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Redact Personal Data in Contact Center

We are looking to use the Redact Personal Data feature in Zoom, but it doesn't seem this works for CVV and expiration date. Has anyone else had this issue and have you found anything that works?

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Zoom Audio Issue with Windows 11

Hi, My audio works fine with any App (like playing something on YouTube), but I cannot hear anything through Zoom. I have gone through all sorts of solutions posted online and none of them work. Can you please let me know what would be a fix ? I woul... Show more

Hi,

 

My audio works fine with any App (like playing something on YouTube), but I cannot hear anything through Zoom. I have gone through all sorts of solutions posted online and none of them work. Can you please let me know what would be a fix ? I would be obliged if you could answer as soon as possible as I need zoom on a daily basis.


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Settings for Generate Random ID on Calendar Invites

Using the Outlook connector to schedule zoom meetings. When scheduling a meeting it keeps defaulting to Personal Meeting ID and I have to change it to Generate Automatically and if I forget it sends out my personal meeting id which I do not want to d... Show more

Using the Outlook connector to schedule zoom meetings. When scheduling a meeting it keeps defaulting to Personal Meeting ID and I have to change it to Generate Automatically and if I forget it sends out my personal meeting id which I do not want to do. Is there a setting somewhere that will force new meetings to use the "Generate Automatically" option?


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JSON Configuration Error

I'm getting a JSON configuration error once the JSON file is loaded. The Zoom software accepts the file with no errors but after 30 seconds the error message pops up " JSON Configuration error". This file is to add 3 buttons onto the Zoom Panel inter... Show more

I'm getting a JSON configuration error once the JSON file is loaded. The Zoom software accepts the file with no errors but after 30 seconds the error message pops up " JSON Configuration error".

 

This file is to add 3 buttons onto the Zoom Panel interface. We need to send serial strings via IP to a Lightware device. This Lightware device sends the commands out of its com port to a TV mount com port to control a TV mount. We can ping the Lighware device no problem.

 

Here is the syntax:

{
"adapters": [
{
"model": "UCX-3x3-TPX-RX20",
"ip": "10.238.192.98",
"uuid": "Lightware_A8:D2:36:03:7E:2C",
"ports": [
{
"id": "LightwareMount",
"name": "RoomMount",
"settings": {
"baud_rate": "9600",
"flow_control": "FLOW_NONE",
"parity": "PARITY_NO"
},
"methods": [
{
"id": "presets",
"name": "Presets",
"command": "\\x66\\x61\\x5f",
"params": [
{
"id": "p1",
"name": "Preset1",
"value": "\\x64\\x0D"
},
{
"id": "p2",
"name": "Preset2",
"value": "\\x65\\x0D"
},
{
"id": "p3",
"name": "Preset3",
"value": "\\x66\\x0D"
}
],
"type": "actions"
}

]
}
]
}
]
}

 


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Green Rectangle on top tool bar

Just this week, a green rectangle is now on my top tool bar and every time I join a zoom, the green rectangle has a pop-up that says my Reactions are turned off. I have to "x out" the pop-up box multiple times to make it go away. How do I turn this o... Show more

Just this week, a green rectangle is now on my top tool bar and every time I join a zoom, the green rectangle has a pop-up that says my Reactions are turned off. I have to "x out" the pop-up box multiple times to make it go away. How do I turn this off completely?


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How do I see mytself with virtual background before meeting starts?

Sorry for something so basic, but cannot seem to find the profile page where I could see my virtual background and eyebrow choices, etc.  That page seems to be gone!  Is it?  

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Adding additional/different passcode for specific attendees

Seeking advice as to whether or not it's possible to add a separate/unique passcode to a recurring meeting? Our team meets weekly and we'd like to add an external project group to attend monthly. But, as they are contractors and not employees of our ... Show more

Seeking advice as to whether or not it's possible to add a separate/unique passcode to a recurring meeting? Our team meets weekly and we'd like to add an external project group to attend monthly. But, as they are contractors and not employees of our firm, I would prefer to issue them a separate and unique passcode for our meetings. Can this be done?

 

Thank you


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Recording of whiteboard lagging to audio

I am using Zoom for teaching and recording the lectures. Some of the lectures include alot of numerical calculations, for which I am using a whiteboard. Previously, I was using Miro white board, and it worked excellent.Now; I wanted to use Zoom white... Show more

I am using Zoom for teaching and recording the lectures. Some of the lectures include alot of numerical calculations, for which I am using a whiteboard. Previously, I was using Miro white board, and it worked excellent.

Now; I wanted to use Zoom whiteboard. Although the whiteboard writing in not lagging with the audio for other participants, this is not the case for the recording.

So, there is a 5-6 seconds lag between audio/video recording and whiteboard writing. I have tried different solutions (turning off camera, AI assistance, host only using the whiteboard,...), but nothing is working.

This is extremely disappointing as we are paying for the Zoom, and its whiteboard seems not to function properly, even for basic functions, while free whiteboards such as those from Miro are working flawlessly.

Can something be done regarding this issue?

 

Thank you! 


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Zoom feedback

I begin by apologizing for using the "Meetings" location for this post because the issue I wish to raise does not fit neatly into any of the listed Locations. Specifically, even though I have a meeting ID and passcode for a tw-day meeting later in 20... Show more

I begin by apologizing for using the "Meetings" location for this post because the issue I wish to raise does not fit neatly into any of the listed Locations. Specifically, even though I have a meeting ID and passcode for a tw-day meeting later in 2025, I cannot find reference to that meeting on either my zoom app or in my Zoom schedule on the Zoom web site. Why and how can this be resolved/avoided?

 


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slides as virtual background

Since I updated the Zoom today I cant use the Advanced sharing option Slides as background. There is a triangle with exclamation mark with text " You can now share slides as background with presenter layouts." Did you disabled this option? What can I... Show more

Since I updated the Zoom today I cant use the Advanced sharing option Slides as background. There is a triangle with exclamation mark with text " You can now share slides as background with presenter layouts." Did you disabled this option? What can I do to access it again? Daniel Paulus 


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