Different view modes freezing during a meeting | Community
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MeatWolf
Newcomer
August 9, 2023
Question

Different view modes freezing during a meeting

  • August 9, 2023
  • 2 replies
  • 0 views

Hi there, I've got this kind of issue. When I switch between gallery, speaker and standard modes in a video meeting, two of them randomly freeze and become unresponsive. I can still use the third one but I can't even predict which. Tried unchecking all the hardware acceleration modes boxes, tried reinstalling, installing 32 bit instead of 64, doesn't work.

 

I'm using a PC, video card is NVIDIA GeForce RTX 2060 SUPER VENTUS, Win 10 Pro 64, Zoom version is 5.15.6 (19959).

2 replies

T
Newcomer
Timo0504
Newcomer
August 18, 2023

Me too,  in Speaker view, old speaker is frozen, while in gallery view same participant is live.   Got Windows 11 laptop, have NVIDIA graphics card like MeatWolf

 

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Newcomer
MeatWolfAuthor
Newcomer
August 19, 2023

Solved the issue. Video -- Settings -- Advanced -- Visual data from Auto to Direct3D11

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    Newcomer
    UtkarshPatil
    Newcomer
    December 14, 2024

    I am also having same issue. But it is not getting solved using your solution. Kindly provide whether still your meetings running smoothly using the solution you provided or you have tried any other

    L
    Newcomer
    laxmmilinda
    Newcomer
    March 27, 2025

    Have you found a solution to this problem.  I am having the same problem and it has only started fairly recently.

     

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    Newcomer
    instructor6
    Newcomer
    December 16, 2025

    Welcome to the Zoom Community, @laxmmilinda! Kindly try reinstalling or updating your Zoom app to the latest version. Let us know if this helps or if you need further assistance. 


    I have the same issue when using Zoom version 6.6.6

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