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Corrupted recording

Hello, yesterday I made a Zoom call and recorded it.However, the recording conversion did not complete correctly and became corrupted.How can I recover this recording, considering that the files double_click_to_convert_01 and double_click_to_convert_... Show more

Hello, yesterday I made a Zoom call and recorded it.
However, the recording conversion did not complete correctly and became corrupted.
How can I recover this recording, considering that the files double_click_to_convert_01 and double_click_to_convert_02 are missing?

Thank you!


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Resolved! Disable two-step protection.

Hello, I'm trying to disable two-step verification, but nothing I do seems to work.I followed the steps below to enable and disable it:- Log in to the Zoom web portal as an administrator.- In the navigation menu, click Advanced, then Security.- Under... Show more

Hello, I'm trying to disable two-step verification, but nothing I do seems to work.

I followed the steps below to enable and disable it:

- Log in to the Zoom web portal as an administrator.

- In the navigation menu, click Advanced, then Security.

- Under Security, click the Sign in with two-step verification toggle to enable or disable it.

It's disabled, but Zoom still asks for the second code when I log in, the second step of the verification.


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Participants Can’t Join My Zoom Meetings on Basic Plan—No Admin or Organization

Hi,I have a personal Zoom account (Basic/free plan) and I’m the only user—there’s no admin or organization involved. Until this morning, everything worked fine, but now my meeting participants can’t join any meetings, even when I start a new meeting ... Show more

Hi,
I have a personal Zoom account (Basic/free plan) and I’m the only user—there’s no admin or organization involved. Until this morning, everything worked fine, but now my meeting participants can’t join any meetings, even when I start a new meeting and share the correct Meeting ID and passcode.

Here’s what I’ve tried so far:

  • Scheduling new meetings (not using my Personal Meeting ID)
  • Double-checking the Meeting ID and passcode
  • Making sure the waiting room is off and no restrictions are set
  • Having participants try different devices and networks
  • Checking my account status and settings

Despite all this, participants still get errors and can’t join. I don’t see any alerts or issues on my Zoom profile, and I don’t have access to direct Zoom Support as a Basic user.

Is there anything else I can do to fix this, or could there be an issue with my account after downgrading from Pro to Basic? Any help would be appreciated!

Thank you!


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Resolved! Conditional registration questions?

We have a workflow for a client where custom registration questions have been setup for their Zoom meetings. The client would like a couple of conditional questions to help filter out unwanted registrations. For example the following: ---Conditional ... Show more

We have a workflow for a client where custom registration questions have been setup for their Zoom meetings.

 

The client would like a couple of conditional questions to help filter out unwanted registrations. For example the following:

 

---

Conditional question 1

- Yes

- No

 

Conditional question 2 (only visible if previous answer is no)

- Yes

- No

 

Block of text (only visible if both previous answers are no)

Text explaining that the user should not register for the meeting. (ideally submission would also be disabled)

---

 

I have looked through the Zoom documentation and far as I can tell this is not possible:

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063516#h_032cddce-aea5-4486-be5d-2a8d9bf0e805

 

However I wanted to check before definitively ruling this out.


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Resolved! Save chat settings in Zoom Events

Hey y'all! I am using Zoom Events for the first time and I really like the UI and setup. However, I cannot find how to enable the ability to copy or save chat messages. The Save Chat menu option is disabled when in the webinar, and it's not there in ... Show more

Hey y'all! I am using Zoom Events for the first time and I really like the UI and setup. However, I cannot find how to enable the ability to copy or save chat messages. The Save Chat menu option is disabled when in the webinar, and it's not there in the chat options when I click the three dots or in More under participants.

 

In my personal Zoom account, copying and saving chat messages is enabled, but I've gone through all the settings in Zoom events and can't find it. Am I missing something? Where would it be? Please help!


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Resolved! Zoom Scheduler features

Hey Guys, I like the auto call feature when you have a Zoom meeting scheduled let's say at 6:00pm. At 6Pm Zoom gives you an auto phone call, and when you answer the call, there is a pop up to join your Zoom meeting. However when a client uses Zoom sc... Show more

Hey Guys,

 

I like the auto call feature when you have a Zoom meeting scheduled let's say at 6:00pm. At 6Pm Zoom gives you an auto phone call, and when you answer the call, there is a pop up to join your Zoom meeting. However when a client uses Zoom scheduler to book a Zoom phone call, the call gets booked and plugged into my schedule, but at the time of the phone call appointment, there is no auto call, and only a Zoom desktop pop up appears. Anyone know if this auto call feature would work for a scheduled Zoom call?


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I've been told to sign up for a backup. I got the text but not receiving security code from email

I am trying to sign up for a backup payment. I entered the code that I got through text. But I've not been sent a code through email. Zoom asks for both.

Resolved! Original Sound for Musicians Toggle Gone

Hi All,In a recent update, I noticed that I can no longer toggle the original sound for musicians option on the top of the main screen. I can change it completely in audio settings, but that's a pain if I want to go back and forth during a meeting. F... Show more

Hi All,

In a recent update, I noticed that I can no longer toggle the original sound for musicians option on the top of the main screen.  I can change it completely in audio settings, but that's a pain if I want to go back and forth during a meeting.  For instance, I teach piano over Zoom.  When I want to play something for a student, I turn original sound on.  But if I'm typing a student's notes, I don't want the clacking of the keyboard to be heard.  So before, it was really easy to toggle on the main screen.  Now it seems you can only change it in audio settings.

 

Anyone else having an issue with this or has found a solution like a shortcut?

 

Thanks.


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Zoom crashing randomly

Hello,i've been having issues on my desktop with zoom I'm on Windows 1132gb ramRTX4090i7 13700kf here's the log of the issue in the reliability monitor :A problem caused this program to stop interacting with Windows.Chemin d’accès de l’application dé... Show more

Hello,

i've been having issues on my desktop with zoom

 

I'm on Windows 11

32gb ram

RTX4090

i7 13700kf

 

 

here's the log of the issue in the reliability monitor :


A problem caused this program to stop interacting with Windows.
Chemin d’accès de l’application défaillante : C:\Users\Mbsat\AppData\Roaming\Zoom\bin\Zoom.exe


Nom d’événement du problème : AppHangB1
Application Name: Zoom.exe
Application Version: 5.13.5.12053
Application Timestamp: 63c50ac3
Hang Signature: d8fe
Hang Type: 134217729
Version du système: 10.0.22621.2.0.0.256.48
Identificateur de paramètres régionaux: 1036
Additional Hang Signature 1: d8fee4a396a7ae364e5cb425be00af76
Additional Hang Signature 2: c7cf
Additional Hang Signature 3: c7cf1cf8a51cb521e8f693a82a693e5b
Additional Hang Signature 4: 1b38
Additional Hang Signature 5: 1b381bd047eb0890a68f4899a0d98d0b
Additional Hang Signature 6: e3de
Additional Hang Signature 7: e3de0611d8169baf72f4b0a1c2cf345b

Informations complémentaires sur le problème
ID de compartiment : f693cd342b9cdff96a2de9c4416d7c43 (1886420848058661955)

----
in event manager :
+ System
- Provider
[ Name] Application Hang
[ Guid] {c631c3dc-c676-59e4-2db3-5c0af00f9675}
EventID 1002
Version 0
Level 2
Task 101
Opcode 0
Keywords 0x8000000000000000

TimeCreated
[ SystemTime] 2023-02-07T16:00:35.8411142Z
EventRecordID 26385
Correlation


- Execution
[ ProcessID] 31588
[ ThreadID] 26576
Channel Application
Computer BATCOMPUTER
- Security
[ UserID] S-1-5-18
- EventData
AppName Zoom.exe
AppVersion 5.13.5.12053
ProcessId 0x5bec
TerminationTime 174
ExeFileName C:\Users\***\AppData\Roaming\Zoom\bin\Zoom.exe
ReportId a9824db1-6b57-4e73-95ff-2ec92703c88d
PackageFullName
PackageRelativeAppId
HangType Cross-thread


I've tried to:

Reinstall the app
change the Video Rendering Method to Direct3D11 as I read to do somewhere

This didn't solve it

i have no issues on my laptop.


Thanks for your help..


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Different view modes freezing during a meeting

Hi there, I've got this kind of issue. When I switch between gallery, speaker and standard modes in a video meeting, two of them randomly freeze and become unresponsive. I can still use the third one but I can't even predict which. Tried unchecking a... Show more

Hi there, I've got this kind of issue. When I switch between gallery, speaker and standard modes in a video meeting, two of them randomly freeze and become unresponsive. I can still use the third one but I can't even predict which. Tried unchecking all the hardware acceleration modes boxes, tried reinstalling, installing 32 bit instead of 64, doesn't work.

 

I'm using a PC, video card is NVIDIA GeForce RTX 2060 SUPER VENTUS, Win 10 Pro 64, Zoom version is 5.15.6 (19959).


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