I am working on a laptop elite book HP - HD/HP CAMERA built into laptop on windows 11. I have never had a problem with my camera before however I had to move to ZOOM workplace. I had an important workshop and the camera did not work!! no matter what I tried.... Then second workshop I thought I resolved the issue the camera worked at the start but half way through stopped working.......

Can anyone suggest a solution?

I'm trying to set up Smart Recording with AI Companion but when I turn on the setting, I only have one option out of four that displays under 'create with each recording', what am i missing?

- we already use cloud recording

- our 'create audio' transcript is also checked on

Is this just a permissions thing?

Hi there,

My zoom app is not detecting microphones - this includes my built-in laptop microphone, and also my headphone microphone when I test with my microphones. I'm using Windows 11. My microphone works perfectly in my Sound Settings, and on Teams calls.

Error message on Zoom "Failed to detect your microphone. Please make sure your microphone is properly connected."

I have tried so many steps online - including:
- rebooting the PC
- re-installing the Zoom app (now have the Zoom Workplace app version 6.1.11 (45504) installed)
- checking for driver updates on device manager
- checking for Windows updates (including optional updates)
- playing with the Audio settings in Zoom - including the Advanced Audio settings
- in Privacy Settings, ensuring the Zoom app has access to the Microphone
- going to the Microphone settings and unchecking 'Allow applications to take exclusive control of this device'
- run the Sound troubleshooter - didn't find any issues
- tried plugging in a headset - still says it cannot detect the microphone. The strange thing is when I click on the little up-arrow next to Audio to see the 'Select a Microphone' options - both the built-in laptop microphone and headset microphone are there as options - but when i select either, the same error appears

This is driving me crazy! 

Hello,

I have newly started to use zoom meetings, The problem I am facing is, if i set my headset microphone to use during video calls zoom crashes. If instead of Headset Microphone, I use laptop default microphone, it works normally and everything works fine. 
If Headset Microphone is set I can not create new meeting, join a meeting or open Settings > Audio. I can go to every other settings page except Audio page. If I open a new meeting or join a meeting or open Settings > Audio page then a window appears and closes within a few seconds. 
If the laptops default microphone is set, then everything works normally.
Now I have tested other media like Whatsapp, Facebook Messenger and google meet for both audio and video calling and there my headset microphone is working perfectly too.

In dire need of a solution.

Hi,

Whenever I try to schedule a meeting since I've upgraded to the new version, I don't get the invitation to my mail (I'm the host). I've trying connecting my Gmail from my profile, but it still doesn't do anything. I have to manually copy the invitation and send it to myself instead. Other invites are sent properly. Does anyone have an idea how I can solve this?

Thanks!

Workplace version 6.3.1

Appears with one of the latest updates to Workplace, Message groupings were rearranged.  Granted I like the addition of the Apps group, I'm not happy with Shared Spaces pushed all the way to the bottom.  Once another folder is opened, our Shared Spaces gets push out of view.

Is there a way to change the order of Messages?

The zoom timer app is not working on my mac. It comes on when I start a meeting, but once my mouse moves off the app, aAll I get is a black screen. I can't change the time duration, I can see anything, and the display on my video does not change. The OS is 10.14.6 (Mojave).