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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

ZOOM ED...Using Elmo OX-1 Document Camera & EIT-Elmo Interactive Toolbox

I'm setting up an Elmo OX-1 Document Camera & EIT-Elmo Interactive Toolbox environment for virtual or online Zoom Tutoring. I wanted to avoid "reinventing the wheel" if an Educator within the community has already done this. * Pro/Con#1... I found wa... Show more

I'm setting up an Elmo OX-1 Document Camera & EIT-Elmo Interactive Toolbox  environment for virtual or online Zoom Tutoring.  I wanted to avoid "reinventing the wheel" if an Educator within the community has already done this. 
*  Pro/Con#1... I found was that ZOOM doesn't mention ELMO  products in it's Knowledgebase...???  Within the ED Profession, ELMO was one of the first companies to introduce document projectors and digital (USB) versions like the OX-1.  Given this, I'm assuming no one in the Community has been a Pioneer with this (look for the arrows in the back).

*  Pro/Con#2... I explored MS-Teams for this application, but found that the OX-1 projects the image "up-side-down" on my PC and seems to project OK to the Beta-Tester.  This is very annoying... try visualizing your whiteboard presentation as it is being mirrored up-side-down.

*  Pro/Con#3... Zoom-&-Elmo has a simple solution for this (unclick mirroring) >> couldn't find a similar solution with MS-Teams, so I abandoned it.

 

Anyone else with similar experience or other Best Practices... I would like to know to avoid issues like above.

 

@WMGaynor at Go2College


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monitoring meeting attendees' cameras

I was wondering if the meeting reports could tell me who had their cameras on and, if so, for how long.

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IMPORTANT UPDATE, Migration from Chrome OS App to Zoom PWA required

Migration from Chrome OS App to Zoom PWA required -We previously communicated that Google planned to end support for Chrome OS Apps in June 2022. While Google has extended this timeline, we will continue to prepare for this change by ending support f... Show more

Migration from Chrome OS App to Zoom PWA required -

We previously communicated that Google planned to end support for Chrome OS Apps in June 2022. While Google has extended this timeline, we will continue to prepare for this change by ending support for our Chrome OS App in August. It will no longer be searchable in the Chrome Web Store store after Nov. 5, 2022. We are asking all customers to switch to the Zoom progressive web application (PWA) before Aug. 1. Administrators can migrate all users with an account-level switch by clicking into account management, then account settings, and enabling the “Auto-launch PWA when joining a meeting on Chrome OS.”


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Tutoring Center Zoom Settings?

Hello, I'm trying to find the correct settings to utilize Zoom as our virtual Writing Center. We have one tutor designated as a "greeter" each day log into the Zoom account, create the breakout rooms for all tutors on shift for the day, and make all ... Show more

Hello,

 

I'm trying to find the correct settings to utilize Zoom as our virtual Writing Center. We have one tutor designated as a "greeter" each day log into the Zoom account, create the breakout rooms for all tutors on shift for the day, and make all incoming tutors co-hosts. 

 

The issue we are running into is when a tutor tries logging into the account from a new device or location, they are required to verify themselves by checking the email address associated to the account. The central email account for the Writing Center is a gmail, which unfortunately has it's own 2-factor authentication that kicks a verification code to my own personal email. What this means is that any time a tutor is required to verify themselves to open the center, they need to contact me so I can check my email and give them a verification code to gain access to the gmail, so they can get another code to gain access to the Zoom account. This is a problem because I'm also a part-time instructor and am not always available to do this. Plus it's just several unnecessary steps that slow down the process of opening the center. 

My question is: what sort of settings do other college tutoring centers or similar organizations use to allow multiple users the ability to open an account's personal meeting?

 

I have scoured the settings and am coming up empty handed and confused, and apparently my account type does not allow me the option to call support. I see that there is an "alternative hosts" option, but when attempting to add my tutors by their college-provided emails I get a pop up saying "only paid users can be added as alternative hosts," and I'm unsure why since their college accounts should be paid for. 

 

Any tips or insight would be greatly appreciated!


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Accidentally ticked educator account

Hi! I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom ac... Show more

Hi!

 

I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

 

I saw another post about this and they had a number set up for support to contact them.

 

Thank you!


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Mistakenly clicked educator as an account

Hey! I am currently using different account. I mistakenly clicked educator account and I cannot activate my account now. The email that I used there is a student email and I can't activate it. We also have an online orientation tomorrow. Please help.... Show more

Hey! I am currently using different account. I mistakenly clicked educator account and I cannot activate my account now. The email that I used there is a student email and I can't activate it. We also have an online orientation tomorrow. Please help. Thank you.


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in zoom healthcare

I am a therapist and i send out a meeting invite to a couple - to each of their email adresses. When they come onto zoom i only see one of them at a time (when they are speaking). I need to see them both at the same time - which is gallery view i bel... Show more

I am a therapist and i send out a meeting invite to a couple - to each of their email adresses. When they come onto zoom i only see one of them at a time (when they are speaking). I need to see them both  at the same time - which is gallery view i believe. I do not see the option for gallery view.... I tried swiping to the left when i had one participant on as directed by a blog - that didn't seem to work. Any ideas?


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Accidentally ticked educator account

Hello! I am currently using different email. I accidentally clicked educator account instead of regular account. What I used there was a student account. Is there any way to fix my account? I am kindly asking for your help. Please help. Thank you.

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breakout rooms

I put students in breakout rooms as a host and one student said they could hear and see me in the main room.  I'm not sure how to rectify.  

 

Enable a simple, secure "On-Call" solution for Healthcare organizations with Zoom Phone

Create a simple, secure solution with Zoom Phone for workers that are "On Call"! Zoom Phone enables organizations with on-call employees to have calls redirected to their mobile Zoom application (on iOS or Android) and be notified with secure transcr... Show more

Create a simple, secure solution with Zoom Phone for workers that are "On Call"!

 

Screen Shot 2021-08-22 at 12.33.34 PM.png

 

Zoom Phone enables organizations with on-call employees to have calls redirected to their mobile Zoom application (on iOS or Android) and be notified with secure transcribed messages (voicemail or SMS) while meeting compliance.

Requirement: Healthcare providers, biotech, pharma, behavioral health, small clinic customers must have a BAA (Business Associates Agreement) with Zoom to enable/achieve HIPAA compliance.

 

Other features:

  • Receive transcribed voice mail messages.
  • Send Receive SMS/MMS messages to patients.
  • Receive a transcribed recording of patient/on-call resource voice interaction.
  • Works with Android or iOS mobile devices.
  • Can be HIPAA compliant. (BAA must be signed)
  • PHI info stays encrypted in ZP cloud and not stored on personal mobile devices.

How does this work?
Healthcare providers can utilize Zoom Phone's native Call Queue feature to achieve this workflow and outcome.

 

Pre-Req:

Must be a Zoom Phone Licensed user.

Each person "On Call" must have a Zoom Phone License

 

Workflow: 

1. Create a Zoom Phone Call Queue in the Zoom Portal

2. Route after-hours call to the On-Call call queue.

3. "On-Call" workers can opt-in or opt-out to take "on-call" calls with a simple toggle.

 

Outcome: 

Calls are routed to on-call personnel securely.

Simple, easy way to turn on/off.

Calls can be recorded and transcribed.

Calls are sent to Zoom Phone work number and not a personal cell phone.

Messages show the caller ID name and number of the caller and a transcription of the voice mail message if left.

SMS back and forth to patients securely from Zoom Phone Number,  not from a personal cell phone.

Call back from the company On-Call number - not a personal cell phone number.

 

Resources:

Link: Managing Zoom Call Queues 

 

Screen Shot 2021-08-22 at 12.10.30 PM.png

 


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