Disable two-step protection.

[Nomos]

Hello, I'm trying to disable two-step verification, but nothing I do seems to work.

I followed the steps below to enable and disable it:

- Log in to the Zoom web portal as an administrator.

- In the navigation menu, click Advanced, then Security.

- Under Security, click the Sign in with two-step verification toggle to enable or disable it.

It's disabled, but Zoom still asks for the second code when I log in, the second step of the verification.

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @Nomos.

I’m not an expert in this particular area, but I did pose your question to the Zoom Virtual Assistant (ZVA) and got this response:

Thanks for explaining the steps you’ve taken. If you’ve disabled two-step verification (2SV) at the account level but are still being prompted for a second code, here are a few things to check:

1. User-Level 2SV: Even if 2SV is disabled at the account level, individual users may have enabled it for their own accounts. Each user can manage their own 2SV settings in their profile. Please check your personal Zoom profile settings:

   • Go to the Zoom web portal.
   • Click on your profile picture, then select Profile.
   • Scroll down to Two-Factor Authentication and see if it’s enabled for your user.

2. Cached Sessions: Sometimes, browser or app sessions may cache old authentication requirements. Try logging out of all Zoom sessions on all devices, then log in again.

3. SSO or Other Security Policies: If your organization uses Single Sign-On (SSO) or has other security policies, you may be required to use 2SV regardless of the account-level setting. Check with your Zoom admin or IT team if this might apply.

4. Admin Enforcement: If you are not the account owner or admin, it’s possible that 2SV is enforced by your organization’s admin settings, and you may not be able to disable it yourself.

If you’ve checked all of the above and are still being prompted for 2SV, please let me know if you’re the account owner, admin, or a regular user, and if you’re using SSO or a personal Zoom login. This will help me provide more targeted troubleshooting steps.

You might try ZVA with any follow up. Go to your account on the Zoom Web Portal (https://zoom.us/profile) and click the blue icon in the lower right corner. Start by entering your text from the original post here, and enter any follow up answers. 

[Nomos]

Hey there!
Thank you very much! I followed number 1 step and it worked!