It's been almost a month that all of the blue the audio stopped working when I was in a meeting. I can't listen to anyone or any other sound when I'm the host.  I thought the problem could be with my device so I changed the earphones, but nothing happened. Apparently the program can recognize my mic but i don't hear any sound (even when I try the "test" on settings".
I deleted and downloaded the app again, but it didn't fix the problem. I sent a message to the support, but nobody answered me and I'm still paying for this without being able to use it.

The Zoom Community Champion Program was established to recognize and celebrate the exceptional contributions of Zoom experts within our community. This month, we spotlight one of our Zoom Community Customer Champions, @ExpertswhoJohn. John joined the community in December 2021 and has been a Community Champion since 2023🥇

What do you like best about being a Zoom Community Champion?

You don't know what you know, till somebody asks you. I find the community questions a great challenge to how comprehensive I think my knowledge is. If you give Zoom support in your job, or company, being part of the Community gives you a chance to show your skill, but I think we all have to admit we still learn more than we put in.

How would you describe the Zoom Community in a few words?

Knowledge. Both the answers and the questions empower my knowledge of Zoom 👨‍💻

What is your favorite Zoom product and why?

Zoom Events because it takes Zoom to the max 🚀

What's a fun fact you'd like to share?

I joined a church choir at the age of nine, on suggestion from my Mum.  Only last month I found out that she did this to give me confidence. And it did. I never have stage fright or nerves, however big the audience, live or face-to-face. But I can get excitement 😁

Boom With Lord Zoom 📹: 

https://www.youtube.com/@boomwithlordzoom 

Want to learn more about becoming a Zoom Community Champion? Please visit here to learn more! 🏆

Who else has experienced terrible customer service from Zoom when renewing their subscription?

I requested and confirmed with customer service to remove a webinar license from our account well ahead of our renewal date.  I even offered to pay our renewal ahead of time to ensure that it was paid without the webinar license we were discontinuing.

To our surprise, we were auto-renewed, with the webinar license that we were told would be removed from our account.  Since then, I have opened tickets multiple times with customer support, trying to get this license removed and receive our entitled refund.  Zoom support has never responded to our tickets, instead transferring us between their renewal and billing teams.  I have had to call in directly to get any response and escalate our tickets, only to see them closed or transferred a week later.  

It is truly terrible to see this kind of customer service nowadays.  We are planning to cancel our subscription and discontinue any use of Zoom in the future.  I recommend anyone else who has issues with customer service to chime in.