I am a basic user, Version: 6.4.3 (52139), Mac Pro. I am trying to turn off the blue screen background, which I presume is a virtual background. I'm not even sure how I got one. Changing virtual background to None does nothing. Trying to follow instructions to change the background have gotten me nowhere. I tried following the instruction "As an admin (logged in), navigate to zoom.us/account/setting, then Meeting -> In Meeting (Advanced)You'll find the following options for your entire org's account, including 'Require user s to always use virtual background'. Disable this and unlock the virtual background setting if this is locked." I am not "authorized" although I am the sole owner of the account.  How can I become the admin of my own account?

After signing in, following other the other instructions I found doesn't work because my interface doesn't seem to match the instructions:

To enable or disable Virtual background for all users in the account:

1. Sign in to the Zoom web portal as an admin with permission to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.  [NO ACCOUNT SETTINGS UNDER ACCOUNT MANAGEMENT ergo no meeting tab or In Meeting (Advanced) links. I have screen shots if necessary.]
3. Click the Meeting tab.
4. Under In Meeting (Advanced), click the Virtual background toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.

In trying to schedule group meetings recently I have noticed that the alternative hosts feature, which I rely on heavily, is suddenly missing from the desktop client. Is this a known issue? Will this be added back? It's annoying to have to go to the web interface in order to schedule my meetings.

Immediately after I did the latest Zoom update, my zoom meeting window showed a blurred background and my features appeared a bit fuzzy. I have tried all the suggested settings to remove the blurred background and restore my natural window view, but nothing works. What has happened? And how can I restore my default zoom window view?

About a month ago I noticed all my starred contacts disappeared in the Zoom Windows app. I've readded them several times but after a day or two they will disappear again. The only contact that does not get deleted is the single internal/company contact on this list. All cloud contacts and personal contacts are removed. Is anyone else having this problem and found a resolution?

Every day I get at least 1 or 2 confirmations of Zoom meetings I didn't sign up for.

Then I get notifications that the zoom meeting name has been changed.

Reporting the abuse is a tedious process.

SUGGESION: Include a link in all Zoom emails to report it or state that you did not sign up for it.

And maybe start canceling accounts that do this.

Hi, I recently changed my email address on my pro account. Shortly thereafter I forgot my new password. Now, whenever I try to log into the account or reset the password, it makes me create a new (basic) account instead. I know I have a pro account because I'm being billed for it.

Can someone please help me get this fixed? 

We had a power outage and had to make a temporary switch to a mobile number for our practice. The next day I went to switch back to a user, that option is not one of the drop-down options anymore.

Tried the chat bot with a few things like: auto receptionist "route to user" not working

- Bot response: Ensure you have selected a valid routing option such as Voicemail, User, or Call Queue If you have followed these steps and the 'Route to' option is still not available, please contact Zoom support for further assistance.

- My statement: The route to user option is not listed on the drop down. It used to be there.

- As a workaround, I used the direct line to the user (as would for an external contact). This internal user option needs to be available. What happened?

Cuando inicio una reunión con la aplicación de Zoom en mi laptop no reconoce el micrófono y la cámara solo se ve un fondo negro, pero al abrir la reunión por la web si funcionan ambos, he realizado todas las posibles soluciones las cuales inician desde verificar que cuento con la última versión de los controladores al igual que de la aplicación y nada, el inconveniente es solo con la aplicación de Zoom ya que en otros dispositivos funciona con normalidad, también conecte un microfono y cámara externa y persiste el problema, por favor alguien quien pueda ayudarme con ese inconveniente, de antemano muchas gracias.