OS App to Zoom PWA required -

We previously communicated that Google planned to end support for Chrome OS Apps in June 2022. While Google has extended this timeline, we will continue to prepare for this change by ending support for our Chrome OS App in August. It will no longer be searchable in the Chrome Web Store store after Nov. 5, 2022. We are asking all customers to switch to the Zoom progressive web application (PWA) before Aug. 1. Administrators can migrate all users with an account-level switch by clicking into account management, then account settings, and enabling the “Auto-launch PWA when joining a meeting on Chrome OS.”


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Zoom for Windows 11 SE - school/student edition

Has anyone been able to successfully deploy for Zoom, an approved 3rd party app, on the Windows 11 SE surface laptop?  The installation requires a .intunewin file that has to be uploaded to the EndpointManager to then load on the surface.    

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"You cannot review recording" error

An instructor shared a link to a zoom class recording via Canvas, but when I follow the link I get the message:

 

You cannot view this recording.
No permission.
 
It doesn't even offer a place to input the passcode she provided. Any ideas?

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Accidentally chose Educator Account

Hello! When I was making a Zoom account, I accidentally pressed the Educator Account option, and now I cannot log into Zoom with that account. I am currently using a different email address to post this. Is there a chance that I can change my account... Show more

Hello!

 

When I was making a Zoom account, I accidentally pressed the Educator Account option, and now I cannot log into Zoom with that account. I am currently using a different email address to post this. Is there a chance that I can change my account to non-Educator Account? 

 

Thank you!


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Resolved! Looking for a scheduling program to integrate with zoom account

I'm looking for a program such as appointlent that will automatically sync virtual proctored appointments with our zoom account. Does anyone have any experience or suggestions in any zoom integrations?

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Removing old Zoom Client from Chromebooks for entire domain

We have been using a Zoom EDU license since the pandemic began and have migrated from the original Zoom Client for ChromeOS to the PWA. However, the old version is still present on my user’s devices and this is confusing. I’ve forgotten where in the ... Show more

We have been using a Zoom EDU license since the pandemic began and have migrated from the original Zoom Client for ChromeOS to the PWA. However, the old version is still present on my user’s devices and this is confusing. I’ve forgotten where in the Google Admin Console I installed it. 

Can someone help me remember?


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Ayuda!!

Hola buenas tardes, soy de Argentina y quiero contratar el servicio de zoom educación y no se como hacer la compra. quiero saber a que le llaman licencia desde ya muchas gracias.

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Resolved! Accidentally Clicked Educator Account

Hello! When I was making a zoom account, I accidentally pressed the Educator Account option and now I cannot log into Zoom with that account. I am currently using a different email to post this. Is there a chance that I can switch my account to the d... Show more

Hello! When I was making a zoom account, I accidentally pressed the Educator Account option and now I cannot log into Zoom with that account. I am currently using a different email to post this. Is there a chance that I can switch my account to the default one? 

 

Thank you.

 

 


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LogIn Access to Zoom University (for Integrators)

We are a systems design/integrator for conferencing systems. I want to get certified through Zoom's University required courses. I have the link which brings me to a drop box document. That has a link to enter the Zoom University courses. The Log In ... Show more

We are a systems design/integrator for conferencing systems.  I want to get certified through Zoom's University required courses.  I have the link which brings me to a drop box document.  That has a link to enter the Zoom University courses.  The Log In will not let me sign in with the only Zoom Log In I have?  Any suggestions to get access?

 


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