About VanessaVaZoomie

VanessaVaZoomie · 2025-10-27 08:08 AM

If your knowledge base sync is stalling or creating an error due to size, please read this article. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058272If you're KB is under the size limit but still stalling when syncing, please ...

VanessaVaZoomie · 2025-10-20 02:06 PM

For one virtual agent, best practice is is 5 to 6 skills maximum. Within each skill, you can have 4 to 6 tools listed. Ensure your skills are distinct (description) and tools have good description as well.

VanessaVaZoomie · 2025-10-08 10:12 AM

If you are using ZVA Chat 2.0 agents to escalte to a video call, you will need to whitelist the domains below:ZCC USA-Based CCIZP https://us01cci.zoom.us/", CCIZPAPI https://us01cciapi.zoom.us CDN resource https://us01ccistatic.zoom.us/us01cci/web-sd...

VanessaVaZoomie · 2025-07-23 02:59 PM

If you have successfully created a campaign and see the "button" for Zoom Virtual Agent on your website, but it's not loading, then it's likely the SDK has not been "whitelisted by your website's CSP.Some websites have a Content Security Policy (CSP)...

VanessaVaZoomie · 2025-07-22 09:40 AM

We recently updated our IP addresses for web crawlers. If you are seeing an error in your knowledge base sync, please ask your IT team to whitelist/allow these IP addresses to crawl your website. 44.199.223.208 44.198.248.168 44.199.239.85 3.12.25.1 ...

VanessaVaZoomie · 2025-10-27 08:32 AM

@mseigal -- Hello! Thank you for the thoughtful and detailed message and using ZVA! There's a few follow-up questions, but it sounds like if your implementation does not meet the criteria below, then you need to submit a support ticket. 1. Are you ob...

VanessaVaZoomie · 2025-10-27 08:12 AM

@david3 -- I have not experienced this with the detail you have provided above. Can you submit a support ticket with the following extra details: 1. What is the agent submitting? A form, a transfer, an answer? 2. What number did you call? 3. What was...

VanessaVaZoomie · 2025-08-25 07:10 AM

@dngreene -- You are correct that this is the only way to export variables now, and you should do it monthly. We have heard your feedback and are placing variable exporting in the API and in CX Analytics on the roadmap. We are asking for Contact Cent...

VanessaVaZoomie · 2025-08-18 07:28 AM

@jnorthington -- Yes, this is up to date. Have you updated the CSP to accept Zoom.us to crawl and publish on your website upon loading? If it's still not working, please submit a support ticket in your profile and select product = Zoom Virtual Agent....

VanessaVaZoomie · 2025-08-13 09:49 AM

-- Hello there!Yes, it is possible, but the lexicon is a little different. I'm thankful you spent time describing the use case so that I could craft the correct answer! I'm going to assume that you are referencing a chat agent.Step 1: You would want ...

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Knowledge Base Limits

How many tools can you have in one skill?

Whitelist Domain Update

CSP Errors when opening ZVA window on a website

Knowledge Base Not Syncing? Try this.

Re: Mismatch between results of virtual agent in test view and when deployed via campaign

Re: Interactive Zoom Virtual agent plays tone at maximum volume

Re: report on Custom variables

Re: Knowledge Base Not Syncing? Try this.

Re: ZVA Use Specific Knowledge for an End User

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

User Activity