Hi! We are setting up a recurring webinar for three dates (april 12, 19 and 26) - after registering, the confirmation email is sent with the .ics file attached - when I open the calendar invite, it is only for two of the three dates. Any ideas why or idea of a fix? 

This seems to be a new issue for us and I'm trying to figure out if it's a bug on Zoom's end or Microsoft's end.

We use Office 365 and thus Outlook for calendar.  We have several recurring meeting series in Zoom that require registration.

Once registered and download the ics file to add to Outlook, these recurring meetings are suddenly creating a NEW "Untitled" calendar in our Outlook calendar and adding the recurring even there.  See screenshot.

If we create ONE Zoom meeting requiring registration, this does not happen.  It has only begun happening on recurring meetings AND these recurring meetings have been created for quite some time, they are not newly created events in Zoom.

Please advise.  Thank you.

Hi all!

I've been using zoom for a wee while and then all of a sudden when I've sent zoom meeting links out to my clients, when they open or click on the zoom link, they are being prompted to 'Please sign-in with a commercial zoom.......' Can someone please help me to navigate (I'm presuming) my end when scheduling a zoom meeting. 

Thank you so much.

Hello!

I am confused by the embed passcode for one-click. I have this option turned on. Yet, at a meeting the other day, everyone reported that they had to enter the passcode when joining from the link. This is the first time anyone has said they needed to enter a passcode when joining from the link.

I am wondering if one of my settings is wrecking havoc with the one-click setting? I have attached two screenshots with my settings.

Thank you in advance, I appreciate your help!

I am integrating Zoom with the Acuity platform for scheduling. Acuity allows me to enable a Zoom account, and I have configured my account with the Basic (free) plan.

We are an online psychology project, and I am using Acuity to enable all my collaborators (psychologists) to manage their schedules, allowing patients to schedule appointments with the psychologist of their choice.

Which Zoom plan should I purchase to allow my collaborators to have simultaneous calls? For instance, if one patient schedules with Doctor A on Monday at 9:00 and another patient schedules with Doctor B at the same time on the same day.

Is it possible to have two simultaneous calls? Additionally, the calls need to last longer than the 40 minutes provided in Zoom's free plan.

Ty,

Tom

I have a user who works one day a week in the office and the rest of the week she works from home.  She is a Hubspot user and has Workplace subscription for Zoom.  We moved from Salesforce to Hubspot in February of this year.  We installed and deployed the Zoom Phone for Hubspot app so that our reps could make and receive calls from within the Hubspot browser.  

Everything worked great for about 8 months, and then two weeks ago, the forementioned user noticed a problem where none of the calls she makes or receives are being automatically logged in Hubspot - not on the contact nor the company objects.  In fact, the calls are not showing up in Hubspot at all (even though she was making the calls via Zoom Phone for Hubspot integration.  Fortunately, we still had the call log in Zoom, so she could go back and manually log the calls, but that was not a real long-term solution.  We updated her apps and reconfigured her call settings, and she was able to make calls again...until it started happening again last Thursday. 

For the last two days, I've been trying to "fix" the issue by uninstalling the app, reauthorizing it for her, and reconfiguring her call settings.  Though that fixed the issue a few weeks ago, it's not working now.   I can't figure out what's wrong.  We literally have done NOTHING to change call settings.  Just to get her back up and running, I signed up for a Hubspot Calling Number so she can do her calls without wasting time doubling back to manually log her calls in Hubspot.  That seems to be working for her. 

But we pay quite a lot of money to Zoom for licenses for Zoom Workspaces and Zoom Phone.  If I'm going to have to assign my reps to Hubspot dedicated calling numbers, why should I keep paying for Zoom?  

I can see the API calls on the log for every call that is not getting logged in Hubspot.  Something is not connecting, though, and I cannot figure out what it is.  Has anyone else experienced this issue?  Currently, it seems to be isolated to this one rep who logs in from different locations and IP addresses depending on the day of the week.  But that's been her M.O. all along, and we haven't had this persistent problem until two weeks ago.  

HELP!!

Hi Zoom Community,

I’m a longtime Zoom user and paying customer, and I want to raise a concern about the rigid controls around the Waiting Room feature. While I understand the importance of security, the current setup creates significant challenges for real-world use cases, particularly for large webinars and meetings.

My Situation:

•I recently hosted a webinar with over 400 participants.

•I wanted to use the Waiting Room at the start of the session to admit my initial group of attendees.

•However, I found that I couldn’t disable the Waiting Room mid-meeting, meaning I had to manually admit participants throughout the entire event.

This was incredibly disruptive and impractical, especially as a presenter trying to focus on delivering content.

Why This is a Problem:

•The option to disable the Waiting Room during a meeting is grayed out, forcing me to manage admissions manually for latecomers.

•I understand the focus on “one security measure,” but this is unnecessarily rigid for scenarios that don’t require extreme security.

•Many users, like me, need flexibility in how we manage the Waiting Room feature—starting with it enabled but disabling it later on to streamline the session.

Suggested Solutions:

1.Allow hosts to toggle the Waiting Room on and off mid-meeting.

2.Offer a time-based auto-disable option (e.g., the Waiting Room automatically turns off 10 minutes after the meeting starts).

3.Reconsider the “one security measure” rule—it’s overkill for many non-sensitive meetings and webinars.

Why This Matters:

For professional users managing large groups, the inability to disable the Waiting Room mid-meeting creates unnecessary friction and diminishes the user experience. It’s not just an inconvenience—it actively undermines our ability to use Zoom effectively.

I’m hoping Zoom will prioritize this kind of flexibility in future updates. In the meantime, has anyone else experienced this issue, and are there any additional workarounds you’ve found helpful?

Looking forward to hearing from others and hopefully seeing some improvements soon!

Thanks,

David