Hello Zoom team, I recently purchased my first Zoom Phone license and set it as the main company number. After that, I bought two additional licenses. Although I received a confirmation email stating that my order was processed and that I could get started with my new numbers, I am unable to see the numbers in my account.

Additionally, I have not been charged for these two numbers, despite seeing the invoice on the Zoom website. However, I have not received the corresponding invoice via email.

Could you please assist me in resolving this issue? I appreciate your prompt support.

I'm based in the Philippines and I need a U.S. phone number primarily to receive voicemails, SMS, and sometimes calls from the U.S. However, I also need the ability to make outbound calls and send SMS to the U.S.. Note that outbound calls to the US will be rare and usually short.

I'm considering the most basic plan ($10/month) since I don’t need unlimited calling. Would this plan cover my needs? Thanks!

I need to be able to see the phone number of the person I am talking to. I know that you can click a drop down button to see the number, but if I click into another app, then the phone number goes away. How can I have the phone number permanently showing?

Hi

This problem is somewhat intermittent but is more often a problem than not.

When using Zoom phone on the desktop app, I can neither hear nor be heard. The desktop app works fine for meetings and using the 'test microphone' and 'test speaker' options works successfully.

I have deleted and reinstalled Zoom. (And rebooted multiple times). 

Using Windows 11.

The Zoom app on my cell phone works fine.

Thanks for your help

Mitch

We recently discovered an issue with our website's CSP settings that required an additional step to ensure that all browsers can access and open ZVA. 

If you're seeing reports that "ZVA isn't opening for me" and the icon is not showing, please ask your Dev Op or IT Manager to do the following:

add *.zoom.us to script-src (load js from *.zoom.us)

add *.zoom.us to child-src (to load iframe from *.zoom.us)

add wss://*.zoom.us https://*.zoom.us (to connect-src to make http request)

If your DevOps or IT Manager does not approve of this method, please submit a support ticket under the product category "Zoom Virtual Agent," and we have other options to provide them to ensure that ZVA can operate as intended on your web assets and you can get a high ROI for your investment with Zoom Virtual Agent and Contact Center!