ZOOM WORKPLACE CAMERA NOT WORKING -

[mariadublin]

I am working on a laptop elite book HP - HD/HP CAMERA built into laptop on windows 11. I have never had a problem with my camera before however I had to move to ZOOM workplace. I had an important workshop and the camera did not work!! no matter what I tried.... Then second workshop I thought I resolved the issue the camera worked at the start but half way through stopped working.......

Can anyone suggest a solution?

[FarioConsulting]

Hi,
Could you check if any other applications might be using the camera. Sometimes programs can hog the camera without you realizing it.

If that doesn’t work, ensure your security software (like antivirus) isn’t blocking Zoom from accessing the camera. You can adjust settings in the security software to allow access.

Another thing to try is reinstalling Zoom or doing a fresh install after uninstalling it completely. Sometimes this resolves weird behavior with apps

[annepride]

I am having the same problem on an HP laptop since Zoom Workplace. I have unintalled and reinstalled the app. I see my image and it immediatle freezes. The entire app then freezes. I cannot access Video under setting.

[MGSR]

Welcome to the Zoom Community, @annepride! You can check out this article for troubleshooting video display. Please let us know if you need further assistance.