Hi there,

my company uses Zoom as a chat for internal communications. Sometimes it happens that the zoom on my Windows 11 PC is apparently operational but in reality I am offline for other colleagues. Colleagues write to me but for them I am offline even if for my zoom I am online. The only way to solve the problem is to become reachable again with the chats and restart zoom. This happens about every 2 or 3 hours even with the PC in use. Zoom is updated and connected with a Lan cable. Thank you so much.

If I am picking up the call, I have no idea who Chad, Jamey, or Dave were actually trying to get ahold of because it will not tell me.  Our old phone system let me know that if Terry was calling for Rick, I could pick up the phone and say, “You have reached Rick "LN removed" desk this is Lauren, How can I help you.”

How can we get this setup correctly.  If anyone in the Call Queue see that Bob is calling for Joe.  Joe is not in the office, but Susan sees that the call is for Joe and can answer it and answer confidently.

A client is  having a recurring issue with an Outlook invite sent once per month.
It is an Outlook calendar invite with a Zoom meeting and it is sent to about 100 people.
This month and a few months ago one of the people invited to the meeting 'cancelled' it and it cancelled the invite for everyone. I'm not sure how this is possible since client is the organizer, any help with this would be great!

I need more cloud storage than the 5gb I have - if I cancel my current subscription and upgrade to one that offers more cloud storage, will I lose the current recordings I have on my account? 

I really appreciate any advice. It seems so challenging to contact Support.

I've tried to contact Zoom sales, support, and chat but I have not been able to get an answer.

I'm one of the thousands affected by Skype discontinuing, so I am looking for alternative phone platforms. I see Zoom added phones in 2019, so potentially a good option since it seems to function just like Skype (your own phone number, cellular data or wifi calling, make or receive calls). I like Zoom as a platform and use it regularly for video conferencing. 

I've had a Zoom Pro account since 2016 and, therefore, have legacy pricing of $99.90 per year.  I don't want to lose that because Zoom conferencing is vital to my work. It might be nice to have phone and video conferencing bundled together.

First question: Can I port my Skype number to Zoom? (lots of places say they will accept ported numbers, but the fine print says they won't accept Skype numbers. I have not found one yet that accepts Skype numbers)

Second, and more important, question: If I go with a Zoom bundle of Pro/Phone, will I lose my legacy pricing?