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Zoom Workplace not recognising internet connection

AndyT8
Newcomer
Newcomer

‎2024-06-04 09:45 AM

Hi.

 

I've just been 'upgraded' to Zoom Workplaces. When I try a log in I get "You are unable to connect to Zoom. Please check your connection and try again" My wired connection is just fine. Running MacOS Samona 14.5 on a MacBook Pro. Doesn't work on iPad but does on iPhone.

 

I've tried all the uninstall, clear cache, reinstall etc etc and nothing works. I'm assuming it's a security issue but can't work it out. Appreciate any solution ideas.

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2 REPLIES 2

ArvinG
Zoom Employee
Zoom Employee

‎2024-06-11 10:51 AM

Hello @AndyT8 – I'm using the same OS version on a MacBook Pro but don't have the same issue. I would suggest submitting a support ticket.

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Poschadel
Newcomer
Newcomer

‎2024-10-07 12:28 AM

If someone else is still looking for a Solution. For me it were the firewall settings of Windows Defender. I needed to allow access for all the listed Zoom.exe entries (3 Entries).